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Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales and services teams, which are delivering approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function, industry and market sector around the world. 

About the Role:

As a Marketing Specialist within the Global Marketing team, you will play a key role in designing and executing digital and in-person marketing programs that showcase Gartner’s value to prospective clients. You will join the Invitational Strategy & Tech Team, responsible for creating impactful marketing experiences that convert prospects into clients through high-touch live events and innovative programs. Reporting to the Manager of Marketing, you will identify technology needs, support marketing automation, and partner with cross-functional teams to ensure successful execution and continuous process improvement.

What You Will Do:

Marketing Technology

• Support the end-to-end rollout and ongoing adoption of marketing strategies and workflows to achieve sales and marketing objectives.
• Oversee, implement, and integrate tools such as CRM (e.g., Salesforce) related to Marketing programs.
• Maintain work process flows by coordinating information and requirements with related operational departments and contributing to business improvement initiatives.
• Collaborate closely with Sales Technology, Global Sales Operations, and IT to communicate user feedback and help prioritize enhancements that address critical business needs.

Operational Excellence

• Serve as a liaison between Experiential Marketing, Sales Operations, Conferences, and IT to identify, define, and prioritize system enhancements that improve operational efficiency.
• Assist in creating and maintaining business requirements, project plans, and process documentation to ensure clear communication and alignment across stakeholders.
• Integrate ongoing end-user feedback into enhancement roadmaps to ensure solutions remain relevant and impactful.

Reporting and Tracking

• Track key performance indicators (KPIs), analyse data, and provide actionable insights to leadership.
• Conduct data analysis to evaluate process performance, adoption rates, and business impact, delivering recommendations for broader rollout or process improvement.
• Provide timely, data-driven updates to leadership and stakeholders to support informed decision-making and continuous optimization of team initiatives.
• Gather feedback from sales and operations to refine processes and improve effectiveness.
• Conduct quantitative data analysis using tools such as Excel and Salesforce to uncover trends and insights.

Collaboration and Stakeholder Management

• Work cross-functionally with Marketing, IT, Sales, and Conferences to translate operational insights into actionable narratives and tools for the sales and services teams.
• Participate in business improvement teams and maintain work process flows by coordinating information and requirements with related operational departments.

What You Will Need:

• Bachelor’s degree required; MBA or equivalent preferred.
• 1–3 years of experience in project management, sales operations, or CRM support (Salesforce experience preferred).
• Strong organizational and communication skills.
• Analytical mindset with proficiency in Excel and basic data analysis.
• Ability to work collaboratively in a cross-functional team environment.
• Eagerness to learn, adapt, and contribute to process improvements.

What You Will Get:

• Competitive salary, generous paid time off, charity match program, group medical insurance, parental leave, Employee Assistance Program (EAP), and more.
• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

#GSSO #LI-AS14

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:110631

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