Customer Service & Support Jobs in Townsville, Australia (Now Hiring) — 65 open

Truckline is Australia’s go to destination for truck and trailer parts, accessories, and expert support. With over 70 years of industry experience and 45 locations nationwide, we are a trusted name in the heavy vehicle industry.

We’re proudly part of Bapcor Limited, one of Australasia’s largest automotive aftermarket networks, with over 1,000 locations and 5,000+ employees across Australia, New Zealand, and Thailand.

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.

We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than 900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn
• We get it done

We’re looking for a motivated and customer-focused Parts Interpreter to join our team in Townsville.

Whether you’re an experienced Parts Interpreter or come from a mechanical, workshop, or trade background, we’ll provide the training and support you need to succeed.

This is a hands-on, fast-paced role where no two days are the same, and your contribution directly helps keep our customers on the road.

Key Responsibilities

• Assist customers in-store, over the phone, and via email
• Interpret and source truck and trailer parts
• Process sales, orders, credits, and invoices
• Use systems and parts catalogues to find accurate solutions
• Support warehouse operations including dispatch and stock control
• Maintain a clean, organised, and well-stocked showroom
• Work closely with your team to ensure smooth daily operations

• Experience as a Parts Interpreter or background in automotive, mechanical, dealership, or trade environments
• Strong customer service skills and a willingness to learn
• High attention to detail and strong organisational skills
• Confident using systems and learning new tools
• A team player with a proactive, hands-on approach

Why join Bapcor?

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Wellbeing support
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]

While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.