Job Title: Level 1 IT Helpdesk Agent (Call Centre) Location: Indonesia (Full Onsite) Working Hours: 24x7 Rotational Shift Employment Type: Contract Project Duration: 3 Years Target Start Date: October 5 About the Role We…
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PT. Intikom Berlian Mustika
Sales Specialist (Network Security)
South Jakarta, Java, Indonesia · On-site
Mid level
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Contract
bachelor degree
Posted 26d ago
~40 hrs/week
Responsibilities
Serve as the first point of contact for IT incidents and service requests in a 24x7 environment. Responsible for logging, troubleshooting, and resolving Level 1 technical issues while providing premium support for executive users.
Requirements
Requires a Bachelor's degree in IT or a related field and at least one year of experience in technical support. Candidates must be proficient in Windows OS and Microsoft 365 and be willing to work a 24x7 rotating shift.
Full job description
Job Title: Level 1 IT Helpdesk Agent (Call Centre)
Location: Indonesia (Full Onsite) Working Hours: 24x7 Rotational Shift Employment Type: Contract Project Duration: 3 Years Target Start Date: October 5
About the Role
We are looking for customer-focused IT Helpdesk Agents to provide first-line technical support in a 24x7 enterprise IT environment. You will be responsible for handling incidents and service requests, ensuring timely resolution, maintaining SLA compliance, and delivering exceptional end-user support, including premium ("white glove") service for executive users.
Key Responsibilities
Serve as the first point of contact for IT incidents and service requests.
Receive, log, categorize, and prioritize support tickets.
Perform initial troubleshooting and resolve Level 1 technical issues.
Escalate unresolved issues to Level 2 support when necessary.
Communicate proactively with users regarding ticket status and resolution progress.
Coordinate with Incident and Problem Management teams to ensure timely issue resolution.
Maintain accurate documentation of incidents, resolutions, and knowledge articles.
Deliver excellent customer service while meeting SLA and customer satisfaction targets.
Provide professional "white glove" support for VIP/VVIP users when required.
Requirements
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Minimum 1 year of experience in IT Helpdesk, Service Desk, or Technical Support.
Experience with ITSM or ticketing systems.
Basic knowledge of Windows OS, Microsoft 365, networking, and desktop troubleshooting.
Excellent verbal and written communication skills.
Strong customer service mindset with the ability to work under SLA-driven environments.
Willing to work on a 24x7 rotating shift schedule.
Experience supporting Financial, HR, or Investment Management applications is an advantage.
Innovating Today for a Secure and Sustainable Tomorrow
Industry
IT Services and IT Consulting
Company size
501-1,000 employees
Founded
2014
Headquarters
Singapore, Singapore
LinkedIn followers
55,243
At Asian Technology Solutions (ATS), we empower businesses to thrive in a digitally complex world through innovation, integrity, and service excellence. As a strategic partner to enterprises across Asia, the Middle East, and Australia, ATS delivers transformative solutions in Talent Acquisition, Consulting, IT Services, Cyber Security, and Fraud Prevention.
From building high-performing teams to implementing intelligent security systems and driving digital transformation, we help organizations unlock agility, resilience, and long-term growth. Our regional expertise, combined with global best practices, allows us to deliver tailored strategies that meet the evolving needs of our clients.
We don’t just offer solutions—we co-create success stories. Let’s shape the future together.
Offices: 24 RafflesP Place, Clifford Centre, Singapore, Singapore 048621, SG · Kuala Lumpur 59200, Malaysia, Level 8,Unit No: 08-03, Tower B,Avenue 3,The Vertical Business Suite, Bangsar South City, Kuala Lumpur 59200, MY · Patrika Nagar, Hi-Tech City,, Plot #268/3, 1st Floor, V.V.Plaza, 3rd Avenue, Street #1,, Hyderabad, TELANGANA 500081, IN · Suite 7, Level 7 Strathfield Plaza, 11 The Boulevarde,, Strathfield NSW 2135, 2135, AU · Unit 75/60, 27th Floor, Ocean Tower II, Soi Sukhumvit 19,, Skhumvit Road, Klongtoey Nua, Wattana, - 10110, Thailand, Bangkok, Wattana 10110, TH
Deployment SolutionsSAP Advisory ServicesStaff AugmentationTrainingConsultingSAP ERP ImplementationSAP Data MigrationSAP Business Intelligence/ObjectsSAP MobilitySAP HANA
How many Technology jobs are open in South Jakarta, Indonesia right now?
There are currently 138 open technology positions in South Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in South Jakarta, Indonesia?
Companies currently hiring include Sun Life, PT. Intikom Berlian Mustika, Tech Data APAC, Asian Technology Solutions, Amartha Financial, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in South Jakarta, Indonesia?
Yes — 18 of the 138 open technology positions offer remote or hybrid work (4 remote, 14 hybrid).
How do I apply for Technology jobs in South Jakarta, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.