Cape Town, Western Cape, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description As Journey Owner, you will be responsible for designing, optimizing, and…
Skills: Customer Journey Mapping, Stakeholder Management, Risk Management, Project Management, Process Improvement
Cape Town, Western Cape, South Africa · On-site
Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to wor…
Skills: Relationship Management, Financial Analysis, Portfolio Management, Client Acquisition, Credit Structuring
Cape Town, Western Cape, South Africa · Hybrid
Our Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use c…
Skills: US GAAP, Technical Accounting, Financial Reporting, ASC 606, ASC 842
Cape Town, Western Cape, South Africa · On-site
Meet Ozow Ozow is a leading fintech company that’s redefining digital payments in South Africa and beyond. We’re dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As …
Skills: Solution Design, Enterprise Sales, Bank Partnership Management, Commercial Modeling, Technical Fluency
Marriott International Hotels, Inc.Cape Town, Western Cape, South Africa · On-site
POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files and records in accordance with document retention and confident…
Skills: Financial Reporting, Accounting, Data Analysis, Microsoft Office, Cash Handling
Cape Town, Western Cape, South Africa · On-site
takealot.com, South Africa's leading online retailer, is looking for a highly talented Junior Planner to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working…
Skills: Demand Planning, Inventory Management, Spend Management, Forecasting, Financial Analysis
Cape Town, Western Cape, South Africa · On-site
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressi…
Skills: Customer Service, Billing Transactions, Technical Support, Communication Skills, Organizational Skills
Cape Town, Western Cape, South Africa · On-site
Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressi…
Skills: Customer Service, Billing Transactions, Technical Support, Communication Skills, Organizational Skills
Cape Town, Western Cape, South Africa · On-site
What being part of the Sigma Family means for you Team Leader – Financial Services As a Team Leader, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensu…
Skills: Team Leadership, Performance Management, Financial Services Knowledge, Coaching, Data Analysis
Cape Town, Western Cape, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. We are looking for self-motivated and dynamic individuals who have a passionate entrepre…
Skills: Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding
Cape Town, Western Cape, South Africa · Remote OK
As Brand Manager for the UK/EU, Aggregator & Expansion Markets, you will be the custodian of Mukuru’s brand across some of our most strategically critical and culturally rich regions. You’ll translate Mukuru’s global bra…
Skills: Brand Strategy, Market Intelligence, Storytelling, Project Management, Stakeholder Collaboration
Cape Town, Western Cape, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To provide excellent client service and financial education and to achie…
Skills: Credit Processes, Lead Generation, Lending Products, Marketing, Sales
Cape Town, Western Cape, South Africa · On-site
The candidate will lead the Quality Excellence Insurance UK P&C vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of UK P&C areas and have…
Skills: Quality Management, Six Sigma, Lean Methodologies, Process Improvement, Project Execution
Cape Town, Western Cape, South Africa · Remote Solely
We are looking for a motivated Business Development Intern to support the growth of our existing partner network. Your primary objective is to assist in strengthening partner relationships and supporting lead-generation …
Skills: Business Development, Partner Relationship Management, Lead Generation, CRM Management, Market Research
Cape Town, Western Cape, South Africa · On-site
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Senior Graphic Designer is responsible for delivering exceptional vi…
Skills: Graphic Design, Visual Communication, Adobe InDesign, Microsoft PowerPoint, Digital Design
Cape Town, Western Cape, South Africa · On-site
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Conversion/Cross-Sell This role identifies new marketing opportunities and works with supporting teams in sco…
Skills: Retention Strategy, Cross-Selling, Conversion Optimization, Project Management, Relationship Management
Cape Town, Western Cape, South Africa · On-site
Job Description To ensure that the administration of a deceased estate is completed efficiently, professionally and profitably, to meet financial and revenue targets using the Administration of Estates Act 66 of 1965 and…
Skills: Deceased Estates Administration, Administration of Estates Act, Estate Duty, Capital Gains Tax, Income Tax
Cape Town, Western Cape, South Africa · Hybrid
BUSINESS INSURANCE SPECIALIST (WC) Western Cape Love the chase? Built for the close? This one's for you. A leading name in the South African financial services sector is on the hunt for ambitious Business Insurance Speci…
Skills: Commercial Insurance Sales, Cold Calling, B2B Sales, Networking, Risk Assessment
Cape Town, Western Cape, South Africa · Hybrid
Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the g…
Skills: Financial Analysis, Sales Ledger Management, Purchase Ledger Management, Banking Reconciliation, General Ledger Maintenance
DigiCertCape Town, Western Cape, South Africa · On-site
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Skills: Payroll Processing, Payroll Accounting, Month-end Close, Variance Analysis, Microsoft Excel
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The Journey Owner is responsible for designing and optimizing the customer and advisor journey across multiple touchpoints to ensure a seamless experience. This involves collaborating with cross-functional teams to align strategies, define KPIs, and manage regulatory compliance within the financial services sector.
Candidates must have a bachelor's degree and at least 8 years of middle to senior management experience in the financial services industry. Required expertise includes risk management, stakeholder management, and a deep understanding of advisor practices and underwritten life products.
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
REGULATORY SCOPE:
High- critically in terms compliance with regulations as well as high impact of any regulatory change which requires process and con trol changes
PRODUCT SPAN:
High: In-depth knowledge and understanding of products across life, risk and investment industry
PEOPLE LEADERSHIP:
Collaborate with cross-functional teams to develop and implement strategies to enhance the customer experience.
Define key performance indicators (KPIs) to measure the effectiveness of the customer journey.
High – span of control, size and cost of team.
COST OPTIMIZATION/DRIVE AUTOMATION:
Volume and size of financial exposure of claim could impact loss or profitability of Business, high impact
STRATEGIC PLANNING AND DEVELOPMENT:
Understanding overall business objective, competitor landscape, providing thought leadership and foresight to ultimately to provide a leading customer journey experience
STAKEHOLDER MANAGEMENT AND COMMUNICATION:
Managing all stakeholders involved in the overall journey experience across departments and also across journeys where relevant.
Deep understanding of all segments in which we operate and nuances to meet customer needs
REPUTATIONAL IMPACT
High – exposure to media, regulatory scope, product span requiring deep control of outcomes
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
Bachelor’s degree
Proven track record of risk management experience.
At least 8 years at middle/senior management level in financial service industry.
Demonstrated experience in project and stakeholder management
Experience in managing cross-functional teams and driving process improvements.
Deep understanding and experience of advisor practices and how they operate.
Experience of call center and back-office line management in financial service industry.
Experience in regulatory, compliance and industry knowledge applicable to investment and underwritten life products.
Strong background in customer service management, with a focus on enhancing customer experience.
Ability to handle escalations and resolve complex customer issues effectively.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
Knowledge of Agile methodology and experience in managing Agile Teams
Strategic
Collaboration (Relating)
Customer First
Execution
Innovation (Perspective)
Leading with influence
Personal Mastery (Learning)
Technical Knowledge
Cross-Functional Collaboration
Data-Driven Decision Making
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society. In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business. We employ more than 30 000 people and operate in 14 countries across two regions Africa (South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, Nigeria, Ghana, Uganda, Rwanda, South Sudan and eSwatini) as well as Asia (China) So why work here? We believe you can shape the future with us – a future where we build a better Africa together. That’s why we’re committed to creating opportunities that will give you an edge on the rest. Once you’re part of our team, you will have access to the best breed of advice, tools and frameworks that will equip you to be your exceptional best. #MomentsThatMatter
Offices: 107 Rivonia Road, Sandton, Gauteng 2196, ZA · Jan Smuts Drive, Pinelands, Cape Town, Western Cape 7405, ZA
There are currently 475 open finance & accounting positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Old Mutual South Africa, DigiOutsource, FirstRand Bank India, EXL, Apex Group Ltd, among others. Browse the listings above to see every active employer.
Yes — 186 of the 475 open finance & accounting positions offer remote or hybrid work (39 remote, 147 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
