Customer Service & Support Jobs in Townsville, Australia (Now Hiring) — 65 open — Page 3

• Townsville, North East Queensland
• Full-time (75 hours per fortnight)
• This is a fully flexible remote working role based in Townsville.
• Salary Range: $120,000- $140,000 per year (with a company vehicle and opportunity for performance-based reward)

Build your future while helping North Queenslanders build theirs.
Join a bank built for communities, where relationships matter and members come first.

Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.

Our vision is to create better lives by caring for our members and communities.

Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people.

Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.

The Role

Step into a career that moves with you - become our Mobile Lending Specialist in Townsville, where opportunity, community and lifestyle come together.

We’re looking for a passionate, driven and member-obsessed Mobile Lending Specialist to join our growing team in Townsville. In this flexible, on-the-road role, you’ll bring personalised banking to life - meeting members where they are, building trusted local relationships and helping more people across North Queensland achieve their home ownership goals.

With Townsville’s vibrant coastal lifestyle, strong community spirit and growing regional economy as your backdrop, you’ll have the chance to grow your career in a place where connection matters. You’ll be supported by a collaborative team, backed with career development opportunities, and empowered to make a genuine impact every day.

This is not your typical desk job. As a Mobile Lending Specialist, you’ll be out in the community in your Beyond Bank-branded car - connecting with members at times and places that suit them best, from the heart of Townsville to the Northern Beaches, Douglas, Kirwan, Annandale and surrounding North Queensland communities. You’ll be the local face of Beyond Bank, delivering tailored lending solutions with energy, expertise and a personal touch.

In this role, you will:

• Build and nurture strong networks across Townsville and North East Queensland, uncovering new opportunities within local communities, businesses and referral partners.
• Drive home lending growth across key Townsville and surrounding markets, including the CBD, Northern Beaches, Kirwan, Annandale, Douglas and growing North Queensland communities.
• Take initiative in generating leads across lending, insurance, wealth and business banking by being visible, proactive and connected in the region.
• Engage in meaningful, consultative conversations that help you understand each customer’s goals, lifestyle and lending needs.
• Deliver tailored lending solutions with a focus on exceptional service, trusted advice and long-term relationships.
• Play a key role in growing Beyond Bank’s presence, impact and success across your designated Townsville and North East Queensland region.

About You

As a Mobile Lending Specialist based in Townsville, you’ll be energised by getting out into the community, building strong business and referral networks across North East Queensland, attracting new members and deepening relationships with existing ones. You’ll be a confident local ambassador for Beyond Bank, promoting our profile and brand through trusted conversations, meaningful connections and exceptional service. You will have:

• Demonstrated business development experience and the confidence to build strong networks across Townsville and North East Queensland
• Solid home lending experience, with the ability to support members across a diverse regional market
• High-level sales skills with an exceptional member focus and a genuine passion for helping local members achieve their goals
• Previous success in relationship management, referral partnerships and identifying new business opportunities
• The ability to lead needs-based conversations that uncover what matters most to customers and deliver the right lending solution
• Exceptional communication, organisational and time-management skills, with the ability to manage a mobile role across a broad region
• A strong desire to make a positive contribution to Townsville and surrounding North East Queensland communities
• Strong lending experience is highly desirable, along with an established understanding of the North East Queensland market

See yourself in our team

You will be part of Beyond Bank’s national lending channel - a connected, high-performing team focused on growing our home lending presence and delivering exceptional member outcomes across Australia. While you’ll have the freedom and flexibility to build strong relationships across Townsville and North East Queensland, you won’t be doing it alone. You’ll be supported with ongoing coaching, clear sales leadership, access to a dedicated loan fulfilment team, and a mobile coordination team to help with lead allocation, pipeline support and customer connection. Together, we’ll help you stay focused on what you do best: building relationships, having great lending conversations and helping member achieve their home ownership goals.

Why work for Beyond Bank?

We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at 

There are even more benefits:

• Additional 3 paid work-life balance days
• Paid community volunteer days to support community organisations across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
 

What does our recruitment process look like?
The process can include a phone screen, video screen, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

To find out more about Beyond Bank visit beyondbank.com.au

As a Certified B Corp, we use our business as a force for good.

We kindly request that recruitment agencies do not contact us regarding this vacancy. We are managing this recruitment process internally and do not require agency support at this time.

We are unable to accept email applications, please ensure that you submit your application via the online portal.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.