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Customer Service & Support Jobs in Surabaya, Indonesia (Now Hiring) — 34 open

Somethinc - BeautyHaul logoSomethinc - BeautyHaul

Team Leader Beauty Advisor (Surabaya)

Surabaya, East Java, Indonesia · On-site

Mid level$10M raised

Tugas & Tanggungjawab: Memastikan pencapaian target sales di tokoMemastikan operasional toko berjalan sesuai SOP, meliputi akurasi stock (zero loss), proses inbound & return, kebersihan, kerapihan, serta kesiapan display…

Skills: Sales Management, Leadership, Store Operations, Customer Service, Inventory Management

DBS Bank logoDBS Bank

Sr. Officer, Generalist, Client Services, SME, Institutional Banking Group

Surabaya, East Java, Indonesia · On-site

Mid level$4.0B raised

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade fi…

Skills: Client Service, Onboarding, Account Maintenance, Problem Solving, Analytical Skills

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Complex Sales Manager - Proactive

Surabaya, East Java, Indonesia · On-site

Mid level

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…

Skills: Proactive Sales, Relationship Management, Market Analysis, Revenue Maximization, Customer Service

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Housekeeping Manager

Surabaya, East Java, Indonesia · On-site

Mid level

JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas …

Skills: Housekeeping Management, Budget Management, Staff Supervision, Quality Inspection, Customer Service

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Complex Account Director - JSO

Surabaya, East Java, Indonesia · On-site

Mid level

JOB SUMMARY Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles…

Skills: Account Management, Strategic Planning, Revenue Maximization, Market Analysis, B2B Sales

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Sales Manager - JSO

Surabaya, East Java, Indonesia · On-site

Mid level

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…

Skills: Sales Solicitation, Relationship Management, Market Analysis, Revenue Maximization, Customer Service

SupportYourApp logoSupportYourApp

(fluent English) Account Manager (Asian Market)

Surabaya, East Java, Indonesia · Remote Solely

Mid level

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be …

Skills: Account Management, Stakeholder Management, KPI & SLA Monitoring, Conflict Resolution, Negotiation

PT Bank Danamon Indonesia Tbk logoPT Bank Danamon Indonesia Tbk

Relationship Manager Lending

Surabaya, East Java, Indonesia · On-site

Mid level

Job Purposes Melaksanakan kegiatan pemasaran untuk produk pinjaman,simpanan dan jasa Bank kepada calon nasabah baru dan mengelola nasabah existing sesuai ketentuan yang berlaku Job Purposes Main Accountabilities Melaksan…

Skills: Market Penetration, Customer Relationship Management, Credit Analysis, KYC/AML Compliance, Loan Product Marketing

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Guest Experience Expert

Surabaya, East Java, Indonesia · On-site

Entry level

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…

Skills: Guest Relations, Check-in/Check-out, Luggage Handling, Customer Service, Operational Reporting

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Hotel Cleanliness Supervisor

Surabaya, East Java, Indonesia · On-site

Mid level

POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleani…

Skills: Quality Inspection, Staff Supervision, Room Status Management, Interdepartmental Coordination, Employee Training

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

F&B Service Expert

Surabaya, East Java, Indonesia · On-site

Entry level

POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …

Skills: Guest Service, Table Setting, Kitchen Communication, Professional Communication, Cleaning

Hilton logoHilton

FB Marcom Executive

Surabaya, East Java, Indonesia · On-site

Mid level$12B raised

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for creating and executing…

Skills: Event Coordination, Client Service, Communication, Vendor Management, Event Planning

Hilton logoHilton

Outlet Manager

Surabaya, East Java, Indonesia · On-site

Mid level$12B raised

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensu…

Skills: Restaurant Operations, Menu Development, Hospitality Management, Guest Relations, Interpersonal Skills

DBS Bank logoDBS Bank

Direct Contract, Treasures Wealth Associate, Consumer Banking Group (Surabaya Sungkono)

Surabaya, East Java, Indonesia · On-site

Mid level$4.0B raised

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a f…

Skills: Wealth Management, Private Banking, Investment Advisory, Portfolio Management, Financial Planning

PT Bank Danamon Indonesia Tbk logoPT Bank Danamon Indonesia Tbk

Sales & Service Officer

Surabaya, East Java, Indonesia · On-site

Entry level

Job Purposes Melaksanakan kegiatan operasional dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah, melaksanakan fungsi kontrol sesuai dengan prinsip-p…

Skills: Customer Service, Sales Process, KYC, AML, Complaint Handling

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Marketing Communication

Surabaya, East Java, Indonesia · On-site

Entry level

POSITION SUMMARY Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the custome…

Skills: Sales Techniques, Brand Promotion, Customer Relationship Management, Up-selling, Guest Services

Meratus Group logoMeratus Group

Customer Service International Liner Surabaya

Surabaya, East Java, Indonesia · On-site

Entry level

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…

Skills: English Communication, Bahasa Indonesia Communication, Microsoft Excel, ERP Systems, Logistics Documentation

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Front Office Manager

Surabaya, East Java, Indonesia · On-site

Mid level

JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, d…

Skills: Guest Services Management, Front Office Operations, Staff Supervision, Budget Management, Customer Relationship Management

RHB Banking Group logoRHB Banking Group

Online Trading Support

Surabaya, East Java, Indonesia · On-site

Entry level

Coordinate and support equity sales related administrative task, such as: account opening, trade confirmation, supporting document needed.Support equity sales to explain the transaction requirements and procedures to cus…

Skills: Account Opening, Trade Confirmation, Equity Sales Support, Transaction Supervision, Payment Settlement

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

F&B Service Expert

Surabaya, East Java, Indonesia · On-site

Entry level

POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …

Skills: Guest Service, Table Setting, Communication, Cleaning, Menu Management

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Showing 1–20 of 34

Somethinc - BeautyHaul logo

Team Leader Beauty Advisor (Surabaya)

Somethinc - BeautyHaul

Surabaya, East Java, Indonesia • On-site

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Mid level

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  • Full-time
  • high school
  • Posted 1d ago
  • ~40 hrs/week
  • Indonesian

Responsibilities

Responsible for achieving store sales targets and ensuring operational compliance with SOPs, including stock accuracy and display readiness. Leads the team through daily briefings, performance monitoring, and providing professional customer service to build loyalty.

Requirements

Requires a maximum age of 28 with at least a high school diploma and minimum 1 year of leadership experience. Candidates must be target-oriented, communicative, and possess a passion for the beauty industry.

Full job description

Tugas & Tanggungjawab:

  • Memastikan pencapaian target sales di toko
  • Memastikan operasional toko berjalan sesuai SOP, meliputi akurasi stock (zero loss), proses inbound & return, kebersihan, kerapihan, serta kesiapan display toko.
  • Melakukan monitoring performa, briefing harian, serta evaluasi dan pengembangan kompetensi tim.
  • Memastikan setiap pelanggan mendapatkan pelayanan yang ramah, profesional, dan sesuai standar brand untuk meningkatkan kepuasan dan loyalitas pelanggan

Kriteria:

  • Pria/Wanita umur max. 28 Thn.
  • Pendidikan min. SMA/Sederajat.
  • Percaya diri dan komunikatif.
  • Memiliki skill komunikasi dan penjualan yang baik
  • Memiliki engalaman leadership minimal 1 tahun dan memiliki passion di beauty industry
  • Disiplin dan Target-Oriented

Related keywords

Beauty IndustryRetail ManagementSales TargetSOPStock AccuracyInbound ProcessReturn ProcessStore DisplayTeam LeadershipCustomer SatisfactionBeauty Advisor

About Somethinc - BeautyHaul

LinkedInVisit site

Building the most trusted, loved and enduring home-grown beauty company in SEA | We are always hiring!

Industry
Retail Health and Personal Care Products
Company size
501-1,000 employees
Headquarters
Jakarta Barat, DKI Jakarta
LinkedIn followers
289,911
Total funding
$10M

BeautyHaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Our first brand ''Somethinc'' was founded in 2019, and is currently the #1 skincare brand in e-commerce & modern trade with >1M social media followers. Our offline/online commerce BeautyHaul is the core for carrying multiple brands that we have directly to our customers. We are incubating more and more business models in our platform and aim to be a strong regional player in the beauty, within the South Asia region. We have a 'CREATED' culture (Collaborative, Responsible, Efficient, Agile, Tough, Extraordinary, Detailed). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, who will always learn and do the right thing.

Offices: Blugreen - Integrated Boutique Office, Jl. Lkr. Luar Barat No.88, RT.6/RW.1, Kembangan Utara, Jakarta Barat, DKI Jakarta 11610, ID · Kuala Lumpur, MY · Singapore, SG · Petaling Jaya - Bangsar Bypass, Office, Kuala Lumpur City, Federal Territory of Kuala Lumpur 59000, MY

BeautySkincareCosmeticsE-CommerceFragranceand Consumer GoodsCosmeticsBeautyPersonal Health
View all jobs at Somethinc - BeautyHaul

Frequently asked questions

How many Customer Service & Support jobs are open in Surabaya, Indonesia right now?

There are currently 34 open customer service & support positions in Surabaya, Indonesia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Surabaya, Indonesia?

Companies currently hiring include Marriott International Hotels, Inc., Hilton, DBS Bank, PT Bank Danamon Indonesia Tbk, Accor, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Surabaya, Indonesia?

Yes — 1 of the 34 open customer service & support positions offer remote or hybrid work (1 remote, 0 hybrid).

How do I apply for Customer Service & Support jobs in Surabaya, Indonesia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

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Other jobs in Surabaya, Indonesia

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