Clera home
·Dashboard

Technology Jobs in Surabaya, Indonesia (Now Hiring) — 12 open

SupportYourApp logoSupportYourApp

(fluent English) Account Manager (Asian Market)

Surabaya, East Java, Indonesia · Remote Solely

Mid level

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be …

Skills: Account Management, Stakeholder Management, KPI & SLA Monitoring, Conflict Resolution, Negotiation

Meratus Group logoMeratus Group

Project Management Office - Tech

Surabaya, East Java, Indonesia · On-site

Senior

Company Overview Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating ba…

Skills: Project Planning, Project Execution, Stakeholder Management, IT Project Management, Operational Project Management

Speechify logoSpeechify

Software Engineer, iOS Core Product - Surabaya, Indonesia

Surabaya, East Java, Indonesia · Remote Solely

Senior

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…

Skills: Swift, SwiftUI, Multithreading Programming, CI/CD, Fastlane

Speechify logoSpeechify

Software Engineer, Data Infrastructure & Acquisition - Surabaya, Indonesia

Surabaya, East Java, Indonesia · Remote Solely

Senior

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…

Skills: Python, Bash, Linux, Docker, Infrastructure-as-Code

Speechify logoSpeechify

Software Engineer, Platform - Surabaya, Indonesia

Surabaya, East Java, Indonesia · Remote Solely

Mid level

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…

Skills: TypeScript, Node.js, Google Cloud Platform, AWS, Azure

TDCX logoTDCX

English Voice Recording Project (Remote)

Surabaya, East Java, Indonesia · Remote Solely

Entry level

About Kaya Kaya by Chemin Sdn Bhd is a community for high-performing data annotators who play an integral role in shaping the future of machine learning and artificial intelligence. Kaya offers a collaborative environmen…

Skills: English Proficiency, Audio Recording, Communication, Following Guidelines

Meratus Group logoMeratus Group

HRIS Lead

Surabaya, East Java, Indonesia · On-site

Senior

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…

Skills: HRIS Implementation, System Optimization, HR Data Analytics, Project Management, Stakeholder Management

McEasy logoMcEasy

Computer Vision

Surabaya, East Java, Indonesia · On-site

Mid level$16M raised

Company Description McEasy, a transportation management solution to simplify complex logistics operations. is looking for an Computer Vision Engineer to join our ever-growing team. If you are a keen learner, self-driven,…

Skills: Computer Vision, Deep Learning, PyTorch, TensorFlow, Python

McEasy logoMcEasy

Quality Assurance Odoo

Surabaya, East Java, Indonesia · On-site

Mid level$16M raised

Company Description McEasy is Indonesia's Top Transportation Management System with IoT Integration. We provide Internet-based and GPS-based digital solutions to address the needs of logistics operations and vehicle loca…

Skills: Quality Assurance, Odoo, Software Testing, Transportation Management System, IoT Integration

Speechify logoSpeechify

Tech Lead, Android Core Product - Surabaya, Indonesia

Surabaya, East Java, Indonesia · Remote Solely

Senior

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…

Skills: Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM

Speechify logoSpeechify

Tech Lead, Web Core Product & Chrome Extension - Surabaya, Indonesia

Surabaya, East Java, Indonesia · Remote Solely

Senior

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news artic…

Skills: Vanilla JS, ReactJS, Redux, Firebase, Typescript

Meratus Group logoMeratus Group

Lead Product Manager (Surabaya)

Surabaya, East Java, Indonesia · On-site

Senior

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…

Skills: Product Strategy, Product Roadmap, Stakeholder Management, Product Lifecycle Management, Backlog Prioritization

SupportYourApp logo

(fluent English) Account Manager (Asian Market)

SupportYourApp

Surabaya, East Java, Indonesia • Remote Solely

Apply
Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Contract
  • Business Hours Service, Fully Remote Cooperation, Inclusive International Environment, Compensation In USD, Referral Rewards, Work-Life Balance
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in Surabaya, East Java, Indonesia

Responsibilities

Manage key client relationships and act as the primary point of contact between clients and internal support teams. Ensure service quality meets KPIs and SLAs while driving continuous improvement and account growth.

Requirements

Requires fluency in English and 2+ years of experience in account or operations management, specifically managing 10+ direct reports. Proficiency with CRM tools like Zendesk and task management software like Jira is essential.

Full job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions?

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

  • Take part in new client integrations and manage one or several accounts simultaneously;
  • Act as the main point of contact between clients and internal support teams;
  • Ensure support processes meet agreed KPIs, SLAs, QA standard;
  • Monitor service quality, team discipline, and performance via internal and external QA tools;
  • Analyze key metrics, prepare reports, and identify areas for improvement;
  • Gather client feedback and translate it into actionable improvements for internal teams;
  • Work closely with internal teams to ensure seamless service delivery;
  • Maintain internal product and process documentation;
  • Support hiring, onboarding, and professional growth of team members;
  • Take a leadership role within projects and contribute to long-term client success.

What you need to succeed in this role:

  • Fluency in English (C1–C2);
  • 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry
  • Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents.
  • Excellent communication, presentation, negotiation, and conflict-resolution skills;
  • Strong analytical and problem-solving mindset with a strategic approach to account growth;
  • Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach;
  • Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar;
  • Familiarity with task and time-management tools (Jira, Asana, Monday, etc.);
  • Passion for people, technology, and continuous improvement.

Will be a great plus:

  • Experience working with international clients across different regions and communication styles, with strong cultural awareness;
  • Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations;
  • Experience working with international clients and distributed teams;
  • Strong organizational and time-management skills;
  • Experience in business development, upselling, or account expansion.

Benefits:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn.

So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code:9mb

Related keywords

ZendeskIntercomFreshdeskHubSpotAircallJiraAsanaMondaySaaSBPOCryptocurrencyCrypto EcosystemsCustomer SupportAccount ExpansionUpsellingKPI

About SupportYourApp

LinkedInVisit site

An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services.

Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Wilmington, Delaware
LinkedIn followers
210,305

SupportYourApp is an Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • Over 16 years of experience • Over 1300 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation 📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.

Offices: 1007 North Orange Street, 122, Wilmington, Delaware 19801, US · Av. del Libertador 2442, 4th Floor, Buenos Aires, Olivos B1636DSR, AR · Bulevar Milutina Milankovića 9z, Belgrade, 11070, RS

Customer Service OutsourcingOnline chat outsourcing24/7 Support Outsourcing ServicesOutsourced Call CenterTechnical SupportAI-powered support teamsSocial Media Customer ServiceData AnnotationCustomer SupportKYC and ID verification
View all jobs at SupportYourApp

Frequently asked questions

How many Technology jobs are open in Surabaya, Indonesia right now?

There are currently 12 open technology positions in Surabaya, Indonesia listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Technology roles in Surabaya, Indonesia?

Companies currently hiring include Speechify, Meratus Group, McEasy, SupportYourApp, TDCX, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Technology jobs in Surabaya, Indonesia?

Yes — 7 of the 12 open technology positions offer remote or hybrid work (7 remote, 0 hybrid).

How do I apply for Technology jobs in Surabaya, Indonesia?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Technology jobs in other cities

Special capital Region of Jakarta, IndonesiaSouth Jakarta, IndonesiaBatam, IndonesiaCentral Jakarta, IndonesiaYogyakarta, IndonesiaEmea, IndonesiaNorth Jakarta, IndonesiaBandung City, IndonesiaTaguig, IndonesiaTangerang, Indonesia

Other jobs in Surabaya, Indonesia

Management & LeadershipCustomer Service & SupportHospitalityLogisticsSalesTransportationFinance & AccountingFood & BeverageEngineeringMarketing

Browse more

All Technology jobsDiscover jobs
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty