Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services
Bethlehem, Pennsylvania, United States · On-site
Mid level
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! The Account Manager of Client Services cultivates and maintains an o…
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
Location: 220 Highland Pk. Blvd. Wilkes Barre, PA 18702 Availability Requirement for this role: Morning, afternoon (includes weekends).Shifts start as early as 4am Age Requirement: Must be 18 years or older Time Type: Pa…
Wilkes-Barre, Pennsylvania, United States · On-site
$17/hr
Entry level
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary In a collaborative manner, the Medical Assistant will p…
Skills: Patient care management, Vital signs monitoring, Point of care testing, Medical office management, Time management
Wilkes-Barre, Pennsylvania, United States · On-site
$15/hr–$17/hr
Entry level
DIVE IN TO A NEW CAREER WITH LESLIE'S: Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professi…
Skills: Retail operations, Customer service, Team leadership, Sales management, Merchandising
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Sales, Inventory management, Communication
PEP BOYS-MANNY MOE & JACK
Service Manager Trainee
Wilkes-Barre, Pennsylvania, United States · On-site
$24/hr–$36/hr
Mid level
Position Summary A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected sales and customer Ser…
Skills: People management, Leadership, Customer service, Sales management, Facility maintenance
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values …
Skills: Sales, Customer Service, Order Processing, Inventory Management, Communication
Wilkes-Barre, Pennsylvania, United States · On-site
Mid level$6.9B raised
Requisition ID: 940095 Store #: 003698 Sunglass Hut Position:Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to gro…
Skills: Store management, Team leadership, Coaching, Mentoring, Sales management
Lowe's Companies, Inc.
Full Time - Receiver/Stocker - Overnight
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$22B raised
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$3.5B raised
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Wilkes-Barre, Pennsylvania, United States · On-site
Mid level
Job Description Time to step up your career! This is your moment to shine and lead the way for others too. We’re hiring full-time Food Service Supervisors to join our passionate Food Services Team. Alongside a manager wh…
Skills: Food safety, Staff supervision, Inventory management, Sanitation, Menu planning
Nursing Assistant - Evenings/Nights - Advanced Acute Care Teaching Telemetry Unit - No CNA Required
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$949K raised
Location: Geisinger Wyoming Valley (GWV) Shift: Nights (United States of America) Scheduled Weekly Hours: 36 Worker Type: Regular Exemption Status: No Job Summary: Who we are looking for The ideal candidate for this posi…
Skills: Patient care, Clerical duties, Communication, Teamwork, Point of care testing
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE Starting at $13.50/hr Job Duties Patrols cas…
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$22B raised
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Wilkes-Barre, Pennsylvania, United States · On-site
Mid level
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE Job Duties Prepares alcoholic and non-alcoho…
Skills: Beverage Preparation, Mixology, Guest Service, Customer Interaction, Bar Operations
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
WHO WE ARE Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and t…
Skills: Team leadership, Inventory management, Customer service, Cash handling, Delegation
Wilkes-Barre, Pennsylvania, United States · On-site
$20/hr–$25/hr
Mid level
Property Maintenance Technician - Wilkes-Barre area The Property Maintenance Technician performs work involved in the upkeep of rental property or apartment and its surroundings. A Property Maintenance Technician will be…
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$2.5B raised
Location: King's College-Market Place We are hiring immediately for full time and part time FOOD SERVICE WORKER positions. Address: 133 North River Street, Wilkes Barre, PA 18711. Note: online applications accepted only.…
Skills: Food preparation, Sanitation, Safety compliance, Customer service, Inventory control
Kokolas Management Company
Food Production
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
Build a strong Foundation both professionally and personally with a career at KFC! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest …
Skills: Customer service, Food preparation, Cash handling, Communication skills, Leadership
Raymour & Flanigan Furniture and Mattresses
Customer Service Representative
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$16M raised
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think o…
The Account Manager cultivates strategic relationships with clients to ensure satisfaction, retention, and pharmacy service optimization. They are responsible for managing client contracts, resolving issues, and facilitating business reviews to drive organizational growth.
Requirements
Candidates must have a bachelor's degree or equivalent experience along with three to five years in client management or customer service, preferably within a healthcare setting. Proficiency in Microsoft Office and strong problem-solving skills are essential for managing multiple priorities.
Full job description
Our Company
PharMerica
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position entails 75% travel throughout the Pennsylvania market. Ideal location to reside is a commutable distance to King of Prussia - Wilkes-Barre
Schedule: Monday - Friday, hours depend on business needs
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Annual Incentive Bonus: 15%
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
Accountable for all aspects of client relationships; primary go-to person for your client base
Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
Leads client contract renewal process in collaboration with other key PharMerica stakeholders
Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
Represents PharMerica at corporate/networking/client events and conferences
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualifications
Bachelor's degree or equivalent experience
Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
Ability to communicate to all levels of management
Excellent time-management and basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Ability to collaborate cross-functionally
Experience working within a collaborative team
Experience in a project management and client-facing customer service role
Strong background with the ability to manage multiple priorities and deadlines at once
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
Related keywords
Account ManagerClient ServicesSkilled NursingLong-Term Care PharmacyPharMericaClient RetentionPharmacy ServicesCRMQBRPSOPHealthcareContract ManagementBusiness ReviewComplianceReportingImplementation
Comprehensive pharmacy management for long-term care settings.
Providing value beyond medication.
Industry
Pharmaceutical Manufacturing
Company size
5,001-10,000 employees
Headquarters
Louisville, Kentucky
LinkedIn followers
36,450
Headquartered in Louisville, Kentucky, PharMerica is one of the largest institutional pharmacy companies in the U.S. With more than 180 long-term care pharmacies in almost every state, we offer a national scope with a local approach, as well as unmatched clinical quality and customer care.
With approximately 6,000 dedicated employees, PharMerica is proud to be home to some of the industry’s best and brightest clinicians and innovators. Check out our current openings, ranging from long-term care pharmacy roles to corporate and other non-clinical opportunities. To support your quality of life, we offer educational opportunities, remote work, and a comprehensive benefits package.
Offices: 805 N Whittington Pkwy, Louisville, Kentucky 40222, US
Behavioral Health Pharmacy ServicesSenior Living Pharmacy ServicesI/DD Pharmacy ServicesLong-Term Care Pharmacy ServicesHospice Pharmacy ServicesSkilled Nursing Pharmacy Servicesand Pharmacy ServicesHospitalHealth CareElder Care
How many Customer Service & Support jobs are open in Wilkes-Barre, PA right now?
There are currently 292 open customer service & support positions in Wilkes-Barre, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wilkes-Barre, PA?
Companies currently hiring include Geisinger, Mohegan Sun, MileOne Autogroup, Lowe's Companies, Inc., JCPenney, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wilkes-Barre, PA?
Yes — 15 of the 292 open customer service & support positions offer remote or hybrid work (3 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Wilkes-Barre, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.