Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you'll be the voice of our customers, leading initiatives that elevate satisfaction, loyalty, an…
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Washington Township, Ohio, United States · On-site
$57k–$72k/yr
Mid level
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Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Basic life insurance, Benefit Bucks, Flexible work arrangements
Posted 48d ago
Apply by Jun 23
~40 hrs/week
Responsibilities
The role serves as the primary liaison between internal project managers and customers to monitor projects, coordinate logistics, and process orders. It involves resolving complex technical complaints and analyzing communication processes to improve production scheduling and customer satisfaction.
Requirements
Candidates need at least 2 years of experience handling customer issues and strong skills in relationship management under high-pressure situations. A bachelor's degree and experience with SAP or manufacturing environments are preferred.
Full job description
Join us as a Customer Advocate Engineer and become the driving force behind exceptional customer experiences. In this role, you'll be the voice of our customers, leading initiatives that elevate satisfaction, loyalty, and service excellence across the organization.
What will you do?
This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers
The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
Analyze and evaluate problems with communication and/or processes related to scheduling production orders through the plant and recommend solutions.
Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric products.
Ability to handle and process customer complaints and concerns in a professional manner
Technical expertise, analysis, and reporting for customer complaints on products
Who will you report to?
Plant Quality Manager
What qualifications will make you successful?
2+ years of experience dealing with customer issues
Excellent customer service skills with the ability to excel under high pressure and time sensitive situations
Ability to work independently as well as collaboratively with a small Customer Service department
Strong Customer-focus; demonstrated ability to develop and maintain positive customer relationships
Capable of establishing own task list and work with little supervision and make independent decisions to meet customer deadlines
Must have the desire and ability to learn products relevant to assigned customer base
Preferred Qualifications
Bachelor’s Degree
SAP experience preferred
Customer experience in a manufacturing environment preferred
Bring your passion for customers to a team that's ready to welcome you — apply now!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schneider Electric is a global energy technology leader, driving efficiency and sustainability by electrifying, automating, and digitalizing industries, businesses, and homes.
Its technologies enable buildings, data centers, factories, infrastructure, and grids to operate as open, interconnected ecosystems—enhancing performance, resilience, and sustainability. The portfolio includes intelligent devices, software-defined architectures, AI-powered systems, digital services, and expert advisory.
With 160,000 employees and one million partners in over 100 countries, Schneider Electric is consistently ranked among the world’s most sustainable companies.
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Offices: 35 Rue Joseph Monier, Rueil Malmaison, Paris 92506, FR · Kerry Centre, 683 King's Road, Quarry Bay, HongKong, KongHong 000000, HK · 800 Federal Street, Andover, MA 01810, US · Techpoint #01-01/03,, Singapore, 569059, SG · Chaoyang District Wangjing East Road No.6, Beijing, Beijing 101012, CN
Based on 2369 listings with disclosed salaries, most engineering jobs in Ohio pay between $72k–$170k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Ohio right now?
There are currently 10,170 open engineering positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Ohio?
Companies currently hiring include Swagelok, GE, Amazon, Vertiv, KBR, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Ohio?
Yes — 1511 of the 10170 open engineering positions offer remote or hybrid work (424 remote, 1087 hybrid).
How do I apply for Engineering jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.