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Dental Treatment Coordinator (Future Opportunities in the Triangle Area)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Treatment Coordinator acts as a liaison between clinical care and the business office, guiding patients through treatment plans, financial options, and insurance benefits. They are responsible for managing patient accounts, scheduling, and ensuring a welcoming experience for all patients.
Requirements
Candidates must have previous front office dental experience and proficiency with computer software, including Microsoft Office. Strong organizational, communication, and interpersonal skills are required to manage patient interactions and administrative tasks effectively.
Full job description
Riccobene Associates Family Dentistry is always interested in connecting with talented Treatment Coordinators throughout the Triangle area. If you enjoy building relationships, helping patients navigate financial options, and making a positive impact on their dental care journey, we'd love to get to know you. By joining our talent network, you'll be among the first to hear about future opportunities that match your skills and career goals.
About the Role
As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.
What You'll Do
Sit down with patients to understand their oral health history, concerns, and goals
Walk patients through their treatment plan, answering questions and addressing concerns
Help patients prioritize treatment and map out a plan for scheduling and payment
Build genuine trust and rapport with every patient
Lead financial consultations for new patients and whenever a new treatment plan is presented
Manage payment options and policies that uphold the practice's financial integrity
Educate patients on their dental benefits and how they apply to treatment
Handle insurance billing, payment posting, and claim estimations
Track dental benefit accounts receivable and follow up on claims to keep payments on time
Connect patients with outside financing options and explain how they work
Monitor patient account balances and support the practice's collections process
Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
Greet and check patients in and out before and after treatment
Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
Pitch in on general office duties as needed
What You Bring
Previous front office dental experience required
Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
Familiarity with dental treatment plans and insurance requirements preferred
Experience with dental/medical practice management software a plus
Initiative, dependability, and promptness
Strong time management and organizational skills to juggle multiple priorities
Comfort working in a fast-paced environment
Strong written communication and presentation skills
Willingness to travel between locations, if needed
A balance of independent thinking and team collaboration
Excellent phone skills and clear communication with patients and teammates alike
Ability to reliably arrive in time to support office opening and scheduled business hours
Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
Subject to background screening consistent with applicable law and job‑related business needs
High school diploma or equivalent
Customer Service experience
Ability to work in a fast‑paced environment and manage competing priorities
Ability to balance registers accurately
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer and organization skills
Communicates clearly and professionally with patients and team members in person and by phone
Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
Riccobene Associates Family Dentistry values each patient, welcoming them like family while utilizing state-of-the-art dental equipment and services. Our highest priority is to provide patients with gentle, trusted dental care and custom treatment plans that address concerns and treatment needs, maximize benefits, personal budgets and individual schedules.
We love our work and we love our patients, proudly serving them with honesty, integrity, empathy, and high personal and professional standards.
We offer a comprehensive and cutting-edge approach to dentistry with over 70 locations across North Carolina, South Carolina and Virginia. Riccobene Associates offers opportunities for General Dentists, Orthodontists, Endodontists, Pediatric Dentists, Oral Surgeons, Front Desk, Dental Assistants II, Registered Dental Hygienists, and much more.
We are one of the fastest growing multi-specialty dental practices in the Triangle. Our team is high energy, tech-savvy, compassionate, and down to earth. You will enjoy an extraordinary, unique and fun company culture, which values patient care, and an indispensable support team that allows you to be successful!
At Riccobene Associates, we are dedicated to Changing Lives, One Smile at a Time!
Offices: 1000 Crescent Green Dr, Suite 202, Cary, North Carolina 27518, US · 1111 S Pollock St, Selma, North Carolina 27576, US · 1000 Crescent Green Dr, Suite 200, Cary, North Carolina 27518, US · 966 US Highway 64 W, Apex, North Carolina 27523, US · 12330 NC Highway 210, Benson, North Carolina 27504, US
General DentistryPediatric DentistsOral SurgeryIV SedationEndodontistsOrthodontistsDental Implantsand Cosmetic DentistryHealth CareDental
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