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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
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Toronto, Ontario, Canada · On-site
$50k–$60k/yr
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Toronto, Ontario, Canada · On-site
$18/hr–$19/hr
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Toronto, Ontario, Canada · On-site
$80k–$100k/yr
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Responsible for the timely and accurate fulfillment of online and transfer sales orders, including picking, inspecting, and shipping luxury merchandise. Manages customer returns by verifying product condition and processing refunds according to company policy.
Requires a high school diploma and proficiency with computer systems such as POS and SAP. The ideal candidate must be detail-oriented with strong organizational and service-oriented skills.
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Associate, Order Fulfillment
The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.
Specific responsibilities include (but are not limited to) the following:
Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:
Producing order pick lists, multiple times per day as required
Ensuring hold orders are executed within 24 hours of receipt
Inputting shipping confirmations into the database in a timely manner
Organizing picking route based on volume and customer express orders
Processing and updating of all orders on proper systems
Packaging and preparing orders for shipping
Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:
Footwear items are checked for mismates
Product checked for quality, newness, and damages
Label orders are correct for their proper destination
Updating and maintaining all systems accordingly by:
Following up on order notifications on the portal and Apps
Prioritizing and actioning all orders based on time sensitivity
Picking, shipping, and confirming all orders in a timely manner
Securing and safely storing all orders as required
Processing of customer returns that are shipped back to stores:
Tracking, monitoring and logging all store returns
Reviewing returned merchandise to ensure the following:
Confirm customer order and returned product match the original order number
Check for any customer notes on file from Customer Service Center
Confirm all return dates fall within the policy window
Examine merchandise to ensure it is in resalable condition
Processing of refunds to finalize the process
Returning the resalable merchandise to the appropriate department
Work with cross functional teams to achieve high compliance of fill rates
Provide feedback to system administrator on overall program
Resolve compliance issues in a timely manner
Ensure CTS / Online Sales policy and procedure are adhered to
Other duties and tasks as assigned
Track, record system report management
Maintain high order fulfillment rate
Update cancelled reports twice per week and notify sales associates
Maintain filing system
Order and replenish Wrap & Pack supplies as required based on volume
Ensure compliance with privacy policies, regulations, and cyber security measures.
The ideal candidate:
High school diploma
Very detailed oriented
Proficient with computers and systems (POS, IP , CTS , SAP, etc)
Highly service-oriented with exceptional organizational and follow up skills
The measures of success:
Meet specific standards for fill rates and order processing timelines
High degree of accuracy required
Exceed customer expectations (CVS)
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Préposé(e), Traitement des commandes
Le(la) préposé(e), Traitement des commandes, définit l’expérience de shopping style de vie de luxe par le biais de relations durables avec nos employés, nos clients et nos partenaires en traitant de façon ponctuelle et précise les commandes des clients qui influencent directement les ventes et l’expérience client.
Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :
Traiter la gestion des ventes transfert clients (VTC) et des commandes en ligne de façon ponctuelle et précise en :
Produisant des listes de cueillette de produits plusieurs fois par jour, au besoin
S’assurant que les commandes mises de côté sont exécutées dans les 24 heure suivant leur réception
Entrant les confirmations d’expédition dans la base de données de façon ponctuelle
Organisant la route de cueillette basée sur le volume et les commandes expresses des clients
Traitant et en mettant à jour les commandes dans les systèmes adéquats
Emballant et en préparant les commandes pour l’expédition
S’assurer que toutes les commandes des clients sont entièrement inspectées avant d’être emballées pour l’expédition, plus spécifiquement pour faire le suivi de ce qui suit :
Chaussures vérifiées pour éviter d’être dépareillées
Produit vérifié à des fins de qualité, nouveauté et dommages
Étiquettes des commandes correspondant à la destination
Mettre à jour en entretenir tous les systèmes en :
Faisant le suivi des avis sur les commandes sur le portail et dans les applis
Priorisant et en activant les commandes en fonction de leur importance du facteur temps
Emballant, expédiant et confirmant toutes les commandes de façon ponctuelle
Recevant et en rangeant de façon sécuritaire toutes les commandes, tel que requis
Traiter les retours des clients renvoyés aux magasins :
Contrôler, faire le suivi et consigner tous les retours en magasin
Passer en revue la marchandise retournée pour assurer ce qui suit :
Confirmer que la commande du client et le produit retourné correspondent au numéro de commande original
Vérifier s’il y a des notes de clients du Centre de service à la clientèle au dossier
Confirmer que toutes les dates de retour respectent la politique
Examiner la marchandise pour assurer qu’elle est en condition pour être vendue
Traiter les remboursements pour finaliser le processus
Retourner la marchandise vendable au rayon approprié
Collaborer avec les équipes interfonctionnelles pour réaliser un taux de conformité des commandes supérieur
Fournir des rétroactions à l’administrateur du système sur le programme global
Résoudre les problèmes de conformité de façon ponctuelle
S’assurer que les politiques et procédures de VTC / commandes en ligne sont respectées
Effectuer les autres tâches assignées
Faire le suivi et consigner le système de gestion des rapports
Maintenir un taux élevé de traitement des commandes
Mettre à jour les rapports d’articles annulés deux fois par semaine et aviser les conseillers à la vente
Entretenir le système de classement
Commander et réapprovisionner les fournitures d’emballage au besoin en fonction du volume
Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.
Le(la) candidat(e) idéale) possède :
Diplôme d’études secondaires
Personnalité très axée sur les détails
Expertise avec les ordinateurs et les systèmes (PDV, IP, VTC, SAP, etc)
Attitude hautement orientée vers le service assortie de compétences organisationnelles exceptionnelles et d’aptitudes à faire un suivi
Excellente communication en français et en anglais
L’évaluation du succès :
Répondre à des normes spécifiques pour le taux de traitement des commandes et les échéanciers de traitement des commandes
Haut degré d’exactitude requis
Dépasser les attentes des clients (SVC)
Contribution aux objectifs financiers
Objectifs individuels liés à la réalisation des objectifs du rayon/service
Rétroactions des clients internes et externes
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :$17.60 - $24.00 / 17,60$ - 24,00$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.Est. 1837 | Proudly Canadian | Your destination for luxury and style
Est. 1837 | Proudly Canadian. Your destination for luxury and style. Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion. With six stores across Canada, including three in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.
Offices: 60 Bloor Street West, Toronto, Ontario M4W 3B8, CA
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