Global Service Offer Manager – DX Thermal & Thermal Controls Products Location: Westerville, OH Department: DX Thermal / Thermal Management About the Role The Global Service Offer Manager for DX Thermal & Thermal Control…
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Full-time
bachelor degree
Posted 6d ago
~40 hrs/week
Responsibilities
The Global Service Offer Manager defines and manages the lifecycle of service offerings for DX Thermal and Thermal Controls products. This role involves cross-functional collaboration to ensure service readiness, resolve field issues, and provide technical expertise for global product launches.
Requirements
Candidates must possess a bachelor's degree in engineering or over 10 years of relevant technical field support experience. Proficiency in HVAC and mission-critical data center equipment, along with strong project management and communication skills, is required.
Full job description
Global Service Offer Manager – DX Thermal & Thermal Controls Products
Location: Westerville, OH
Department: DX Thermal / Thermal Management
About the Role
The Global Service Offer Manager for DX Thermal & Thermal Controls Products is responsible for defining, developing, and managing the lifecycle of service offerings that support our DX Thermal & Thermal Controls portfolios. In this role, you will work cross‑functionally with Product Management, Engineering, Quality, Regional Service, and Training teams to ensure our service offerings deliver exceptional value, reliability, and customer experience across global markets.
Responsibilities:
Lead service deliverables through the NPDI process to ensure readiness for product launch.
Define, price, and release service offerings in collaboration with regional service offering teams, ensuring all scopes of work are complete.
Ensure service offerings are correctly integrated into product configurators at release.
Gather voice‑of‑customer feedback during design reviews and ensure service requirements are reflected in final product designs.
Provide recommended spare‑parts lists and stocking guidance to regional service teams.
Maintain accurate, region‑specific customer‑facing documentation and collateral.
Monitor field Service issues post‑launch and support issue identification, containment, and resolution.
Support initial startups to validate installation, setup, and operation of new products.
Partner with Sustaining Engineering on design updates related to component changes or field issues.
Support End‑of‑Sales and End‑of‑Life planning to ensure ongoing serviceability for the installed base.
Deliver service‑offering presentations for NPDI phase‑gate reviews and support product launch activities.
Regional Technical Service escalation point. If the Regional Technical Service team cannot resolve a field issue it will be escalated to our Line of Business. These issues could also come directly to the Line of Business directly for resolution. You’ll work with product management and the Design/Sustaining engineering teams to resolve the issue.
Field Service presence from the Line of Business. Like the above bullet point that requires Line of Business involvement at times mainly for technical reasons we will represent the Line of Business to help resolve field issues at a customer’s site.
Design decision point of reference. On occasion your input will be requested to provide feedback on design decisions or selected components based on your experience/knowledge of Mission Critical cooling equipment.
Subject Matter expert when reviewing Prototype Designs and Prototype testing. Review of initial design choices prior to Service and VOC feedback. Provide feedback on the design, question design choices and serviceability. Review testing set-up and methods of test. This would require travel to the Thermal design / testing facilities (US/Mexico/China/Italy/Slovakia/India).
Product Subject Matter Expert when other Line of Businesses are selecting our equipment as an overall solution. Will collaborate with the other LOBs with support of Design, Installation, Set-up and Start-up of our equipment as well as system level testing to validate the solution level design.
Requirements:
Bachelor’s degree in engineering or 10+ years of technical/service/field support experience.
Experience with HVAC and mission‑critical data center equipment Design, Installation, Maintenance, and Operation.
Strong collaboration skills with the ability to build effective cross‑functional relationships.
Clear understanding of Thermal System controls and Protocols.
Ability to translate customer insights into actionable service requirements.
Demonstrated skills in problem‑solving, data analysis, and project management.
Excellent written and verbal communication skills.
Minimum 25% travel supporting prototype Design reviews/ Testing & Customer site visits. Collaboration with other LOB’s utilizing our equipment for a multiple LOB solution.
Customer‑focused mindset with the ability to balance strategic and tactical priorities.
Ability to work confidently with all organizational levels, including executives.
Curiosity about emerging technologies and market trends regarding service offering of Mission critical Cooling products.
Proficiency in Microsoft Office, Smartsheet, and related business tools.
#LI-RB1
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Columbus, OH
LinkedIn followers
662,995
Total funding
$5.8B
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.
The world depends on data we power and cool™
Offices: 505 N. Cleveland Ave., Westerville, Columbus, OH 43082, US · 29/F Orient Square Bldg, F. Ortigas Jr. Road, Pasig City 1600, PH · Fraser Road, London, England, GB · 1300 Concord Terrace, Suite 400, Sunrise,, FL 33323, US · Bologna, Italy 40023, IT
Thermal ManagementIT ManagementPower ManagementUnified InfrastructureSoftwareServices and ConsultingData CentersCommunication Networksand Commercial and Industrial EnvironmentsEnergy Management
How many Customer Service & Support jobs are open in Westerville, OH right now?
There are currently 279 open customer service & support positions in Westerville, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Westerville, OH?
Companies currently hiring include Vertiv, Meijer, CVS Health, Central Ohio Primary Care, Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Westerville, OH?
Yes — 15 of the 279 open customer service & support positions offer remote or hybrid work (6 remote, 9 hybrid).
How do I apply for Customer Service & Support jobs in Westerville, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.