South Jakarta, Java, Indonesia · Remote OK
Company Description Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate wi…
Skills: Technical Support Management, SLA Management, Incident Response, Root Cause Analysis, WhatsApp Business API
South Jakarta, Java, Indonesia · Remote OK
Company Description Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate wi…
Skills: Technical Support, SLA Management, Root Cause Analysis, WhatsApp Business API, Conversational AI
South Jakarta, Java, Indonesia · On-site
Company Description Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate wi…
Skills: Quality Assurance, Software Testing, Test Case Writing, Smoke Testing, Regression Testing
South Jakarta, Java, Indonesia · On-site
About BukuWarung BukuWarung is a Y-Combinator-backed technology company building digital infrastructure to empower 60 million MSMEs in Indonesia. Our mission is to enable these businesses to become financially aware, man…
Skills: Month-End Close, Financial Statement Preparation, Revenue Recording, Tax Compliance, External Audit
South Jakarta, Java, Indonesia · On-site
Some careers shine brighter than others. If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. International Wealth and Premier Banking (IWPB) helps deliver …
Skills: Data Analytics, Project Management, SQL, Database Concepts, Data Warehousing
South Jakarta, Java, Indonesia · On-site
Job Overview: Reporting to the Country Manager, this role is required to support the rapidly growing and increasingly complex data center market in Indonesia. Complex DC solutions demand consultative selling, early desig…
Skills: Consultative Selling, Sales Forecasting, Channel Management, Market Intelligence, GTM Strategy
South Jakarta, Java, Indonesia · On-site
About Amartha Amartha is building the financial infrastructure for underserved communities across Indonesia. Since 2010, we have enabled more than 2.7 million micro-entrepreneurs - primarily women - to access capital, gr…
Skills: Product Management, Generative AI, Large Language Models, AI Agents, Workflow Automation
South Jakarta, Java, Indonesia · On-site
We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collabora…
Skills: Scheduling, Dispatching, CRM Systems, OTRS Ticketing System, Time Management
South Jakarta, Java, Indonesia · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Figma, User-Centered Design, UX Research, Design Systems, Mobile-First Design
South Jakarta, Java, Indonesia · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Figma, Wireframing, Prototyping, User-Centered Design, UX Research
South Jakarta, Java, Indonesia · On-site
$10000k–$12000k/mo
🚀 Hiring: Scrum Master / Agile Project Manager 📍 Location: Jakarta, Indonesia (Work From Office) 👤 Nationality Requirement: Indonesian Citizens Only We are looking for an experienced Scrum Master / Agile Project Manag…
Skills: Scrum, Agile Project Management, SDLC, Software Development, Sprint Planning
South Jakarta, Java, Indonesia · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: SAP BTP, Technical Advisory, Digital Transformation, Cloud Architecture, Customer Success Management
South Jakarta, Java, Indonesia · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: SAP BTP, Technical Advisory, Digital Transformation, Cloud Architecture, Customer Success Management
South Jakarta, Java, Indonesia · On-site
IBMC is assisting a client in hiring a vital technical leader. Our client is a premier, tech-driven digital financial services and peer-to-peer (P2P) lending platform in Indonesia, dedicated to driving financial inclusio…
Skills: Java, Spring Boot, Backend Development, API Design, Git
South Jakarta, Java, Indonesia · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Product Ownership, Agile Delivery, Backlog Management, Sprint Planning, JIRA
South Jakarta, Java, Indonesia · On-site
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and techno…
Skills: People Leadership, Strategic Business Acumen, Consultative Selling, Organizational Navigation, Technical Literacy
South Jakarta, Java, Indonesia · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Java, Node.js, Python, Go, RESTful API Design
South Jakarta, Java, Indonesia · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Product Management, Roadmapping, Backlog Management, User Story Writing, Agile/Scrum
South Jakarta, Java, Indonesia · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Product Ownership, Agile Delivery, Backlog Management, Sprint Planning, Jira
South Jakarta, Java, Indonesia · On-site
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Machine Learning, LLM Integration, Prompt Engineering, RAG, Python
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Lead the technical support function by managing client issue triage, SLA performance, and incident response for AI and Omnichannel platforms. Chair weekly Incident Review forums to translate operational insights into actionable improvements for Engineering and Product teams.
Requires 3-5 years of experience in technical support or operations with at least one year in a leadership role. Must have hands-on experience with B2B SaaS, WhatsApp Business API, and technical troubleshooting using APIs and log analysis tools.
Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual friend) for major corporations in Indonesia across different kinds of industries such as Unilever (FMCG), Telkomsel (Telco), Bank BRI (Financial Services), and Alfamart (Retail).
The company’s proprietary Kata Bot Platform can be leveraged to create feature-rich chatbots on top of Kata.ai’s robust and scalable AI technology platform, ensuring company of any size can easily build their own chatbot on any messaging platform. With this platform, it is now possible for the business to focus on designing engaging interaction for their customers, while Kata.ai handles all the technology aspects of the chatbots.
Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line. In 2020, the company received Series-B funding from TransPacific Technology Fund and MDI Venture.
Lead and operate the Technical Support function — managing client issue triage, BAU client requests, SLA performance, incident response, RCA quality, and continuous workflow improvement — for Kata's chatbot, voice AI, and Omnichannel platforms across a portfolio of enterprise clients in regulated industries. Chair the weekly Incident Review forum to convert recurring incidents into structured action items for Engineering and Product, so that clients experience reliable 24/7 service continuity, fast and high-quality resolution, and so that operational insights flow back into Engineering and Product teams to systematically reduce recurring issues at the platform level.
Elevating Enterprises Through The Power of Intelligent Digital Transformation #AchieveMore
Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on enhancing the understanding of human conversations, improving the way humans collaborates with machines. Kata.ai’s Natural Language Processing (NLP) technology powers intelligent chatbots (virtual customer service / virtual friend) for major corporations in Indonesia across different kind of industries such as, Unilever (FMCG) and Telkomsel (Telco). The company’s proprietary Kata Bot Platform can be leveraged to create engaging chatbots on top of Kata.ai’s robust and scalable AI technology platform, ensuring company of any size can easily build their own chatbot on any messaging platform. Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line. In 2017, the company also received Series-A funding led by Trans-Pacific Technology Fund.
Offices: Jl. Kemang Raya No. 54, Jakarta, DKI Jakarta 12730, ID
There are currently 34 open technology positions in South Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sun Life, Amartha Financial, Kata.ai, SAP, Asian Technology Solutions, among others. Browse the listings above to see every active employer.
Yes — 8 of the 34 open technology positions offer remote or hybrid work (4 remote, 4 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
