Customer Service & Support Jobs in Surabaya, Indonesia (Now Hiring) — 55 open — Page 2

Company:

Marsh Corporate

Description:

We are looking for a Client Manager – Corporate Segment to join our Corporate team based in Surabaya. This role is responsible for managing and growing a portfolio of corporate Property & Casualty (P&C) clients across Eastern Indonesia.

What can you expect?

The successful candidate will build strong client relationships, ensure excellent service delivery, identify business growth opportunities, and support the expansion of our corporate business within the region.

We will count on you to:

• Manage and maintain a portfolio of corporate Property & Casualty clients

• Build and strengthen long-term relationships with clients through excellent account management

• Ensure timely renewal of insurance policies and provide ongoing servicing to existing clients

• Identify opportunities to expand existing accounts through cross-selling and up-selling initiatives

• Develop new business opportunities and contribute to business growth within the assigned territory

• Provide insurance solutions tailored to clients’ business needs

• Coordinate with internal stakeholders to ensure efficient service delivery and operational excellence

• Support the day-to-day business operations of the Surabaya office

• Supervise and coach junior team member(s), where applicable

• Monitor market trends and competitor activities to identify new business opportunities

• Ensure compliance with company policies, regulatory requirements, and industry standards

• Coverage - This role supports corporate clients across Eastern Indonesia, including Surabaya and surrounding regions, and may require occasional business travel

What’s in it for you?

• Excellent opportunity to be part of a dynamic corporate insurance team

• Play a key role in growing client relationships, expanding business opportunities, and contributing to the company’s continued success in the Indonesian market

• Exposure to a diverse portfolio of corporate clients and opportunities for professional growth within a collaborative and performance-driven environment

What you need to have:

• Bachelor’s Degree in Business, Finance, Insurance, Marketing, or a related field

• Minimum 3 years of experience within an insurance brokerage environment

• Experience managing corporate Property & Casualty insurance portfolios is highly preferred

• Proven experience in client relationship management and business development

• Good understanding of corporate insurance products and the Indonesian insurance market

What makes you stand out:

• Strong sales and business development skills

• Excellent account management and relationship-building abilities

• Commercial mindset with strong negotiation skills

• Good communication and interpersonal skills

• Strong problem-solving and decision-making capabilities

• Ability to work independently while collaborating effectively with cross-functional teams

• Leadership or team supervision experience is an advantage

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.