Customer Service & Support Jobs in Wilmington, NC (Now Hiring) — 911 open — Page 45

Description

POSITION SUMMARY:  

 Under the direction of the Director of Soccer and consistent with the YMCA mission, the Soccer Program Worker supports the day-to-day operations of YMCA soccer programs by providing a safe, positive, and engaging experience for youth and adult participants. Responsibilities include coaching, officiating, field maintenance, participant supervision, event support, facility operations, transportation, administrative duties, and program support. Additional responsibilities and qualifications apply to Soccer Site Leads, Program Coordinators, Offsite Program/Event Coordinators, and Certified Soccer Referees. 

ESSENTIAL FUNCTIONS: 

Program Operations & Participant Engagement

• Support the daily operation of YMCA soccer programs serving youth ages 2–17 and adult participants. 
• Foster a safe, welcoming, and positive environment that promotes YMCA values and youth development. 
• Monitor program activities to ensure participant safety and quality program delivery. 

Coaching & Player Development

• Plan and conduct soccer practices in accordance with YMCA and program guidelines. 
• Provide age-appropriate instruction that keeps participants active, engaged, and having fun. 
• Promote sportsmanship, skill development, teamwork, and character growth. 

Game Officiating

• Officiate soccer matches as assigned, including U8 and younger games and Assistant Referee assignments for U12 and older divisions. 
• Enforce rules fairly and consistently while maintaining a positive experience for players, coaches, and spectators. 
• Certified referees may officiate assigned USSF-sanctioned matches in accordance with certification requirements.

Field & Facility Operations

• Prepare, maintain, and monitor fields and facilities for practices, games, and special events. 
• Perform field maintenance duties including raking, painting lines, filling low spots, and mowing fields when qualified and authorized. 
• Set up, tear down, collect, store, and secure equipment and facilities before and after program activities. 

Customer Service & Event Support

• Provide excellent customer service to participants, families, volunteers, coaches, and community members. 
• Support concession operations, including sales, inventory management, cleaning, and closing procedures. 
• Assist with community outreach activities, fundraisers, school functions, clinics, promotional events, and other off-site programming opportunities. 

Administrative Support

• Perform routine administrative tasks including answering phones, data entry, recordkeeping, and other light office duties. 
• Maintain accurate program information and assist with operational documentation as assigned. 

Transportation

• Safely transport participants and equipment using YMCA vehicles when authorized and assigned. 
• Operate the YMCA Little Bus only when meeting age, licensing, and YMCA driver qualification requirements.

OUR CULTURE:  Our mission and core values are brought to life by our culture. At the Y, we strive to live our purpose of strengthening communities with intention and purpose every day. We welcome all: we are open to everyone. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We nurture: we support you on your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you. 

YMCA PART-TIME BENEFITS OVERVIEW:  At the YMCA, we invest in our people so they can better serve our communities. Our part-time employees enjoy a supportive, inclusive work environment with valuable benefits that reflect our mission and core values. 

• Complimentary YMCA Membership 
• Flexible Scheduling
• Professional Development
• Retirement Benefits
• Employee Resource Groups 

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruit volunteers and build effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of diverse backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing other

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces innovative approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans of work, and actively participates in meetings. Follows budgeting policies and procedures and reports for all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seek opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies. 

Requirements

QUALIFICATIONS:

• Ability to work effectively with children, adults, parents, volunteers, and staff while demonstrating strong communication, customer service, and interpersonal skills. 
• Ability to work independently, exercise sound judgment, maintain professionalism, and enforce YMCA policies, procedures, and safety standards. 
• Previous experience in sports, recreation, coaching, officiating, or related activities preferred. 
• Ability to perform the physical requirements of the position and complete basic administrative duties, including data entry and recordkeeping. 

REQUIREMENTS:

• Must be at least 16 years of age and currently attending school or be a high school graduate. Employees ages 14–15 must successfully complete the YMCA Young Referee/Coach Program. 
• Must be available to work assigned program hours, including evenings, weekends, and special events, and have dependable transportation. 
• Must obtain and maintain First Aid, Adult CPR, and Infant/Child CPR certifications within 60 days of hire and complete all required YMCA trainings. 
• Employees assigned to referee duties must maintain a current USSF Referee Certification with an active Grade 8 license or higher. 
• Employees assigned to drive YMCA vehicles must be at least 21 years of age, possess a valid driver's license, and meet YMCA driver qualification requirements.

YMCA SAFETY REQUIREMENTS:
CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.

Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.

Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.

Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.

Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.

Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable. 

Reasonable Accommodation Statement: The YMCA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require accommodation to complete the application process or to perform essential job functions, please contact Human Resources.  

JOB TITLE: SPORTS WORKER

LOCATION: Wilmington

POSITION TYPE: Part Time

FLSA: Non-Exempt 

PAY RATE:  $12.44 - $15.55/hour

REVISION DATE: 06/08/2026

Equal Opportunity Employer: The YMCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.