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Mid level$80M raised
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San Francisco, California, United States · On-site
Mid level$2.2B raised
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Mid level$2.2B raised
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Santa Barbara, California, United States · On-site
Entry level$600M raised
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Full-time
bachelor degree
Competitive compensation package
Posted 10d ago
~40 hrs/week
Responsibilities
The Field Services Engineer provides technical support, hardware/software installation, and troubleshooting for financial services clients. This includes managing daily support incidents and performing system maintenance both onsite and remotely.
Requirements
Requires a degree in Computer Science or equivalent with 1-3 years of end-user support experience. Candidates must possess strong communication skills and technical proficiency in networking, operating systems, and cloud technologies.
Full job description
About ECI
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
Position Summary
The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism.
Position Requirements • College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support • Exceptional written and oral communication skills • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills • Willingness to learn • Highly self-motivated and directed, in a fast-paced team environment • Sharp attention to detail with proven analytical and problem-solving abilities. • Effective time management in working on internal tasks as well as with external vendors • Possible long-term singular client engagement
Technical Requirements • Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients • Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls • Reinstalling and troubleshooting of operating systems and applications • Microsoft Windows 7/8/10, Microsoft Office 2010-2019 • Android/iOS configuration, troubleshooting and potential integration with MDM solutions • Basic experience with public cloud technologies with an emphasis on Office 365 • Familiar with cyber-security concepts (Multi-Factor Authentication, Antivirus/Antimalware, Software Firewall, Web Filtering) • Experience with hardware troubleshooting (desktop/laptop, printer, mobile device) • Ability to perform patching and maintenance of systems
Preferred Skills • Financial industry experience (Hedge Funds Private Equity, FoF) • Experience with Managed Service Providers • Experience with Market Data vendors like Bloomberg, Reuters, Factset • Experience with Microsoft Server 2008R2-2016 • Basic knowledge of e-mail and spam troubleshooting • Understanding of IaaS, VDI and backup technologies • Experience with virtualization software such as VMWare vSphere or Hyper-V • Administering Active Directory Users/Exchange mailboxes • Technical certifications preferred • Basic understanding of desktop imaging platforms
Working Conditions • Ability to work in an independent environment with moderate supervision • Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers) • Overtime may be required to meet project deadlines (including late nights and weekends) • Ability to travel for business and work beyond normal business hours when necessary • Ability to be flexible and successfully respond to multiple work pressures • Sitting for extended periods of time • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components • Lifting and transporting of moderately heavy objects, such as computers and peripherals
About ECI ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a “promote from within” culture allows our team to grow both personally and professionally.
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!
Related keywords
Field Services EngineerManaged ServicesCybersecurityFinancial ServicesTCP/IPDHCPDNSRoutingSwitchingFirewallsWindows 10Office 365Multi-Factor AuthenticationAntivirusMDMBloomberg
Premier MSP and MSSP, specializing in cybersecurity, cloud, AI and data solutions for the alternative financial industry
Industry
Information Technology & Services
Company size
501-1,000 employees
Founded
1995
Headquarters
Boston, Massachusetts
LinkedIn followers
79,075
Total funding
$80M
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. We enable 1000+ forward-thinking organizations around the world to reach new performance levels through innovative technology solutions that drive business transformation. ECI uniquely understands the high touch needs of organizations in the financial space and our experience servicing these global leaders gives ECI the edge as your trusted technology partner. With offices across the United States, Europe, and Asia, we provide localized, personalized service on a global scale.
ECI employs more than 900 professionals around the world, and we have a proven track record of employing the best employees which is important when building out teams to support clients.
Offices: 100 High Street, 16th Floor, Boston, Massachusetts 02110, US · 529 Fifth Avenue, 7th floor, New York, NY 10017, US · 180 North LaSalle, Suite 2890, Chicago, IL 60601, US · 1010 Washington Boulevard, 9th floor, Stamford, CT 06901, US · New City Court, Ground Floor, 20 St Thomas Street, London, London SE1 9RS, GB
Outsourced IT ServicesPrivate Cloud Services & Hosted ITWorldwide Information Technology Support and ServicesDisaster Recovery ServicesPrivate Cloud ServicesManaged Cloud SolutionsCybersecurityand Digital ServicesInformation TechnologyInformation Services
How much do Finance & Accounting jobs in California pay?
Based on 9240 listings with disclosed salaries, most finance & accounting jobs in California pay between $78k–$212k per year. Individual offers vary with seniority, company size, and specialization.
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