Montreal, Quebec, Canada · Remote Solely
$20/hr
“Always our best food, made especially for you.” Pizza Pizza’s mission is to make each and every occasion with us an enjoyable and memorable experience for both our customers and our team members. We ar…
Skills: Quality Assurance, Bilingual Communication, French Language Proficiency, Analytical Skills, Problem Solving
Montreal, Quebec, Canada · Hybrid
Assistant Vice President - Treaty Reinsurance Broker Do you bring deep experience building relationships with insurers and using data-driven insights to shape better risk and capital decisions? Ready to take the next ste…
Skills: Treaty Reinsurance, Client Relationship Management, Risk Management, Capital Advisory, Underwriting
Montreal, Quebec, Canada · On-site
Job Summary The Buyer's responsibility is to curate specific product for the Little Burgundy customer changing needs. Knowledge of the fashion, product industry. This person must be able to foresee sales trends through p…
Skills: Buying, Merchandising, Trend Analysis, Supplier Negotiation, Inventory Management
Montreal, Quebec, Canada · Hybrid
Description de l'entreprise Depuis plus de 40 ans, LGI développe des solutions logicielles en santé. Aujourd'hui, l'IA est au cœur de notre façon de développer et s'intègre dans la prochaine génération de nos solutions, …
Skills: C, C++, C#, Delphi, Oracle
Montreal, Quebec, Canada · Hybrid
La dynamique de votre équipe : L'Analyste de données s'appuiera sur l'analyse avancée, l'apprentissage automatique et la modélisation statistique pour transformer les données de l'entreprise en informations exploitables …
Skills: Python, Machine learning, Statistical modeling, SQL, Azure
Montreal, Quebec, Canada · Hybrid
$97k–$129k/yr
Date limite pour postuler : 14 août 2026 Joignez-vous à l’équipe d’EDC ! À EDC, nous aidons les entreprises canadiennes à réussir à l’étranger. Nous leur offrons les outils financiers et l’expertise dont elles ont besoin…
Skills: Web strategy, Digital transformation, Customer experience, Project management, Agile methodology
Montreal, Quebec, Canada · Hybrid
$97k–$129k/yr
Application Deadline: August 14th, 2026 Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towa…
Skills: Web strategy, Customer experience, Strategic planning, Digital transformation, SEO
Montreal, Quebec, Canada · On-site
Description de l'entreprise Exploitant plus de 90 magasins et trois centres de distribution, Renaud-Bray est le chef de file de la vente de produits culturels au Québec. Nos marques Renaud-Bray, DeSerres, Griffon et Arch…
Skills: Allocation Management, Replenishment, Sales Analysis, Inventory Management, Supplier Negotiation
Montreal, Quebec, Canada · On-site
Description de l'entreprise Exploitant plus de 90 magasins et trois centres de distribution, Renaud-Bray est le chef de file de la vente de produits culturels au Québec. Nos marques Renaud-Bray, DeSerres, Griffon et Arch…
Skills: Logistics Analysis, Supply Chain Management, Transport Operations, Advanced Excel, Power Query
Montreal, Quebec, Canada · On-site
Description de l'entreprise Exploitant plus de 90 magasins et trois centres de distribution, Renaud-Bray est le chef de file de la vente de produits culturels au Québec. Nos marques Renaud-Bray, DeSerres, Griffon et Arch…
Skills: Logistics analysis, Supply chain management, Transportation operations, Data analysis, Performance indicators
Montreal, Quebec, Canada · Hybrid
Veuillez noter que ce poste est pour une durée temporaire de 15 mois. Chez Lussier, on le vit vraiment! Ici, la priorité, c’est toi. Ce n’est pas seulement quelque chose qu’on dit, c&rsquo…
Skills: Business analysis, Occupational health and safety, Agile methodologies, Scrum, Kanban
Montreal, Quebec, Canada · Hybrid
Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find u…
Skills: Digital forensics, Incident response, Cybersecurity investigations, EDR/XDR platforms, SIEM solutions
Montreal, Quebec, Canada · On-site
$125k–$175k/yr
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly p…
Skills: Data analysis, SQL, Python, Pandas, AWS S3
Montreal, Quebec, Canada · Hybrid
Company Description For more than 40 years, LGI has been developing software solutions for the healthcare sector. Today, AI is at the core of how we build software and the next generation of our solutions, not as an end …
Skills: C, C++, C#, Delphi, Oracle
Montreal, Quebec, Canada · On-site
$100k–$135k/yr
Pour la version anglaise de cette description de poste, veuillez consulter le lien suivant / For the English version of this job description, please refer to the following link : Senior Product Manager (Billing) À propos…
Skills: Product Management, Billing, Payments, Subscription Management, SaaS
Montreal, Quebec, Canada · On-site
Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our …
Skills: Business process analysis, Process optimization, Workflow modeling, Systems implementation, Stakeholder management
Montreal, Quebec, Canada · On-site
$79k–$101k/yr
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Python, Java, Linux, Windows, Microsoft SQL Server
Montreal, Quebec, Canada · On-site
$79k–$101k/yr
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Python, Java, DevOps, Linux, Windows
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)Ottawa, Ontario, Canada · Hybrid
$87k–$109k/yr
Job Requisition ID: 12356 Position Status: Temporary Full Time Position Type: Hybrid Office Location: Ottawa (ON); Montreal (QC); Toronto (ON) Travel Requirement: Limited Language Designation: English Essential Language …
Skills: Business analysis, System support, Data analysis, Reporting, Quality control
Montreal, Quebec, Canada · Hybrid
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of business solutions, computer networ…
Skills: Systems administration, Infrastructure operations, Quality assurance, Business solutions, Computer networks
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The Quality Assurance Analyst will monitor and evaluate French-language customer interactions to ensure quality, accuracy, and compliance. They will identify performance trends, provide constructive feedback to agents, and collaborate on training and process improvement initiatives.
Candidates must possess strong bilingual communication skills in Canadian French and English, along with excellent listening comprehension for regional dialects. Previous experience in quality assurance or contact centre environments is preferred, alongside proficiency in analytical tools and documentation.
“Always our best food, made especially for you.” Pizza Pizza’s mission is to make each and every occasion with us an enjoyable and memorable experience for both our customers and our team members.
We are seeking a highly detail-oriented and analytical Bilingual Quality Assurance Analyst (French/English) to support quality monitoring and performance improvement initiatives within our remote contact centre operations across Canada.
This role will focus heavily on evaluating French-language customer interactions, identifying communication and comprehension challenges, assessing language quality, and helping develop recommendations that improve agent performance and customer experience.
The ideal candidate possesses strong Canadian French language skills, excellent judgment, and the ability to identify trends, recommend solutions, and contribute to ongoing quality and training initiatives. This individual will also help shape and evolve the role over time by bringing forward ideas, insights, and process improvements.
This is a fully remote position; candidates must reside in Canada.
Primary Responsibilities
Monitor and evaluate French-language customer interactions for quality, accuracy, professionalism, and compliance.
Identify language-related performance concerns, including comprehension issues, pronunciation, dialect challenges, or communication barriers.
Assess whether identified issues may be improved through coaching, training, reference materials, or other support initiatives.
Document monitoring findings clearly and accurately.
Identify trends, recurring concerns, and opportunities for improvement across teams.
Provide thoughtful, constructive feedback and recommendations to leadership and operational teams.
Participate in and eventually help lead French-language calibration sessions.
Evaluate French-language errors and recommend appropriate next steps.
Analyze quality results alongside performance metrics to identify broader operational insights.
Maintain organized records, tracking documents, and QA reporting materials.
Work independently while managing multiple priorities in a remote environment.
Collaborate with internal teams on quality improvement initiatives and special projects.
This is an excellent opportunity for someone who enjoys building processes, influencing performance, and contributing ideas that drive operational improvement.
Required Skills & Experience
Strong bilingual communication skills in Canadian French and English (written and verbal).
Excellent listening comprehension and understanding of spoken French, including regional accents and dialect variations.
Strong analytical and problem-solving skills.
Exceptional attention to detail and organizational skills.
Ability to work independently with minimal supervision.
Ability to provide constructive and professional feedback in a respectful and collaborative manner.
Strong written documentation skills.
Comfortable analyzing performance metrics and identifying trends.
Proficiency with spreadsheets, reporting tools, and documentation tracking.
Ability to exercise sound judgment and make practical recommendations.
Preferred Qualifications
Previous quality assurance or call monitoring experience in a contact centre environment.
Experience evaluating bilingual or French-language customer interactions.
Experience facilitating calibration sessions or coaching discussions.
Background in training, coaching, performance improvement, or quality programs.
Familiarity with Canadian French linguistic differences and regional language nuances.
Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of Disability.
To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to us at [email protected].
Delivering Quality to Western Canada since 1985.
The year was 1985. It was a magical time when hair defied gravity, neon spandex defied explanation, and pizza came in one of two choices: tasty or cheap, but that would soon change. In September, we swung our door open for the first time and introduced Albertans to our dream of delivering great value on top-notch food. Like Cabbage Patch Kids, our unique melange of palate pleasing pizzas at pocketbook-protecting prices caught on fast. Almost over night – give or take 24 months – 17 new Pizza 73 outlets popped up in Edmonton and Calgary. Today there are over 85 Pizza 73 stores across Western Canada with more opening soon. Each delivering on our promise to serve up a “Better meal. Better deal.” every time. Our menu has grown too. When we started out, we offered a limited number of pizzas. Now we cook up 25 varieties of specialty pizzas, offer over 20 different toppings, four styles of crust (Traditional, Super Pan, Sesame Seed and Gluten Free), and seven types of sauce (Traditional, BBQ, Donair, Sriracha Honey Garlic, Pesto, Buffalo and Creamy Garlic) for you to create your own pizza, and prepare eight flavours of wings. We even whip up an assortment of fresh side dishes such as boneless wings, wedgies, dipping sauces and salads daily. Headquartered at a brand new 40,000 square foot state-of-the-art Head Office & Distribution Centre on 164th Street in northwest Edmonton , Pizza 73 continues to be a leader in technology, personnel and food products. We were the first Alberta pizza company with a Central Call Centre, which means that in every region we feed, one telephone number connects you to our operators, who then pass your order on to your neighbourhood Pizza 73. That’s why our meals make it to your door so fast, hot, and delicious.
Offices: Edmonton, Alberta, CA · Calgary, Alberta, CA
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