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Jacksonville, Florida, United States · On-site
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Full-time
associate degree, bachelor degree
Posted 45d ago
Apply by Jul 29
~40 hrs/week
Responsibilities
Provide Tier 2-3 technical support for hardware, software, and networking issues while maintaining technology infrastructure. Manage the employee IT lifecycle, including hardware deployment, system configuration, and asset inventory management.
Requirements
Requires an associate or bachelor degree in a related field or equivalent experience, along with at least 2 years of IT support experience. Candidates must possess strong troubleshooting skills and proficiency in Windows/Mac operating systems and networking concepts.
Full job description
Overview
At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.
Position Overview
Do you take pride in resolving complex technical challenges while providing exceptional support to the teams who rely on them?
As an IT Specialist at UES, one of the fastest growing AEC firms in the country, you will play a critical role in maintaining our technology infrastructure across the Florida Region. Based in our Jacksonville, FL office, you will troubleshoot hardware and software issues, provide dedicated end-user support, and assist with system upgrades to ensure seamless operational continuity.
We are looking for a tech-savvy, service-oriented professional who views every technical hurdle as an opportunity to deliver world-class service. Your expertise will ensure our employees have the reliable access they need to build the infrastructure that keeps our world moving.
Ready to join a team that values technical excellence and service? Apply today!
Responsibilities
User Support: Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.
System Maintenance: Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches
Operations & Logistics: Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets
Compliance & Security: Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment
Collaboration & Escalation: Work closely with the national IT team on special projects and escalate complex technical issues to senior staff or vendors when necessary
Continuous Learning: Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations
#LI-CM1
Qualifications
Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.
2+ years of experience in IT support or a related technical role.
Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
Experience with ticketing systems and IT asset management tools.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills
Ability to manage multiple priorities and respond to user needs in a timely manner Preferred Qualifications
Service Excellence: A proven track record of providing "white-glove" technical support, with the ability to translate complex technical concepts into clear, actionable solutions for non-technical users
Elite Troubleshooting: Advanced diagnostic skills with a "find-a-way" mentality—someone who thrives on digging into the root cause of persistent technical issues rather than just applying a quick fix
Consistent Reliability: A dependable professional who excels at managing day-to-day technical needs and responding to user requests with a strong sense of urgency
Calm Under Pressure: Strong interpersonal skills with the ability to remain professional and communicative during high-priority technical outages or tight project deadlines
Proactive Technical Curiosity: A self-starter who stays current with emerging technology trends and actively seeks out ways to optimize local IT operations
This is a 100% in-office position, so must be within a commutable distance to the Jacksonville, FL office.
Travel Requirements
● This position may require regular travel as part of its primary responsibilities — up to 20%, primarily to offices in the Florida region to assist with on-site IT troubleshooting, system deployments, training, or related technical activities. Travel, when necessary, will be communicated in advance and aligned with business needs.
Physical Demands & Work Environment
This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment.
The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in-person interactions.
The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms.
The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.
EEO Statement
UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement at the bottom of the page here
Related keywords
IT SpecialistTechnical SupportHardwareSoftwareNetworkingWindowsMac OSMicrosoft OfficeTicketing SystemsAsset ManagementSystem MaintenanceData BackupsDisaster RecoveryVPNRoutersSwitches
UES provides professional engineering, environmental, testing and inspection services to clients across the United States. We’re experts in the areas of environmental and earth sciences, sustainable infrastructure solutions, and geophysical technologies.
WHAT WE DO
Our experts identify and solve complex engineering and construction challenges by providing clients with innovative, technology-based solutions. Our goal is to support the design and construction of sustainable infrastructure solutions from development to redevelopment.
WHO WE SERVE
With nearly 4,000 professionals across 100+ branches, UES consults on projects of all sizes for public and private clients in industries such as transportation, infrastructure, water and wastewater, technology, power transition, healthcare, education, industrial, residential, and more.
OUR PROJECTS
We’ve successfully completed hundreds of thousands of projects across the country including work on solar farms, electric battery plants, data centers, roadways, bridges, water reservoirs, hospitals, schools, stadiums, airports, hotels and resorts, residential homes, and more.
Offices: 4205 Vineland Road, Suite L1, Orlando, Florida 32811, US · 8050 NW 77th Ct, Medley, Florida 33166, US · 820 Brevard Ave, Rockledge, Florida 32955, US · 1417 SW 15th Ave, Ocala, Florida 34471, US · 911 Beville Rd, South Daytona, Florida 32119, US
How many Engineering jobs are open in Jacksonville, FL right now?
There are currently 1,170 open engineering positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Jacksonville, FL?
Companies currently hiring include STELLAR ENERGY AMERICAS, INC., FIS, RQ Construction, LLC, The Haskell Company, FIS - Fidelity Information Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Jacksonville, FL?
Yes — 183 of the 1170 open engineering positions offer remote or hybrid work (49 remote, 134 hybrid).
How do I apply for Engineering jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.