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Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities…
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Roanoke, Virginia, United States · On-site
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Warrenton, Virginia, United States · On-site
$92k–$120k/yr
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Roanoke, Virginia, United States · On-site
$17/hr–$18/hr
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Roanoke, Virginia, United States · On-site
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Roanoke, Virginia, United States · On-site
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Richmond, Virginia, United States · On-site
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Roanoke, Virginia, United States · Remote OK
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Williamsburg, Virginia, United States · On-site
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Bedford County, Virginia, United States · On-site
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New York, New York, United States • On-site
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Lead the onboarding and assessment strategy for conversational AI solutions on an enterprise quality platform. Develop automated QA capabilities and feedback loops to ensure AI systems continuously learn and scale across complex customer intents.
Requires a Bachelor's or Master's degree in a quantitative, business, or marketing field, or a Bachelor's degree with 4 years of Product Management experience. Candidates should have a proven track record of shipping complex data platforms or cloud-scale conversational applications.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
We are seeking a tech-forward Independent Contributor Senior Product Manager to lead the onboarding and assessment strategy for evaluating conversational AI solutions on our enterprise quality platform. You will sit at the cutting edge of GenAI servicing as we scale automated validation across customer interactions.
What You'll Do
Drive Conversational AI Integration: Own the end-to-end platform integration and roadmap execution required to successfully onboard conversational AI solutions onto our enterprise quality assurance platform.
Pioneer AI QA & Feedback Loops: Support the development of advanced "AI QA on AI" capabilities. You will help establish automated assessment parameters and closed-loop feedback systems that empower conversational AI to continuously learn and self-correct.
Scale Automated Assessments: Design the systems that allow our automated QA platform to keep pace with rapid coverage expansion. You will ensure our quality assurance checks remain highly consistent, accurate, and scalable as we expand evaluation across a vast library of complex customer intents and tasks.
An Experienced Product Leader: You have successfully shipped complex data platforms or cloud-scale conversational applications, and possess a strong foundational knowledge of—or a deep passion for—LLM evaluation pipelines.
A Strategic Systems-Thinker: You comfortably orchestrate alignment, manage complex technical dependencies, and effectively navigate the unique challenges of working across high-velocity, cross-functional platform and business teams.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Basic Qualifications:
OR
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
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