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Coordinates customer service functions within the branch, including monitoring customer flow and ensuring operational excellence and compliance. Supervises teller operations, performs audits, and manages vault and ATM transactions.
Requires at least 3 years of customer service experience, 2 years of teller or cash handling experience, and 1 year of retail banking experience. A high school diploma or GED is required, while a bachelor's degree in finance is preferred.
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.
Responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
· Supervise the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance.
· Provide prompt, professional customer service to customers and prospective customers.
· Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
· Work to understand the root causes of complex customer service issues and identifies and implements resolutions.
· Maintain a working knowledge of banking products and promotions.
· Accountable for achievement of defined sales and service goals.
· Perform regular audits of teller activities maintaining signed records.
· Responsible for vault transactions and balancing vault and ATM.
· Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
· Scan daily proof work to the remote capture machine.
· Identify customer needs, cross-sell and up-sell opportunities, and makes referrals within the branch.
· Ensure adequacy of currency and coin supply.
· Provide backup support to other branches as needed.
· May provide assistance and training to other colleagues and serve as a mentor.
· May perform all sales and service functions of the branch as needed.
· Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
· Always act in the best interest of the customer when offering additional products and services.
Required Knowledge, Skills and Competencies:
· Ability to perform accurate transactions.
· Successful completion of Teller training program and passing score on training post-test.
· Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
· Highly motivated team-player with ability to develop and maintain collaborative relationships.
· Strong written and verbal communication skills.
· Intermediate PC proficiency.
· Intermediate proficiency in Google Docs and Microsoft Office products.
Industry and Work Experience:
· 3 or more years of customer service experience required.
· 2 or more years of teller experience or equivalent cash handling experience required.
· 1 year of retail banking experience required.
· Supervisory experience preferred.
Academic:
· High school diploma or GED required.
· Bachelor’s degree in finance or related field preferred.
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
Medical, Dental and Vision Insurance
Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
Life Insurance provided at no additional cost to employees
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan
Ameris Bank matches 50% of your first 8% of contributions to the plan
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance
Employee Resource Groups
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
Free Interest Checking
Free Safe Deposit Box
Free Money Orders, Travelers’ Checks and Cashier Checks
Discount on Mortgage Origination Fee
Free Online Banking and Free Unlimited Online Bill Payment
Employee Banking Perks
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At Ameris Bank, our purpose is to bring financial peace of mind to our communities, one person at a time. We turn money questions into solid financial plans, help build and protect futures, and turn visions into reality. We understand that your financial well-being is deeply personal. Whether it's managing your hard-earned money, growing your business, or buying a home, you deserve a financial partner who truly sees and hears you. That's why Ameris Bank is fiercely committed to being by your side every step of the way, offering tailored financial solutions designed to empower you to achieve your goals. Prior to engaging with this page, please review our Social Media Policy & Community Guidelines: https://bit.ly/AmerisBankCommunityGuidelines
Offices: 3490 Piedmont Rd NE, Atlanta, Georgia 30305, US
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