Description Client Support Specialist – Standard Commercial Lines Location: Ohio, Kentucky or Florida Employment Type: Full-Time, Hybrid, based in one of our locations Why Join Us? Build a rewarding career in the commerc…
Skills: Attention To Detail, Policy Processing, Microsoft Word, Microsoft Excel, AMS360
Client Support Specialist – Standard Commercial Lines
Akron, Ohio, United States · Hybrid
Mid level
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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Company-funded Health Savings Account (HSA), Life Insurance, Short-term Disability Insurance
Posted 29d ago
~40 hrs/week
Responsibilities
Provide administrative and operational support to the Small Business Unit by processing policy audits, endorsements, and change requests. Maintain accurate client records and navigate carrier websites to manage policy documentation and billing.
Requirements
Requires a high school diploma or GED and the ability to obtain an Ohio Property & Casualty License within six months of hire. Candidates must be proficient in Microsoft Office and possess strong organizational and communication skills.
Full job description
Description
Client Support Specialist – Standard Commercial Lines
Location: Ohio, Kentucky or Florida
Employment Type: Full-Time, Hybrid, based in one of our locations
Why Join Us?
Build a rewarding career in the commercial insurance industry with opportunities for growth and advancement.
Work in a supportive, collaborative environment focused on teamwork and exceptional client service.
Take advantage of ongoing training, licensing support, and continuing education opportunities.
Gain valuable experience with commercial insurance operations, carrier systems, and diverse client accounts.
Develop your technical insurance expertise while expanding your professional skills and industry knowledge.
Position Summary
We are seeking a Small Business Unit (SBU) Client Support Specialist who provides administrative and operational support to the Commercial Lines Department by assisting with the daily processing of incoming and outgoing business activities. This position supports designated Small Business Unit Account Managers by delivering prompt, efficient, and high-quality service while ensuring accurate policy processing and maintenance.
The ideal candidate is detail-oriented, organized, customer-focused, and able to thrive in a fast-paced environment while managing multiple responsibilities.
Essential Responsibilities
Process policy audits received from insurance carriers and refer items to the Commercial Account Manager (CAM) when applicable, following established audit procedures.
Review and process endorsements and policy change requests for accuracy after they have been ordered by the CAM, including carrier follow-up as necessary.
Update policy information, billing screens, company commissions, producer codes, company codes, and status codes in agency management systems.
Process agency-billed invoices related to endorsements and audits.
Retrieve, organize, and file electronic documents obtained from carrier websites into ImageRight.
Navigate carrier websites to obtain renewals, endorsements, invoices, and other policy-related documentation.
Maintain accurate client and policy records in accordance with agency standards and procedures.
Provide administrative support to designated SBU Account Managers and the Commercial Lines team.
Ensure timely completion of assigned tasks while maintaining a high level of accuracy and professionalism
Qualifications
Education and Licensing
High school diploma or GED required.
Ability to obtain an Ohio Property & Casualty (P&C) License within six (6) months of hire.
Maintain an active P&C License through continuing education and industry-related coursework, such as CISR or similar professional development programs.
Skills and Competencies
Strong attention to detail, particularly when reviewing renewals, audits, and endorsements.
Ability to identify missing or needed coverages and recognize discrepancies in policy documentation.
Proficiency in Microsoft Office applications, including Word and Excel.
Experience with or ability to learn AMS360, ImageRight, and carrier websites.
Strong analytical and decision-making skills.
Excellent written and verbal communication skills.
Professional demeanor with a commitment to exceptional customer service.
Ability to adapt to changing priorities and follow agency guidelines and procedures.
Strong organizational skills with the ability to manage multiple responsibilities efficiently.
Ability to work independently and as part of a team.
Benefits
Health, dental and vision insurance from day one
Company-funded health savings account (HSA)
Life insurance, short and long-term disability insurance
401(k) with employer match
Paid time off, including summer hours and paid parental leave
Hybrid work location
And much more!
About Us
With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.
Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.
If you’re passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you’ll thrive at SeibertKeck Insurance Partners.
Our competitive edge comes from:
Regional specialization and deep market knowledge
Client education that emphasizes prevention over reaction
Access to regional, national, and international insurance markets
A reliable in-house claims service team that advocates for clients when it matters most
At SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.
We’re proud of where we’ve been, and even more excited about where we’re going!
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.
Deeply committed to the communities that we all share, Insurance Partners Agency is a full service, leading independent insurance agency that specializes in business and personal insurance, employee benefits, life insurance, and professional liability.
The agency has earned its reputation for excellence by leveraging more than five decades of risk management experience to deliver keen insight, service, and solutions to clients’ distinct needs, including competitive, niche, and specialty products/services. Organizations of all sizes and sectors benefit from Insurance Partners’ business insurance expertise combined with a distinct approach and access to a broad range of premier insurance carriers.
Licensed in most of the U.S.A. with international reach through select affiliates, Insurance Partners Agency was established in 1961, is based in and operates offices across Ohio along with an office in Orlando, Florida.
Offices: 26865 Center Ridge Road, Westlake, OH, office, OH 44145, US · 6190 Cochran Road, Suite E, Solon, OH 44139, US · 4700 Dressler Road N.W., Canton, OH 44718, US · 3215 N. High Street, Columbus, OH 43202, US · 5201 N. Abbe Road, Elyria, OH 44035, US
Business InsurancePersonal InsuranceEmployee BenefitsLife Insuranceand Professional LiabilityInsuranceFinancial Services
How much do Finance & Accounting jobs in Ohio pay?
Based on 1732 listings with disclosed salaries, most finance & accounting jobs in Ohio pay between $60k–$173k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Ohio right now?
There are currently 5,321 open finance & accounting positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Ohio?
Companies currently hiring include JPMorganChase, PNC, Fifth Third Bank, KeyBank, Huntington National Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Ohio?
Yes — 1777 of the 5321 open finance & accounting positions offer remote or hybrid work (576 remote, 1201 hybrid).
How do I apply for Finance & Accounting jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.