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ITSM Integrations Engineer (APIs, Middleware, BMC Helix) for NATO with security clearance
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Full-time
professional certificate
Posted 5d ago
~40 hrs/week
Responsibilities
You will design, build, and maintain integrations between BMC Helix and surrounding systems at the alliance headquarters. This includes managing APIs, middleware, error handling, and providing support for integration-related incidents.
Requirements
The role requires integration engineering experience with BMC Helix or a comparable ITSM platform, along with strong API and middleware skills. Candidates must hold an active security clearance and possess relevant professional certifications such as ITIL.
Full job description
An ITSM platform is only as useful as the systems it is joined up to.
You will build and maintain the integrations around BMC Helix ITSM at the alliance headquarters in Brussels, as part of a dedicated capacity team.
What you will be doing
Designing, building and maintaining integrations between BMC Helix and the surrounding estate
Working with APIs, connectors and middleware, and owning the error handling when a feed misbehaves
Keeping integration documentation and interface definitions current
Testing integrations properly, including the failure paths
Supporting the wider team when an incident turns out to be an integration problem
What you will need
Integration engineering experience on BMC Helix or a comparable ITSM platform
API and middleware work, with the scripting to back it up
Enough CMDB understanding to know what your integrations are writing into
The professional certifications the requirement asks for, BMC Helix and ITIL among them
Worth knowing before you apply
Fully on-site at the alliance headquarters in Brussels
You would be joining a small dedicated engineering team, not working alone
The engagement runs in two phases: a dedicated capacity phase first, then a managed service phase
Practical detail
Contract engagement, initial phase of six to twelve months
An active security clearance is required for this role
Your CV may not be up to date. That is not a problem, send me whatever you have and I will come back to you either way.
Related keywords
ITSMBMC HelixAPIMiddlewareCMDBITILIntegration EngineeringSecurity ClearanceBrusselsNATOScriptingError HandlingSystem IntegrationCapacity TeamManaged Service
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