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Full-time
Posted 40d ago
~40 hrs/week
Responsibilities
The Product Specialist is responsible for training customers on ERP software, providing billable professional services, and performing software testing. They also serve as a Tier 3 support resource for complex issues and maintain comprehensive user documentation.
Requirements
Candidates should be quick learners with experience in software training and enterprise-level software administration. Proficiency in Excel and Office 365 is required, with a preference for experience in public sector payroll, HR, or finance.
Full job description
Who We Are
Keystone Information Systems is a Valsoft Company that specializes in developing efficient and cost-effective Enterprise Resource Planning (ERP) systems for Local Governments and Public School Districts.
Job Description
Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentation
Become a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staff
Provide billable professional services to customers, including implementation support, configuration guidance, and tailored training engagements
Perform comprehensive testing of new software modules and releases, documenting findings and working closely with the development team
Serve as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge — diagnosing problems, coordinating with the development team, and seeing issues through to resolution
Write and maintain clear, accurate software documentation and user-facing materials
Build up skills to be able to conduct pre-sale and post-sale software demonstrations
Manage customer relationships independently, building long-term trust through consistent, high-quality service
Your Qualifications
Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations
Proven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision
Strong interest in building long-term customer relationships and delivering billable professional services
Familiarity with enterprise-level software setup and administration
Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences
Excellent verbal and written communication and organizational skills
Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sector
Proficiency with advanced Excel features and the Office 365 suite
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders.
Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com.
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En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur.
Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
Offices: 100-7405, Transcanadienne, Saint-Laurent, Quebec H4T 1Z2, CA · 151 Bloor St W, Toronto, Ontario M5S 1S4, CA
TechnologySoftwareInvestmentMergers and acquisitionsM&Aand Vertical market softwareBusiness DevelopmentSoftwareFinancial Services
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