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Full-time
Competitive wages, Medical insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability
Posted 7d ago
~40 hrs/week
Responsibilities
The Front Desk Manager leads and motivates the guest services team to ensure exceptional guest experiences and operational excellence. They are responsible for financial reporting, staff development, and maintaining brand standards while collaborating with the General Manager on revenue strategies.
Requirements
Candidates must have previous supervisory or management experience in front office or guest services. Strong leadership, financial acumen, and excellent communication skills are required to succeed in this role.
Full job description
Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.
As a Concord Leader you will be responsible to:
·Inspire greatness in your team.
·Encourage and support team members to reach their full potential.
·Create a work environment that is a Great Place to Work for all.
·Lead with integrity, transparency, respect, and professionalism.
·Care for your team and their families.
Key Responsibilities: • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures • Oversee front desk operations and act as Manager on Duty when needed • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities • Assist with financial reporting, budgeting, and revenue management initiatives • Recruit, train, and develop associates while fostering a positive, cooperative work environment • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs
Qualifications: • Previous supervisory or management experience in front office or guest services • Strong leadership, training, and problem-solving skills • Knowledge of financial procedures, hotel operations, and revenue management • Excellent communication and organizational skills • Commitment to creating a guest-first and associate-first culture
Benefits
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Related keywords
Front Desk ManagerGuest CareHospitalityHotel OperationsRevenue ManagementFinancial ControlsStaff DevelopmentBudgetingHR CompliancePreventive MaintenanceGuest Service StandardsLeadershipTeam ManagementConcord Hospitality
An award-winning hotel management, ownership and development company; and a certified Great Place to Work®.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1985
Headquarters
Raleigh, NC
LinkedIn followers
42,671
Total funding
$17M
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 7,000 hardworking and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation, and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability, and a partnership well worth investing in.
Offices: 11410 Common Oaks Drive, Raleigh, NC 27614, US
Hotel ManagementHotel DevelopmentThird Party AcquisitionsHotel Revenue Managementand Hotel Internet InstallationHospitalityTourism
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