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Full-time
high school
Health insurance, Dental insurance, Health/dependent care spending accounts, Short and long-term disability, Major disability time off, Retirement plan
Posted 4d ago
~40 hrs/week
Responsibilities
The Patient Care Representative serves as the initial point of contact for members, managing appointment scheduling, patient check-in/out, and documentation within the Electronic Health Record. They are also responsible for verifying insurance coverage, collecting payments, and maintaining a professional and organized clinical environment.
Requirements
Candidates must have at least one month of related experience or training and a high school diploma or equivalent. Proficiency in basic office software, strong communication skills, and the ability to multitask in a healthcare setting are required.
Full job description
Capital Health Plan is seeking a full-time Eye Care Patient Care Representative to join our Eye Care team in Tallahassee, FL. If you enjoy working with people, staying organized, and contributing to a professional healthcare environment, this is an excellent opportunity to become a valued member of our Eye Care team.
WHY YOU SHOULD JOIN US
We offer this Eye Care Patient Care Representative position competitive pay and generous benefits, such as:
Health and dental insurance
Health/dependent care spending accounts
Short and long-term disability
Major disability time off (MDTO)
A retirement plan
Voluntary life and AD&D insurance
Paid time off (PTO)
An employee assistance program
SmartDollar
ABOUT US
We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.
Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact.
EYE CARE PATIENT CARE REPRESENTATIVE QUALIFICATIONS:
1+ months of related experience or training
High school diploma or equivalent OR an equivalent combination of education, training, and experience
Ability to learn software programs used for appointment scheduling and accessing patient information
Ability to read and comprehend simple instructions, correspondence, and memos
Ability to write simple correspondence and effectively communicate with patients, coworkers, and small groups
Basic mathematical skills, including addition, subtraction, multiplication, division, ratios, percentages, and interpreting graphs
Ability to apply common-sense understanding to carry out written, verbal, and diagram-based instructions
Ability to manage multiple tasks in a standardized healthcare environment
Skill in using office equipment, including copiers and fax machines
Ability to multitask while interacting with people in a pleasant and professional manner
WHAT VITAL ASSISTANCE DO YOU PROVIDE?
This is a full-time position within the Eye Care Department. As an Eye Care Patient Care Representative, you will serve as the initial contact for Capital Health Plan members seeking medical care. Throughout the day, you will check members in for appointments, verify membership and coverage, obtain required visit documentation, and provide information regarding health services recommended by practitioners. You will answer incoming phone calls, route calls appropriately, schedule appointments, and document patient interactions within the Electronic Health Record (EHR). You will manage multiple appointment schedules while accurately recording confirmations, cancellations, and no-shows. Following patient visits, you will check patients out, print encounter documents, and arrange follow-up care as directed. You will collect and record patient cost shares, prepare and reconcile monies and financial forms, and review visit charges while bringing unresolved alerts or concerns to the attention of the practitioner or supervisor. You will also perform clerical duties such as sending faxes, making copies, filing documents, and maintaining a safe, organized, and professional waiting area and work environment. Additional duties will be performed as assigned.
BE OUR NEW EYE CARE PATIENT CARE REPRESENTATIVE!
We encourage you to apply today. Complete our mobile-friendly application and take the next step toward joining!
CHP is proud to be an Equal Opportunity Employer and is committed to maintaining a workplace that values professionalism, integrity, and respect. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Must have the ability to pass a background check and drug screening test.
In 1982, a group of Tallahassee’s civic leaders came together to create a quality, affordable health care system to meet the health needs of the community. More than thirty-five years later, Capital Health Plan has become a national health care leader. We started with 5,000 members and a network of 75 doctors. We’ve now grown to more than 135,000 members with a broad network of more doctors, hospitals and other health care providers throughout our service area.
Offices: 1264 Metropolitan Blvd, Tallahassee, Florida 32308, US · 2140 Centerville Rd, Tallahassee, Florida 32308, US · 1491 Governors Square Blvd, Tallahassee, Florida 32301, US
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How many Customer Service & Support jobs are open in Tallahassee, FL right now?
There are currently 1,211 open customer service & support positions in Tallahassee, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tallahassee, FL?
Companies currently hiring include Aramark Healthcare+, Circle K, The Wendy's Company, Florida Department of Agriculture and Consumer Services, Tallahassee Memorial HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tallahassee, FL?
Yes — 73 of the 1211 open customer service & support positions offer remote or hybrid work (56 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Tallahassee, FL?
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