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San Francisco, California, United States • On-site
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Provide high-quality guest service by preparing espresso and hot chocolate drinks and sharing expert knowledge of chocolate origins. Maintain cafe operations through restocking, cleaning, and improving operating procedures.
Requires 1-2 years of retail or customer-facing experience in a fast-paced environment and fluency in English. Candidates must be available to work weekends and evenings.
Job Title: Café and Retail Associate - Chestnut
Hours: Full time, 32-40 hours/week (weekends and evenings required)
Department: Retail team - Chestnut Location
Report: Chestnut Manager
Wage: Starts at $21/hour plus tips
About Us
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment cacao beans. Now we’re seeking a Full-time Café and Retail Associate at our Chestnut shop who will celebrate the care and thoughtfulness that goes into our chocolate through thoughtful service of our drinks and pastries.
About the Role
As an associate, you’ll first learn everything about chocolate from where it’s grown, how it’s processed, and how to make your own batch of chocolate. With the variety of visitors that come through the Chestnut every day, you'll become an expert taster of all of our drinks, treats, and bars and know how the cocoa origin impacts the flavor of the chocolate bar. While we’re chocolate makers, we are also passionate and excited about coffee, and we train with Ritual Coffee Roasters. This role starts at $21/hour plus tips.
A typical café day might start with reading the daily café report and knowing to expect the dishwasher repair person in the morning and a walking tour group around noon. When the line is down the corridor, your focus turns to ensuring each person receives a thoughtful, exquisite experience. During welcomed breaks from the rushes, you might restock the retail shelves, sweep the floor, or adjust the espresso machine to ensure that shots are pouring consistently.
About You
Our ideal candidate is a mature, team-oriented person who is excited to learn and share their excitement about chocolate and coffee. You develop authentic rapport with guests, can work independently as necessary, and you have the savvy know-how to navigate unexpected situations with confidence. Whether it’s a regular asking for you to hand deliver their hot chocolate to their car so they don’t wake their sleeping baby or a camera crew showing up to film, you maintain your cool and jump in to help when needed. You aren’t intimidated by a long line of excited people and you love making spaces more efficient in downtime so that you’re ready for the busy period. Ideally, this isn’t your first time working in guest service and food service, and you are excited to grow in your role and take on more responsibility.
Responsibilities
Requirements
Benefits
The benefits and perks continue beyond a robust chocolate education. Dandelion Chocolate constantly invests in our people and culture. All team members receive heavily subsidized medical, vision, and dental benefits as well as the option to enroll in our 401k program. All team members receive paid vacation time, holiday pay, and paid sick time. In addition, our team members enjoy commuter benefits, FSAs, chocolate tasting opportunities, and a range of opportunities to grow and develop within the company.
How to Apply
Dandelion Chocolate is growing and we are invested in employees who take ownership over their role in order to contribute in a bigger way with us. To stand out from the crowd, send us your resume and an optional cover letter that details your favorite food experience or influence. Keep in mind that we value passion, attitude, and hard work, so tell us what inspires you to join our café team.
Single origin bean-to-bar chocolate maker in San Francisco
Dandelion Chocolate is a bean-to-bar chocolate factory that began in the Mission District of San Francisco. In early 2010, we opened our doors on Valencia Street after sharing our love of small-batch, single-origin chocolate with our friends and family for years. We source all of our cocoa beans ourselves and travel to origin to forge a mutually-beneficial relationship with global partners who grow and ferment cacao. We then roast, crack, sort, winnow, grind, refine, and temper small batches of beans, and then mold and package each bar. By sourcing high quality cocoa beans and carefully crafting them, we try to bring out the individual flavors and nuances of each bean. Since then, we have opened more locations in San Francisco and one in Las Vegas. We produce out chocolate in our factory on 16th Street in San Francisco. In addition, our 16th Street factory is also home to our own pastry kitchen, Bloom chocolate salon, and confections kitchen. In addition to making our own chocolate and confections, we stock our shelves with bonbons and confections we make with collaborators we admire. Stop by our 16th Street Factory for a tour, classes on sourcing and making single-origin chocolate, or to see our chocolate makers in action while sipping a cup of hot chocolate. Many thanks, Todd
Offices: 2600 16th St, San Francisco, California 94103, US · 740 Valencia St, San Francisco, California 94110, US
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