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Full-time
associate degree, bachelor degree
Remote work, Office setup reimbursement, Competitive salary, Paid holidays, Sick time, Health insurance
Posted 9d ago
~40 hrs/week
Remote in London, England, United Kingdom
Responsibilities
The Associate Customer Success Engineer will serve as a technical expert to drive customer adoption and maximize the return on investment for the Cyera platform. They will manage ongoing client engagements, troubleshoot technical issues, and advocate for customer needs to influence product development.
Requirements
Candidates must have an associate degree or equivalent experience, with a bachelor's degree in Computer Science preferred. Proficiency in SQL, scripting languages like Python, and familiarity with APIs are required, along with strong project management and interpersonal skills.
Full job description
WHO WE ARE
Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.
THE OPPORTUNITY
We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.
RESPONSIBILITIES:
As an Associate Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:
Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
Driving customer adoption through effective onboarding and training processes.
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
Collaborating with customers to develop joint success plans.
Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
Requirements
REQUIRED QUALIFICATIONS:
Associate’s degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
Proficiency in SQL and scripting languages (e.g., Python or equivalent)
Familiarity with APIs and web services
A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.
Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
A clear and concise verbal and written communicator, capable of conveying complex information effectively.
Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.
COMPENSATION INFORMATION:
The range represents total compensation, and may include company bonus, incentive for sales roles, equity or benefits, as applicable.
This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
Ability to work remotely, with office setup reimbursement
Competitive salary
Paid holidays and sick time
Health, vision, and dental insurance
Related keywords
Data securityCloud eraCybersecurityCustomer successSaaSSQLPythonAPIWeb servicesProject managementOnboardingConsultative approachCustomer retentionTechnical supportQuarterly business reviewsData protection
Cyera is the industry-leading AI Security Platform. As AI transforms how data is created, accessed, and used, Cyera's mission is to enable global enterprises to adopt AI at scale by securing the data that fuels it. The platform provides organizations with precise visibility, and intelligent controls to secure data everywhere - at rest, in motion, and in use, whether used by humans or agents.
Valued at $9 billion and backed by more than $1.7 billion in funding from top-tier investors including Accel, Blackstone, Cyberstarts, Georgian, Lightspeed, and Sequoia, Cyera is trusted by a growing number of Fortune 1000 companies adopting AI across their enterprise at scale.
Offices: 1375 Broadway, 11th Floor, New York, NY 10018, US · 13 Haarbaa Street, Tel Aviv, IL · 12645 Olive Blvd, Creve Coeur, Missouri 63141, US · 1 Sussex St, Sydney, New South Wales 2000, AU · 1 Fore Street Avenue, London, England EC2Y 5, GB
Data Security PlatformData Security Posture ManagementDiscovery and ClassificationData Detection and ResponseData Access GovernanceSaaS SecurityAI Securityand Enterprise AI SecurityData GovernanceCompliance
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