Swindon, England, United Kingdom · Hybrid
This role sits within the Mortgages Customer Outcome Testing (COT) team, which acts as a key first‑line control to ensure that Nationwide remains compliant while consistently delivering good outcomes and experience for o…
Skills: Quality Assurance, Outcome Testing, Compliance Monitoring, Customer Experience Analysis, Regulatory Compliance
Swindon, England, United Kingdom · On-site
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascia…
Skills: Retail Management, Leadership, KPI Analysis, Staff Development, Commercial Awareness
Swindon, England, United Kingdom · On-site
We're currently recruiting in our Swindon North Premier Inn . Working 24 hours per week, paying up to £13.66 per hour. Nights Team Member – Swindon North Premier Inn Hotel Come and be a Nights Team Member at …
Skills: Customer Service, Problem Solving, Health And Safety Knowledge, Guest Relations, Night Shift Operations
Swindon, England, United Kingdom · Hybrid
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Identity and Access Management, RBAC, Jira, Confluence, Active Directory
Swindon, England, United Kingdom · Hybrid
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
Skills: Recruiting, Credentialing, Candidate Screening, Interviewing, Onboarding
Swindon, England, United Kingdom · On-site
Company Description Three Retail Customer Advisor Location: Swindon Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 30 hours across 5 days per week, …
Skills: Customer Service, Sales, Problem Solving, Team Collaboration, Customer Engagement
Swindon, England, United Kingdom · Hybrid
At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Exce…
Skills: Programme Management, Remediation Management, Root Cause Analysis, Resource Mobilisation, Stakeholder Management
Swindon, England, United Kingdom · Remote OK
$111k–$167k/yr
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer …
Skills: Healthcare Revenue Cycle Management, People Leadership, Executive Communication, Client Relationship Management, AI Implementation
Swindon, England, United Kingdom · Remote OK
$50k–$69k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Client Onboarding, Asset Transfer, Investment Products, ACAT, IRA Distributions
Swindon, England, United Kingdom · Remote OK
$50k–$69k/yr
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only en…
Skills: Equities Trading, Fixed Income, Options Trading, Customer Service, FINRA Series 7
Swindon, England, United Kingdom · On-site
Please, note this role is a 20 hours contract and weekend availability may be required. WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK…
Skills: Customer Service, Team Leadership, Visual Merchandising, Commercial Management, Staff Management
Reading, England, United Kingdom · On-site
What we offer you: •Unlimited earning potential – the more you sell, the more you earn! •Exciting rewards to win throughout the year, including trips, iPhones, and gift cards •A clear career path to managerial roles with…
Skills: B2C Sales, B2B Sales, Door-to-door Prospecting, Client Portfolio Development, Customer Focus
Guildford, England, United Kingdom · On-site
• Earn Uncapped Commissions! • Fast-track Your Career in Sales! • Join UK & Europe’s #1 Alarm Company! Recognised as Top Employer 2026 for the fourth year in a row, Verisure is offering an exciting opportunity to kick-st…
Skills: Sales, Customer Service, Lead Engagement, Door-to-door Prospecting, Networking
Swindon, England, United Kingdom · On-site
Salary £16.20 per hour (average annual earnings of £33,000+) Your new career starts here at Stagecoach, working for one of the UK’s leading operatorsOpportunities for progression with ongoing trainingAccess to a modern a…
Skills: PCV Driving, Customer Service, Passenger Safety, Vehicle Operation, Route Navigation
Swindon, England, United Kingdom · On-site
SHIFTS YOU ARE APPLYING FOR: 13.75hrs p/w; Tue 15:00 - 18:00; Wed 15:00 - 18:00; Sat 11:45 - 20:15 To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achi…
Skills: Team Leadership, Customer Service, Performance Management, Coaching, Commercial Awareness
Swindon, England, United Kingdom · On-site
SHIFTS YOU ARE APPLYING FOR: 13.75hrs p/w; Tue 15:00 - 18:00; Wed 15:00 - 18:00; Sat 11:45 - 20:15 To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achi…
Skills: Team Leadership, Customer Service, Performance Management, Coaching, Commercial Awareness
Swindon, England, United Kingdom · On-site
Join our Team as a ITMS 3rd Line Technician! Location: Swindon Salary: Competitive Hours: Monday - Friday - Shift based between 08:00 - 18:00 About the role: As an ITMS 3rd Line Technician, you’ll be the go‑to expert for…
Skills: Cloud Technologies, Networking, Infrastructure Management, Root Cause Analysis, Technical Leadership
Swindon, England, United Kingdom · On-site
Join our Team as a ITMS Third Line Technician! Location: Swindon Salary: Competitive Hours: Monday - Friday - Shift based between 08:00 - 18:00 About the role: As an ITMS Third Line Technician, you’ll be the go‑to expert…
Skills: Cloud Technologies, Networking, Infrastructure Management, Root Cause Analysis, Technical Leadership
Swindon, England, United Kingdom · Hybrid
Join our Team as a ITMS Second Line Technician! Location: Swindon Salary: Competitive Hours: Monday- Friday- Shift based between 08:00 - 18:00 About the role: As an IT Managed Services Second Line Technician, you’ll be a…
Skills: Windows, MacOS, Server Management, Microsoft 365, Networking
Swindon, England, United Kingdom · Hybrid
Join our Team as a ITMS 2nd Line Technician! Location: Swindon Salary: Competitive Hours: Monday- Friday- Shift based between 08:00 - 18:00 About the role: As an IT Managed Services Technician, you’ll be at the heart of …
Skills: Windows, MacOS, Server Management, Microsoft 365, Networking
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Conduct independent assessments of mortgage operations to ensure compliance and positive customer outcomes. Provide objective evaluations of interactions and identify opportunities for process enhancement in line with regulatory standards.
Requires expertise in outcome testing and the ability to grade customer experiences against established quality frameworks. Must be able to align evaluations with Consumer Duty requirements and internal COT standards.
This role sits within the Mortgages Customer Outcome Testing (COT) team, which acts as a key first‑line control to ensure that Nationwide remains compliant while consistently delivering good outcomes and experience for our customers.
The team conducts independent assessments across Group Mortgage Operations, focusing on the quality of interactions, processing, and overall customer outcomes in line with our Quality Frameworks (Customer Outcomes Testing Standard).
You will carry out outcome tests using your experience and expertise to determine the customer outcome of Virgin Money and Clydesdale Mortgage customers, grading cases as having delivered a ‘good’ or ‘poor’ customer outcome according to Nationwide’s grading definitions, and whether the customer’s experience met with our ‘CX Standards’.
Core to the role is your ability to provide objective, high-quality evaluations of customer outcomes and customer interactions, ensuring these outcomes align with Consumer Duty requirements, relevant legislation, regulatory standards, and our internal COT Standard.
You will support continuous improvement by identifying opportunities to enhance processes or behaviours, while also adapting to change and evolving our testing approach to meet the needs of the business and our customers.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12 month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
More rewarding. From 1 July 2026, the minimum salary for this role will be £27,500.
A good way to bank.
Offices: Pipers Way, Swindon, Wilts SN381NW, GB · Windmill Hill, Swindon, Wilts, GB · Paragon Business Village, Wakefield, GB · Next to City Hall, Sheffield, GB
There are currently 78 open customer service & support positions in Swindon, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NEXT PLC, Nationwide Building Society, Ensemble Health Partners, Empower, ONECOM LIMITED, among others. Browse the listings above to see every active employer.
Yes — 30 of the 78 open customer service & support positions offer remote or hybrid work (13 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
