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$18/hr–$20/hr
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Mid level
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Assistant Retail Manager - Tallahassee State Bookstore
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$18/hr–$20/hr
Full-time
associate degree
Medical insurance, Dental insurance, Vision insurance, Voluntary insurance plans, 401k, Company match
Posted 30d ago
Apply by Nov 11
~40 hrs/week
Responsibilities
The Assistant Retail Manager supports store operations by driving sales growth, managing merchandising standards, and ensuring an engaging customer service experience. They are also responsible for supervising team members, handling financial reporting, and performing keyholder duties such as opening and closing the store.
Requirements
An Associate's degree or equivalent is preferred for this position. Candidates should have 0-5 years of retail or bookstore experience and prior supervisory experience is preferred.
Full job description
Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.
Pay Rate - $16.00 - $19.50 per hour
Position Overview
As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Supervises the work activities of sales team members FT/PT and Temporary, including:
Schedules team members' work hours
Trains new team members FT/PT and seasonal team members hired for peak seasons
Ensures Sales Team members follow company and store policies, procedures, and standards
Ensures the proper merchandising standards, promotion standards, creating displays, etc.
Performs onboarding procedures for new hires.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
Stock shelves and take inventory per Store schedule.
May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
Executes merchandising standards, promotion standards, creating displays, etc.
May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
Keyholder with opening and closing responsibilities.
Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
This applies to shrink prevention practices and activities, such as visible customer service.
Performs other duties as assigned.
Follett Higher Education is a drug-free workplace environment.
Requirements
An Associate's Degree or equivalent is preferred.
0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
General Computer Skills
Full time benefits: • Medical, Dental, & Vison • Voluntary Insurance plans • 401k + 100% company match (up to 4%) • 80 hours vacation + sick days • 10 paid company holidays • Quarterly Bonus Plan Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For more than 146 years, Follett has been a trusted partner to preK-12 schools, colleges and campus bookstores, taking care of the critical details that make it easier for schools to run, teachers to teach, students to learn and fans to celebrate. A leading provider of education technology, services and physical and digital content, Follett currently works with 80,000 schools and operates more than 1,250 local campus stores and 1,600 virtual stores.
Offices: 3 Westbrook Corporate Center, 200, Westchester, Illinois 60154, US · 1340 Ridgeview Drive, McHenry, Illinois 60050, US · 1433 Internationale Parkway, Woodridge, Illinois 60517, US · 150 Executive Center, Greenville, South Carolina 29615, US · 75 Sgt Wm B Terry Drive, Hingham, Massachusetts 02043, US
How many Customer Service & Support jobs are open in Tallahassee, FL right now?
There are currently 1,210 open customer service & support positions in Tallahassee, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tallahassee, FL?
Companies currently hiring include Aramark Healthcare+, Circle K, The Wendy's Company, Florida Department of Agriculture and Consumer Services, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tallahassee, FL?
Yes — 75 of the 1210 open customer service & support positions offer remote or hybrid work (58 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Tallahassee, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.