Makati, Metro Manila, Philippines · Remote OK
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · Remote Solely
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Makati, Metro Manila, Philippines · Remote OK
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · Hybrid
Financial Planning & Analysis Associate Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united t…
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · On-site
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Makati, Metro Manila, Philippines · Hybrid
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Makati, Metro Manila, Philippines • Remote OK
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The specialist will analyze, monitor, and optimize enterprise knowledge management platforms during and after content migration initiatives. They are responsible for tracking content health, reporting performance metrics, and providing actionable insights to improve customer experience.
Requires 3-5 years of experience in enterprise content or knowledge management and a degree in a related field such as Information Management or Business. Proficiency with KMS Lighthouse or similar CMS platforms and strong analytical reporting skills are essential.
Job Title:
Platform Specialist – Content Migration and Performance InsightsJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.About Concentrix
At Concentrix, we are not just a global leader in technology and services; we are the driving force behind transformative solutions that empower the best brands in the world. We believe content is connective tissue of design, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. Having proudly made our mark on the Fortune 500 list, we focus on enhancing client experiences through a unique blend of human-centered design, tech-powered solutions, and intelligence-driven strategies.
Job Profile Summary
We are looking for a versatile and experienced KMS Lighthouse Platform Specialist who can successfully analyze, monitor, report and optimize enterprise knowledge management and content management platforms during and after content migration initiatives.
Our ideal candidate combines expertise in enterprise CMS and knowledge management platforms with strong analytical capabilities, project coordination skills and a consultative approach to content performance improvement. Familiarity with the telecom industry is a bonus. This individual works cross-functionally with Content Strategists, Content Authors, Migration Specialists, Quality Assurance teams, Project Managers, Client Stakeholders and Platform Administrators to support successful content transformation programs.
You are the primary owner of platform insights, reporting, performance analytics, and operational monitoring, ensuring content effectiveness, delivery excellence, and stakeholder visibility across large-scale enterprise content ecosystems.
Responsibilities:
Monitor KMS Lighthouse dashboards and similar knowledge management tools to assess content health and usage trends.
Analyze article consumption metrics, search behavior, customer feedback, engagement patterns and content performance indicators.
Track and report on content effectiveness, search success rates, feedback trends and overall platform utilization.
Develop actionable recommendations to improve content quality, findability and customer experience.
Support enterprise-level content migration initiatives across CMS and Knowledge Management platforms.
Validate migrated content performance and identify post-migration optimization opportunities.
Produce weekly, monthly and periodic operational reports for internal leadership and client stakeholders.
Translate platform data into meaningful business insights and recommendations.
Monitor operational performance against established service level agreements (SLAs) and project delivery timelines.
Track content migration milestones, reporting requirements, and performance commitments.
Identify recurring content feedback themes and unresolved customer pain points.
Support data-driven recommendations for content enhancement, restructuring and optimization.
Provide analytical inputs for content prioritization, roadmap planning and future content investments.
Required skills:
3-5 years of experience supporting enterprise content management, knowledge management or content migration programs.
Degree in Information Management, Communications, Business, Information Systems, Technical Communication or related field.
Experience working with KMS Lighthouse or similar knowledge management platforms.
Experience with enterprise CMS platforms and large-scale content repositories.
Strong analytical and reporting skills with the ability to transform data into actionable business insights.
Experience monitoring KPIs, performance metrics, and operational dashboards.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent written, verbal, and stakeholder communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Excellent time management and organizational skills.
Team player with excellent communication and interpersonal skills.
Reliable home internet service.
Location:
PHL NCR Makati Work-at-HomeLanguage Requirements:
Time Type:
Full timeWe’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.
Offices: 39899 Balentine Dr., Ste 235, Newark, California 94560, US
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