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ZWILLING J.A. Henckels Canada Ltd.
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Vaughan, Ontario, Canada · On-site
Mid level
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$18/hr–$20/hr
Full-time
Purchase Discount Program, Flexible And Varied Schedules, Competitive Pay, Online Learning Through Academy
Posted 37d ago
Apply by Jul 25
~40 hrs/week
Responsibilities
Responsible for organizing and delivering full-service retail postal services while maximizing department revenue and customer satisfaction. Leads post office staff, manages hiring and training, and ensures compliance with store standards and loss prevention procedures.
Requirements
Requires experience in retail and cash handling with strong interpersonal and communication skills. Candidates must demonstrate independent decision-making abilities and a commitment to providing exceptional customer service.
Full job description
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Why this role is important?
SUMMARY:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.
DUTIES & RESPONSIBILITIES:
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Interviews and recommends final candidates for hiring
Ensures Post Office cashiers complies with all Store Standards
Trains employees in job functions and provides on-going coaching and instructions
Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
CUSTOMER SERVICE:
Ensures exceptional customer service is provided beyond expectation
Ensures employees present proper image to the public in accordance with Uniform Policy
LOSS PREVENTION:
Ensures all loss prevention systems and procedures are performed according to Standards
Ensures procedures regarding parcel checks are adhered to
QUALIFICATIONS:
Planning, Judgement and Decision Making
Independent thinking and decision making when dealing with issues related to customer’s requests
Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
This position requires the ability to act upon tasks and goals outlined by management
EXPERIENCE:
Experience with retail and cash handling
Superior interpersonal skills
Efficient time management ability
Strong verbal and written communication skills
Effective organization and planning skills
Commitment to providing exceptional customer service
WORKING CONDITIONS:
Ability to work flexible shifts which may include nights and weekends
J2WRTL
J2WFSM
Why work in a Shoppers Drug Mart store?
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.
Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Hiring Range / Échelle salariale à l’embauche :$18.20 - $20.55 / 18,20$ - 20,55$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
#EN
#FS #SDMR #ON
Related keywords
Retail Postal ServicesCourier ItemsMoney TransfersLoss PreventionCustomer SatisfactionStaff CoachingPerformance ManagementCashieringRetail OperationsShoppers Drug MartUniform PolicyParcel Checks
Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for 50 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,200 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.
How many Customer Service & Support jobs are open in Vaughan, Canada right now?
There are currently 564 open customer service & support positions in Vaughan, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Vaughan, Canada?
Companies currently hiring include Walmart, Loblaw Companies Limited, Starbucks, Global Elite Consultants, Shoppers Drug Mart, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Vaughan, Canada?
Yes — 63 of the 564 open customer service & support positions offer remote or hybrid work (38 remote, 25 hybrid).
How do I apply for Customer Service & Support jobs in Vaughan, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.