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Job Title: Member Service Specialist II Status: Non-exempt Reports to: Associate Branch Manager Department: Santa Barbara Branch Job Code: 2201 Pay Range: $22.00 Hourly WHO WE ARE: Golden 1 Credit Union is among the top …
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$22/hr–$22/hr
Part-time
high school
Comprehensive Compensation Package, Well-being Programs, Work-life Balance, Career Development and Growth, Rewards and Recognition, Diversity, Equity and Inclusion
Posted 10d ago
~40 hrs/week
Responsibilities
Processes and audits financial transactions while providing member services and identifying opportunities for financial product offerings. Responsible for maintaining cash drawers, opening specialty accounts, and ensuring compliance with state and federal banking laws.
Requirements
Requires a high school diploma or GED and at least one year of experience in a cash-handling, service-oriented role. Prior experience as a teller or Member Service Specialist I is preferred.
Full job description
Job Title:Member Service Specialist II Status: Non-exempt Reports to: Associate Branch Manager Department: Santa Barbara Branch Job Code: 2201 Pay Range: $22.00 Hourly
WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.
WHO YOU ARE: At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed.
You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!
WHAT YOU'LL DO:
Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
Assesses members needs while processing transactions.
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
Assists MSS III and above with open and close responsibilities, as needed.
Activates alarm.
Verifies signature cards in ECM (Enterprise Content Management).
Check acceptance approval within assigned limits.
Ensures confidentiality of all member and credit union information.
Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
Mentors and advises MSSIs.
Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
Refer lending needs to MSS III and/or business partner.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
QUALIFICIATIONS AND PREFERENCES:
H.S. Diploma or General Education Degree (GED) required
1+ years year of prior experience in a cash handling service oriented role required
6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred
WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.
DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS: The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.
Golden 1 is California's leading credit union. Insured by NCUA. Equal Housing Opportunity. NMLS #669333
Industry
Banking
Company size
1,001-5,000 employees
Founded
1933
Headquarters
Sacramento, CA
LinkedIn followers
24,305
Golden 1 Credit Union is one of the largest credit unions in the nation, proudly serving more than 1.2 million members with over $21 billion in assets. Founded in 1933 by 11 state employees in Sacramento, we have grown from a small cooperative into a trusted financial partner for Californians statewide.
Our mission is to deliver exceptional financial services and support that empower our members and communities. As a member owned, not for profit credit union rooted in a people helping people philosophy, we provide competitive rates, low to no fee products, reliable personal service, and meaningful investments in California communities.
With 70 locations across California, including Branches, Home Loan Centers, and Financial Resource Centers; along with 24/7 Mobile and Online Banking, 30,000 fee-free CO OP ATMs, and access to the CO OP Shared Branch Network, we offer convenient, accessible, and trusted financial solutions for all Californians.
Golden 1 is recognized year after year for excellence in member service, workplace culture, and community leadership. Recent honors include Fast Company's “Brands That Matter”, Forbes’ “America’s Best-In-State Employers” (five-time honoree), and American Banker’s “Best Credit Unions to Work For” (five consecutive years), among many other national and regional recognitions.
Offices: 8945 Cal Center Dr, Sacramento, CA 95826, US
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