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$48k–$73k/yr
Full-time
associate degree
Health benefits, 401(k) retirement savings program with company match, Paid time off
Posted 57d ago
~40 hrs/week
Responsibilities
The role involves processing customer orders, providing status updates, and coordinating warranty claims and material returns. The representative works closely with the global commercial team and channel partners to ensure superior customer service.
Requirements
Requires 2-4 years of customer service experience in a technical sales or manufacturing environment and post-secondary education. Proficiency in Microsoft Office and familiarity with ERP systems like JDE are strongly desired.
Full job description
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
POSITION: Customer Service Representative
DEPARTMENT: Value Stream
LOCATION: Waterloo, ON
Position Summary
Customer Service Representatives (CSR’s) are key roles in our Value Stream. This role will correspond with our global commercial team and Channel Partners. Processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns. CSR’s work closely with all teams in the value stream to provide superior service to our customers.
Essential Functions
Ensuring customer PO’s meet compliance standards
Order entry and maintenance per standard operating procedures
Coordinating with value stream team to execute on customer orders
Keeping customers informed of any changes with their orders
Provide Order acknowledgments and other required documentation to customers
Addressing warranty claims, coordinating Return Materials Authorizations (RMA’s) and Order Change Notices (OCN’s)
Knowledge, Skills, and Abilities
EDUCATION
Related post-secondary education or equivalent experience is required.
A technical post-secondary or equivalent degree is preferred.
EXPERIENCE
2-4 years of related experience with a proven customer service track record in technical sales environment
Prior experience in a manufacturing environment is desired.
COMPETENCIES
A Customer Obsession Mindset and passion for technical sales is required.
Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required.
Excellent attention to detail
Ability to multi-task and or pivot where required
Excellent verbal and written communication and organizational skills are required.
Proficiency in Microsoft Office applications is required.
Familiarity with ERP Systems strongly desired. JDE experience preferred.
Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.
Physical Environment and Environmental Factors
Regularly works in an office setting.
Frequently required to stand, sit, talk, and hear
Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs
Quadro Engineering Corp. is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $48,400.00 - $72,600.00, depending on experience. This position may be eligible for performance based bonus plan.
Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.Artificial intelligence is not used to screen, assess or select applicants.
With about 9,000 employees across the globe, IDEX (NYSE: IEX) designs and manufactures products that are vital to the advances of modern life and help IDEX live its purpose – Trusted Solutions, Improving Lives. From satellite communications to water systems, from medical diagnostic components to emergency rescue tools and more, we collaborate with customers in the most critical industries to develop solutions that make the world better today and into the future. Founded in 1988, IDEX now includes more than 50 dynamic businesses around the world and manufacturing operations in more than 20 countries.
Offices: 3100 Sanders Rd, Suite 301, Northbrook, Illinois 60062, US
Our largest served markets include industrial infrastructure applicationshealth and science technologiesindustrial and municipal fire and rescuefluid and metering technologiesand scientific fluidicsInformation TechnologyHealth CareConsultingFitnessInformation Services
How many Customer Service & Support jobs are open in Waterloo, Canada right now?
There are currently 313 open customer service & support positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Waterloo, Canada?
Companies currently hiring include OpenText, Manulife, WatSPEED at the University of Waterloo, Chartwell Retirement Residences, Equitable, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Waterloo, Canada?
Yes — 80 of the 313 open customer service & support positions offer remote or hybrid work (6 remote, 74 hybrid).
How do I apply for Customer Service & Support jobs in Waterloo, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.