Customer Service & Support Jobs in Taguig, Philippines (Now Hiring) — 241 open — Page 3

As we continue to grow, we seek to outsource administrative tasks to a skilled Virtual Assistant (VA) who can support our sales team and ensure smooth operations.

Key Responsibilities:

• Order Processing: Manage and process orders from quotation to delivery, including invoicing, purchase orders, and supplier communication.
  
• Customer Interaction: Handle emails and phone calls to communicate order statuses, delivery tracking, and resolve any issues.
  
• Supplier Coordination: Send purchase orders to suppliers, check order acknowledgments, and confirm delivery dates. Follow up with suppliers for proof approval, stock updates, and issue resolution.
  
• Order Tracking: Maintain up-to-date tracking information and communicate with customers regarding delivery dates and delays.
  
• Problem-Solving: Resolve any issues or delays with suppliers, shipping, or products.
  
• System Use: Use JobMGT software to track orders and ensure the process is completed efficiently and accurately.
  
• Documentation & SOP Management: Follow standard operating procedures (SOP) and assist in creating, updating, and refining these documents to ensure smooth workflow.
  

Key Qualifications:

• Experience: Proven experience in administrative roles, preferably within a sales or distribution environment.
  
• Communication Skills: Fluent in English, with strong written and verbal communication skills for emails, phone calls, and Zoom interactions.
  
• Attention to Detail: Ability to ensure accuracy in processing orders, handling payments, and confirming deliveries.
  
• Technical Skills: Comfortable using software systems (JobMGT) and basic office tools (e.g., email, phone, Zoom, etc.).
  
• Problem-Solving: Strong ability to troubleshoot and resolve issues with suppliers and shipments promptly.
  

Working Hours:

• Monday to Friday, UK business hours
  
• Full Time – 9am to 5.30pm UK hrs
  

Training:

• Initial training will be provided via Loom videos and documentation, including an SOP (Standard Operating Procedure) to ensure smooth task management.
  

Ideal Candidate:

• Fluent in English with clear communication skills.
  
• Experienced with administrative tasks and capable of managing multiple tasks simultaneously.
  
• Proactive, organized, and able to work independently while staying aligned with the company’s goals.
  
• Comfortable working remotely and participating in virtual meetings via Zoom.