Marriott International Hotels, Inc.Surabaya, East Java, Indonesia · On-site
POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all ch…
Skills: Guest Services, Front Desk Operations, Cash Handling, Reservation Management, Communication
Surabaya, East Java, Indonesia · On-site
Bertanggung jawab terkait dengan Sales & Service dalam rangka pencapaian target dan pengembangan bisnis Enterprise Banking, di antaranya dengan: Melaksanakan Action Plan sesuai strategi segment Enterprise Banking. Melaku…
Skills: Sales, Customer Service, Business Development, Credit Analysis, Portfolio Management
Marriott International Hotels, Inc.Surabaya, East Java, Indonesia · On-site
POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g…
Skills: Guest relations, Communication, Problem solving, Customer service, Telephone etiquette
Surabaya, East Java, Indonesia · On-site
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation,…
Skills: Customer Service, Sales, Stock Management, Visual Merchandising, Communication
Surabaya, East Java, Indonesia · On-site
Job Description Manage and responsible for the Collection Operations of the companyLiaise with Superior (Collection Head) as well as other top managementEnsure that the company runs with legality and conformity to establ…
Skills: Collection Operations, Leadership, Data Analysis, Performance Metrics, Budget Management
Marriott International Hotels, Inc.Surabaya, East Java, Indonesia · On-site
POSITION SUMMARY Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks…
Skills: Steward supervision, Kitchen operations, Sanitation management, Equipment maintenance, Team leadership
Surabaya, East Java, Indonesia · On-site
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…
Skills: Ocean export documentation, Freight process flow, Data entry, Customer service, Logistics
Marriott International Hotels, Inc.Surabaya, East Java, Indonesia · On-site
POSITION SUMMARY Enter status of rooms cleaned. Complete checklists to report cleanliness and condition of each assigned area. Complete required Housekeeping paperwork. Identify room assignments and type of cleaning requ…
Skills: Housekeeping management, Staff training, Quality assurance, Guest services, Inventory management
Marriott International Hotels, Inc.Surabaya, East Java, Indonesia · On-site
POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleani…
Skills: Housekeeping management, Quality assurance, Staff supervision, Team leadership, Inventory management
Marriott International Hotels, Inc.Surabaya, East Java, Indonesia · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Services, Customer Experience, Communication, Operational Support, Problem Solving
Surabaya, East Java, Indonesia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and motivate a team of laun…
Skills: Supervision, Laundry Operations, Hospitality Management, Quality Control, Team Leadership
Surabaya, East Java, Indonesia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point …
Skills: Guest Service, Front Office Operations, Communication, Interpersonal Skills, Property Management Systems (PMS)
Surabaya, East Java, Indonesia · On-site
Company Description Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area.…
Skills: Communication, Interpersonal Skills, Time Management, Grooming And Presentation, Attention To Detail
Surabaya, East Java, Indonesia · On-site
Company Description Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area.…
Skills: Communication, Interpersonal skills, Time management, Grooming and presentation, Customer service
Surabaya, East Java, Indonesia · On-site
Company Description Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area.…
Skills: Communication Skills, Guest Relations, Organization, Detail-oriented, Multitasking
Surabaya, East Java, Indonesia · On-site
Company Description Novotel Samator Surabaya Timur is conveniently located 20 minutes away by car from Juanda International Airport through the highway and close distance to the industrial area, culinary section well-kno…
Skills: Front Office Management, Opera Cloud, Guest Relations, Cash Handling, Financial Reconciliation
Surabaya, East Java, Indonesia · Hybrid
About the Project TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we a…
Skills: Community Outreach, Participant Recruitment, Relationship Management, Scheduling, Interpersonal Communication
PT Trakindo UtamaSurabaya, East Java, Indonesia · On-site
Job Descriptions Requirements : Minimum D3 in All Major/ Engineering/ Sales Representative major GPA minimum 2,75 Minimum 1 years experience in Freshgraduates (External Candidates)/ Heavy Equipment/ Mechanic (Internal Ca…
Skills: Sales Negotiation, Accounts Receivable Collection, Market Analysis, Customer Relationship Management, Equipment Inspection
Surabaya, East Java, Indonesia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure …
Skills: Hospitality, Guest Relations, Communication, Interpersonal Skills, English Fluency
Surabaya, East Java, Indonesia · On-site
Company: 3111 UOB Indonesia About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and N…
Skills: Privilege Banking, Portfolio Growth, Investment Product Sales, Customer Relationship Management, Revenue Maximization
Marriott International Hotels, Inc.
Surabaya, East Java, Indonesia • On-site
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The Front Desk Agent is responsible for managing guest check-ins and check-outs, processing payments, and handling guest inquiries or requests. They also coordinate with housekeeping and bell staff to ensure a seamless guest experience while maintaining property safety and security standards.
The position requires a high school diploma or G.E.D. equivalent. No prior related work experience or supervisory experience is necessary for this role.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
There are currently 54 open customer service & support positions in Surabaya, Indonesia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Brink’s Inc, Hilton, Accor, BukuWarung, among others. Browse the listings above to see every active employer.
Yes — 2 of the 54 open customer service & support positions offer remote or hybrid work (0 remote, 2 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
