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Administrative and Immigration Support Coordinator (Time-Limited/Hybrid) - Provost Office
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$21/hr–$32/hr
Full-time, Temporary
high school, associate degree
Vacation, Holidays, Sick Time, Health Insurance, Metro Transit U-Pass, 403(b) Retirement Savings Plan
Posted 49d ago
~38 hrs/week
Responsibilities
Provides advanced administrative and operational support to international student and scholar teams, including front-line customer service and inbox management. Assists with immigration-related processing tasks and maintains accurate records to ensure institutional compliance with federal regulations.
Requirements
Requires a high school diploma and 3 years of relevant experience, with a preference for an associate degree. Must be a U.S. citizen or lawful permanent resident and be able to become a DSO/ARO within one month of hire.
Full job description
Scheduled Hours
37.5
Position Summary
This 6-to-8-month, time-limited position provides advanced administrative and operational support to the international student and scholar teams. May be assigned primarily support one or both teams depending on office needs and incumbent experience.
The position assists with office functions, immigration-related processing tasks and front-line customer service. Working with moderate supervision and following established procedures, the incumbent helps maintain accurate records in university systems and supports day-to-day office operations that contribute to institutional compliance with federal immigration regulations. Weekly hours may vary depending on office needs and peak workload periods.
Job Description
Primary Duties & Responsibilities:
Administrative Support for OISS
Assists with front line operations during peak periods including managing and responding to office inbox inquiries, answering the phone, and providing front desk coverage.
Triages inquiries from international population and campus partners, providing accurate information, guidance on standard processes, and escalation to full-time advisers or supervisors as appropriate.
Operational Support
Assists with special projects as assigned including contributing to the development and ongoing review of online courses, resources, and content in Homebase and on the OISS website.
Supports implementation of process improvements and standard operating procedures by following instructions and providing feedback on workflows.
Immigration Compliance Support
Verifies, inputs and updates international student, scholar and employee information in Workday and other university systems as assigned, ensuring accuracy and timeliness.
May provide temporary support to take on advising case load during peak period or extended absence of regular employee, as appropriate and under supervision.
Assists with processing immigration requests (e.g., immigration check-ins, employment authorization, travel endorsements and other standard requests) as assigned.
Assists with data cleaning, data correction and data migration projects.
Handles copying, filing and mailing processes, as needed.
Performs other duties and special projects as assigned.
Working Conditions: Job Location/Working Conditions
Normal office environment.
Physical Effort
Typically sitting at a desk or table.
Equipment
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Relevant Experience (3 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
Required Qualifications:
Per U.S. federal regulations, must be a U.S. citizen or lawful permanent resident and provide proof of status.
Designated School Official (DSO) and Alternate Responsible Officer (ARO) within one month of start date. OISS will provide training.
Preferred Qualifications:
Experience in serving as DSO and/or ARO with hands-on SEVIS experience.
Experience working with F-1 and J-1 students and J-1 scholars.
Accountability in data management and record-keeping.
Knowledge of relevant software (e.g. Workday, Terra Dotta,) and databases.
Preferred Qualifications
Education:
Associate degree
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Confidential Documents, Data Management, Detail-Oriented, High Accuracy, Microsoft Excel, Microsoft Word, Recordkeeping, Sound Judgment, Task Organization, Time Management
Grade
G08-H
Salary Range
$21.17 - $32.85 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email[email protected]or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Washington University in St. Louis Information Technology
Industry
Technology, Information and Internet
Company size
501-1,000 employees
Headquarters
St Louis, Missouri
LinkedIn followers
987
WashU IT is committed to promoting and delivering digital transformation, creating the infrastructure for data and computing that will help realize WashU's digital future and meet the educational needs of modern students and lifelong learners.
Our mission is to be the trusted, strategic technology partner enabling the university’s mission by delivering secure, innovative, and information-rich solutions.
Explore ImpacT, the IT Strategic Plan, at it.wustl.edu.
Offices: 4480 Clayton Ave, St Louis, Missouri 63110, US · 7425 Forsyth Blvd, Clayton, Missouri 63105, US · 700 Rosedale Ave, St Louis, Missouri 63112, US
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