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Full-time
bachelor degree, high school
Competitive benefits program
Posted 68d ago
Apply by Aug 26
~40 hrs/week
Responsibilities
This position supervises a team responsible for the collection, negotiation, and resolution of problem retail, mortgage, and business loans. The supervisor facilitates daily workflows, monitors performance, and ensures compliance with bank policies and regulations to mitigate financial risk.
Requirements
Candidates must have either a Bachelor's degree with at least one year of experience or a High School Diploma/GED with five years of experience in collections, default, foreclosure, bankruptcy, or loss mitigation. Familiarity with relevant financial regulations such as FDCPA, RESPA, and UDAAP is required.
Full job description
Overview
This is a hybrid role with the expectation that time working will regularly take place inside and outside of the office located at 100 East Tryon Rd, Raleigh, NC 27603.
This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and accurate resolution. Facilitates daily workflow and ensures timely completion of work. Provides assistance on complex inquiries, and coordinates training and ongoing development of the team. Performs routine inspection of the work to include call monitoring, account review, and review of associate performance to ensure acceptable quality and productivity. Conducts regular coaching and feedback sessions with staff. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Responsibilities & Qualifications
Duties & Responsibilities:
Collections - Oversees the activities of a team that processes or collects past due retail, mortgage, and small business accounts. Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank.
Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, to include performance, productivity, attendance. Develop and inspire team through regular coaching and mentoring.
Business Support - Provides support to the department and associates with complex problems, questions, and research. Promote a culture of continuous improvement and seek opportunities to further streamline processes.
Reporting - Monitors processes and daily activities. Reviews and prepares collections reports and shares data as appropriate to management, ensuring ongoing oversight and tracking of problem loans.
Qualifications:
Bachelor's Degree and 1 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation
-OR-
High School Diploma or GED and 5 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation
Additional Requirements:
Significant knowledge of foreclosure litigation processes in multiple jurisdictions
Advanced attention to detail and written and verbal communication skills
Proven ability to work in business professional environment
Independent and driven
Preferred Qualifications:
Proven supervisory experience with desire to lead, manage, and support a small team
Familiarity with bankruptcy litigation processes
Experience referring cases to outside counsel
Portfolio management experience in related area
Full-cycle case management of foreclosure accounts (referral to foreclosure sale)
Preferred Area of Experience: Familiarity with applicable regulations (i.e. FDCPA, RESPA, UDAAP, Retail Loan Classification & Account Management Guidelines)
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
How many Finance & Accounting jobs are open in Raleigh, NC right now?
There are currently 938 open finance & accounting positions in Raleigh, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Raleigh, NC?
Companies currently hiring include First Citizens Bank, North Carolina State Employees Credit Union, Truist, Enact Mortgage Insurance, Symmetry Financial Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Raleigh, NC?
Yes — 386 of the 938 open finance & accounting positions offer remote or hybrid work (123 remote, 263 hybrid).
How do I apply for Finance & Accounting jobs in Raleigh, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.