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Premier Acquisition Manager-Business Banking-Sales-Sales
Navi Mumbai, Maharashtra, India · On-site
Mid level
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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
The Customer Service Executive is responsible for managing inbound credit card inquiries while maintaining high service quality and first contact resolution standards. They are also expected to drive NPS scores and generate revenue through the upselling of identified products.
Requirements
The role requires adherence to a 24/7 shift schedule and the ability to manage key performance metrics such as AHT and SQ scores. Candidates must be capable of driving customer experience initiatives within a contact center environment.
Full job description
Job Requirements
Role/ Job Title: Customer Service Executive- Credit Cards Inbound
Business: COO Functions
Function/ Department: 'Customer Experience
Place of Work: Customer Delight Center
Roles & Responsibilities:
Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7
Secondary Responsibilities :
Drive all the initiatives in the Customer contact center
Key Success Metrics:
SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,801,282
Total funding
$1.8B
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
How many Finance & Accounting jobs are open in Navi Mumbai, India right now?
There are currently 460 open finance & accounting positions in Navi Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Navi Mumbai, India?
Companies currently hiring include Accenture, Kotak Mahindra Bank, Morningstar, IDFC FIRST Bank, eClerx, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Navi Mumbai, India?
Yes — 51 of the 460 open finance & accounting positions offer remote or hybrid work (8 remote, 43 hybrid).
How do I apply for Finance & Accounting jobs in Navi Mumbai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.