Be a part of something BIG! The Senior Support Engineer (OSS/BSS) is responsible to own the end-to-end health, reliability, and support of the BSS/OSS platform that underpins our digital telco stack as well as the Web/Ap…
Skills: BSS, OSS, Azure Cloud Services, API Troubleshooting, Microservices
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Research, Analytical Abilities, Microsoft Excel, Problem Solving, Communication
FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'bett…
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Research, Analytical abilities, Excel, Problem-solving, Communication
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-…
T&T Manager - Cyber Strategy & Transformation - MY DRSC
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Senior+
Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, a…
Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, a…
Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, a…
Skills: Revenue Management, Financial Reporting, Data Analysis, MS Excel, Salesforce
Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, a…
Be a part of something BIG! Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driv…
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Why join us? As part of the Global Markets Operations strategic model, HSBC have created a “Centre of Excellence” (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports m…
Internship for Information System & Business Management at Downstream Innovation, Technology & Digital, Menara Berkembar PETRONAS KL
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Entry level$350M raised
1. Support innovation programme delivery, including work process design, governance documents and engagement initiatives, as well as providing programme management support through documentation of meeting outcomes, track…
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Position Summary The Indirect Procurement Manager leads end-to-end indirect procurement and capital expenditure activities for Malaysia, driving Procurement Management Transformation (PMT) initiatives, sourcing, supplier…
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Internship for Group Legal, PETRONAS, Menara Berkembar PETRONAS, KL
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Entry level$350M raised
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Internship for Talent Development, PETRONAS, Menara Berkembar PETRONAS, KL
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Entry level$350M raised
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Marriott International Hotels, Inc.
Revenue Manager
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
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Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Sof…
Skills: SQL, Python, Data visualization, Data analysis, Reporting
Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Sof…
Skills: Machine learning, Credit risk, Data science, Statistical analysis, Model deployment
Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Sof…
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Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
Own the end-to-end health and reliability of the BSS/OSS platform and dependent Web/App components. Lead incident response, perform root cause analysis, and drive stability engineering across DEV, UAT, and PROD environments.
Requirements
Requires 5-8+ years of experience in platform support or SRE within the telecom sector and a degree in Information Technology. Must possess strong expertise in BSS/OSS domains and proficiency in SQL and API-first architectures.
Full job description
Be a part of something BIG!
The Senior Support Engineer (OSS/BSS) is responsible to own the end-to-end health, reliability, and support of the BSS/OSS platform that underpins our digital telco stack as well as the Web/App components dependent on the platform. He/ She will troubleshoot cross domain issues spanning BSS/OSS, Azure cloud services, APIs/microservices, real‑time charging/IN, and dependent front end apps (web & mobile).
Make an Impact by:
Drive incident response, root‑cause analysis, stability engineering, release readiness, and continuous improvement across environments (DEV/UAT/PROD).
Willing to support extended operational shift coverage aligned with L2/L3 platform operations, incident response, and on-call support needs.
Involved in Platform Operations & Incident Management
Serve as L2/L3 SME for BSS/OSS—triage, diagnose, and resolve incidents across BSS (CRM, Order Management, Billing, Mediation, Charging) and OSS (Provisioning, Activation, Inventory, Network exposure) domains, as well as the Web/App components dependent on the BSS/OSS.
Lead P1/P2 incident bridges, coordinate with vendors and cross functional teams in SG & India, execute workarounds, and restore service within defined SLAs.
Perform root cause analysis (RCA), document post incident reviews (PIR), and implement corrective & preventive actions (CAPA).
Proactively identify and prevent incidents through trend analysis, targeted actions, and clear communication. Analyze and document accurate information to support effective Change, Incident, Problem, Risk, and Security Management.
Skills for Success:
A Degree or diploma in Information Technology field or equivalent
5–8+ years in platform/application support, jobs monitoring/optimisation, incident/RCA management or site reliability engineering within telecom or adjacent high throughput domains.
Experience in Whale Cloud technology is an added advantage
Strong OSS domain expertise, including: Provisioning & Activation, Inventory Management, Service Fulfilment & Service Assurance
Proven troubleshooting and problem‑solving capabilities in API‑first and microservices‑based architectures, with hands‑on experience in: HTTP/ REST APIs, JSON payloads, OAuth/ OpenID Connect, API rate limiting, idempotency, and resiliency patterns
Proficient in SQL (e.g., PostgreSQL, SQL Server) with strong ability to analyze and troubleshoot data issues; working knowledge of database performance and data integrity concepts.
Hands-on experience with operational and observability tools, including: ServiceNow (incident, problem, change management workflows), ELK stack (logging, monitoring, root-cause analysis)
Experience in DR, capacity planning, and risk mitigation, including: High availability and disaster recovery strategies, Capacity forecasting, Operational risk identification and mitigation planning
Singtel Group is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, digital services and digital infrastructure including regional data centre arm Nxera and regional IT services arm NCS. The Group has presence in Asia, Australia and Africa and reaches over 820 million mobile customers in 20 countries.
Singtel is dedicated to continuous innovation, harnessing next-generation technologies to create new and exciting customer experiences as we shape a more sustainable, digital future.
Offices: 10 Eunos Road 8, Singapore Post Centre #07-31, Singapore, 408600, SG
How many Data & Analytics jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 1,439 open data & analytics positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Kuala Lumpur, Malaysia?
Companies currently hiring include PETRONAS, AIA, Prudential plc, Accenture, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Kuala Lumpur, Malaysia?
Yes — 391 of the 1439 open data & analytics positions offer remote or hybrid work (39 remote, 352 hybrid).
How do I apply for Data & Analytics jobs in Kuala Lumpur, Malaysia?
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