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Focal Systems
London, England, United Kingdom • On-site
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The Field Service Technician will perform onsite maintenance, installation, and configuration of camera hardware at customer retail locations. They are responsible for diagnosing hardware issues, conducting preventative maintenance, and ensuring all work meets quality and speed KPIs.
Candidates must have previous experience in a field technician, installation, or construction role and possess strong technical troubleshooting skills. A full valid UK driving licence and reliable transportation are required, along with the physical stamina to perform demanding tasks.
Focal Systems is the industry leader in retail AI solutions. Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.
We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world.
We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.
This will be a 6 month contract position, working 30 hrs per week with a possibility to extend beyond the initial contract.
What You Will Be Doing
Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offer
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:
Vision Driven Performance
Focal Systems’ platform helps retailers cut shelf scanning cost in half by switching from manual to automated shelf scans. The solution is based on low cost, discrete shelf cameras, a sophisticated computer vision model and a cloud-based machine learning platform that is tuned for complex retail environments. By providing automated, real-time insight into on-shelf product availability, retailers can repurpose store personnel to focus on customer experience and other higher value tasks. In addition, the real time data captured by the shelf cameras feeds into Focal Systems’ AI engine which can help automate and optimize product availability and merchandising decisions. These optimizations have proven to save up to 50% on manual shelf scanning cost and significantly improve in-store customer experience via higher product availability which generates a 3-5% increase in sales compared to baseline stores. Focal Systems’ platform is deployable at scale and will provide impactful results from day one. It also integrates with existing retail systems and applications to enable additional cost savings and insights from its real-time product availability and analysis. Focal Systems’ shelf cams are deployed at scale with proven results at several major global retailers and every day process more than 10M shelf scan images.
Offices: 1300 Old Bayshore Hwy, 255, Burlingame, California 94010, US
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