Defense & Federal Programs, Enterprise Client Services Lead
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Skills: Account Management, Customer Success Strategy, Defense Program Lifecycle, ROI Analysis, Executive Presentation
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Defense & Federal Programs, Enterprise Client Services Lead
The CSM will manage the complete customer lifecycle for Aerospace and Defense clients, from onboarding through renewals and expansion. They are responsible for driving net revenue retention and ensuring customers achieve measurable business value from Lumafield's technology.
Requirements
Requires a B.S. in Engineering and over 10 years of experience in technical engineering, manufacturing, or client-facing roles within the defense ecosystem. Candidates must be familiar with aerospace manufacturing processes and standards such as AS9100.
Full job description
About Lumafield:
Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.
Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.
Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.
About the role:
Lumafield is seeking a Enterprise Client Services Lead with experience in Aerospace and/or Defense spanning manufacturing, quality, and engineering to drive outcomes and strategic growth for our customers in this sector.
Working at the intersection of advanced industrial technology and customer strategy, Enterprise Client Services Leads will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth.
The Enterprise Client Services Lead will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.
This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.
\nWhat you'll do:
Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
Partner with customers to ensure Lumafield’s technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption.
Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
Proactively manage renewals and expansion potential within your portfolio
Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
About you:
Engineering B.S. degree or similar
Proven track record of managing high-touch relationships within the DoD ecosystem, including understanding of how civilian engineers at warfare centers or logistics commands adopt new technical solutions
10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
Familiar with the business models, products, and manufacturing processes in aerospace and defense
Knowledge of common standards such as AS9100
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive level presentations
Organized and are ready to dive head first into a rapidly scaling startup environment
\n
$140,000 - $160,000 a year
\n
Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Reach out if you want to be a part of what we are building.
Design, build, and ship products at the speed of light.
Industry
Computer Hardware Manufacturing
Company size
51-200 employees
Founded
2019
Headquarters
San Francisco, California
LinkedIn followers
35,186
Total funding
$193M
Lumafield's manufacturing intelligence platform helps engineers see inside their work with unprecedented clarity, transforming the way products are designed and made. Products include Neptune, Triton, and Saturn industrial X-ray CT scanners; Mars high-volume in-line inspection solution; and Voyager, cloud-based analysis software.
The company is headquartered in San Francisco with an additional office in Cambridge, Mass.
Offices: 665 3rd St, Suite 100, San Francisco, California 94107, US · 38 Cameron Ave, Suite 100, Cambridge, Massachusetts 02140, US · 204 W Grand Ave, El Segundo, California 90245, US
How much do Engineering jobs in Massachusetts pay?
Based on 6071 listings with disclosed salaries, most engineering jobs in Massachusetts pay between $87k–$205k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Massachusetts right now?
There are currently 8,913 open engineering positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include RTX, Amazon, General Dynamics Mission Systems, State Street, mouhamedzz, among others. Browse the listings above to see every active employer.
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