Customer Service & Support Jobs in Vancouver, Canada (Now Hiring) — 743 open — Page 5

Work Location:

Vancouver, British Columbia, Canada

Hours:

37.5

Line of Business:

Credit Management

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reviews, analyzes and evaluates credit applications, in accordance with policy and procedures, to authorize credit for customers, within designated discretionary lending limits. Collaborates with various business partners by providing professional credit support / solutions / recommendations and advice through the credit adjudication process.

Key Accountabilities:

Customer:

• Ensure all credit decisions (approval / decline) within assigned limits are fulfilled on a broad range of credit products efficiently and effectively, meeting service level agreements (SLAs)

• Provide credit support / solutions / recommendations / advice / alternative options when evaluating/analyzing credit applications for decisions in accordance with Bank policies and procedures 

• Ensure customer concerns / issues are handled appropriately and resolved in a timely manner, escalate when required

• Positively contribute to the overall customer experience and foster good relationships with internal and external partners

• Contribute to the ongoing improvement of the customer experience within the Business Area

• Create and/or recognize exceptional customer service through established programs

Shareholder:

• Prioritize and manage own daily workload to meet SLA requirements for service and productivity

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where required

• Make well rationalized credit decisions within established standards and limits and adjudicate within compliance guideline

• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines

• Ensure credit underwriting / adjudication is completed accurately and properly to reflect business intentions and is consistent with relevant rules / regulations 

• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging credit underwriting / adjudication trends

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary

• Acquire, maintain and apply Credit and Risk expertise in the discipline of lending, provide guidance, assistance and direction to others

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Perform due diligence in support of all credit applications

Employee / Team:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Breadth & Depth:

• Professional level role with a focus on performing credit underwriting / adjudication on a range of complex credit products

• Provides authorization required for credit adjudication based on the Bank's Discretionary Lending limits criteria

• Advanced knowledge on credit products, end-to-end credit processes and systems for own specialized area 

• Advanced knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)

• Advanced level knowledge with related training and/or related experience or skills

• Ability to execute on routine requests

• Identifies key operational / reporting / process issues for own area

• Provides thorough analysis and/or specialized reporting or operational/process support

• Requires advanced understanding of the overall function and/or businesses supported

• Requires moderate understanding of complexity in operational / reporting / process and/or analysis function

• May lead small scale initiatives or work stream packages for assigned area

• Completes work within specifically defined parameters with guidance / direction from management as necessary

• Generally reports to Team Manager; May report to the Group Manager

Experience & Education:

• Undergraduate degree and/or

• 3+ years relevant experience

Work Shift Information:

• Must be flexible to work 8 hour shifts between 6:00 AM up to 8:00 PM with a Saturday rotation

• Minimum 2 Days Per Month in Office at present. Workplace Model subject to future evolution based on real estate capacity and business needs (e.g. 2 - 4 days a week in office)

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet