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Skills: Personal Care, Resident Support, Health Documentation, Customer Service, Problem Solving
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Skills: Personal Care, Resident-Led Decision Making, Health Documentation, Customer Service, Problem Solving
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Company Description Are you a self-driven and confident leader with proven experience in retail management? Do you have a passion for making desirable products affordable for customers while treating the community and en…
Company Description Are you a self-driven and confident leader with proven experience in retail management? Do you have a passion for making desirable products affordable for customers while treating the community and en…
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Full-time, Part-time
professional certificate
Competitive market rate, Ongoing training, Team benefits, Mentorship with experienced managers, Supportive work culture
Posted 19d ago
~40 hrs/week
Responsibilities
Support residents with personal care needs and encourage independence in their daily activities and decision-making. Observe, document, and communicate health conditions to ensure resident welfare.
Requirements
Requires a NZQF Level 2, 3, or 4 qualification or relevant experience ranging from one to three years. Candidates must be physically fit and available for rostered shifts, including nights and weekends.
Full job description
Company Description
Nau mai ki te roopu Arvida | Welcome to Arvida
At Arvida, we create communities with freedom to thrive.
We develop and operate communities that provide independent living and aged care services to older New Zealanders - with a resident-led approach. Each day, our interactions with our team and residents are guided by three values: Being There | In it Together | Look for a Way.
Job Description
Mō te tūranga | About the opportunity
Our Wellness Partners are at the heart of enriching the lives of our residents, doing everything with kindness and purpose. Each day you will work in partnership with residents to support their personal care needs and encourage resident-led decision making in their eating, resting, movement, communication, and activities.
Wellness Partners encourage our residents to maintain skills and a sense of independence. Resident welfare is important, and you will also be required to observe, accurately document, and communicate health conditions Participation in ongoing training is expected.
To tatou kaitono pai | What you bring:
Enjoyment in interacting with older people and participating in meaningful work which has a real impact on people’s lives.
Commitment to a high standard of performance with diligence and care.
Ability to work within a team where we respect our residents and our team members.
Honesty, integrity, high energy, physical fitness, and enthusiasm.
Good customer service, organisation, and problem-solving skills.
Availability to work rostered shifts including weekends and nights
Qualifications
Nga Tohu me nga wheako | Qualifications and Experience
We will be interviewing and screening NZ Residents and NZ Citizens as a priority before looking internationally.
Arvida Level 1 to Level 3
NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)
Evidence of English test is required if from overseas
Arvida Level 4
NZQF Level 4 qualification or at least three-years’ experience (ANZSCO Skill Level 3)
Additional Information
He aha ta maatau e tuku | What we can offer
Permanent full time or casual shifts
A competitive market rate
Ongoing training and team benefits
Mentorship with experienced managers
An engaging, positive, and supportive work culture
The opportunity to work with a dedicated and enthusiastic care team
If you have a passion for working with older New Zealanders, enjoy being a part of a team that makes a difference, and seek purpose-led work, we’d love to hear from you!
Along with your CV, please submit a cover letter outlining what you’ll bring to the role and your fit to our Attitude of Living Well approach.
Arvida is transforming the ageing experience.
Formed in 2014 when we listed on the NZ stock exchange, Arvida has grown to become a group spread across 35 locations nationally with greenfield development underway adding 2 more locations. We offer retirement living accommodation and aged care services to over 6,750 residents, and are one of the largest providers of aged care services in NZ.
Everyday over 2,700 of us strive to improve the lives and wellbeing of our residents. With this vision, we are reimagining how communities will age and setting strategy accordingly. Our focus is on the resident – we are customer-led in our outcomes. This resonates through strategy from new builds and acquisitions, to our care model which we call The Attitude of Living Well. It may not sound transformational, but the legacies of a sector historically focused on clinical outcomes has required a fundamental change in culture. The numbers show we are on the right path: resident Net Promoter Score of +53 and +51 at our villages and care respectively; our inaugural staff engagement index at 78%, with 96% of staff determined to give their best effort at work each day; industry leading occupancy at 96%; and almost two-thirds of our care facilities now at the Ministry of Health gold-standard accreditation of four years – to mention a few.
But we are only at the beginning of what we have set out to achieve.
Learn more at www.arvida.co.nz and follow us on LinkedIn.
How many Customer Service & Support jobs are open in Tauranga, New Zealand right now?
There are currently 29 open customer service & support positions in Tauranga, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tauranga, New Zealand?
Companies currently hiring include Noel Leeming, Alliance Automotive Group, Arvida Group Ltd, Chemist Warehouse New Zealand, Getaway Travel, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tauranga, New Zealand?
Yes — 5 of the 29 open customer service & support positions offer remote or hybrid work (4 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Tauranga, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.