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Patient Financial Services Customer Service Representative
St. Paul, Minnesota, United States · Remote OK
Mid level
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Patient Financial Services Customer Service Representative
St. Paul, Minnesota, United States · Remote OK
Mid level
Job Overview Fairview is looking to add a Patient Financial Services Customer Service Representative to our team. This is a full-time, benefit-eligible position that works Monday through Thursday from 9:00 a.m. to 5:30 p…
Skills: Customer Service, Medical Billing, Call Center Operations, Patient Payment Processing, Insurance Verification
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Full-time
bachelor degree
Medical Coverage Insurance, Paid Time Off, 401(k) With Match, Dental Insurance, Vision Insurance, Life Insurance
Posted 13h ago
~40 hrs/week
Responsibilities
Serve as the primary relationship manager for client accounts, driving employee engagement and wellbeing culture through strategic planning. Coordinate onsite wellness events in the St. Paul area and manage virtual wellbeing initiatives for a national workforce.
Requirements
Requires a Bachelor's degree and at least three years of experience in employee benefits, wellness programs, or account management. Must possess a valid driver's license and the ability to travel up to 50% of the time within the Greater St. Paul area.
Full job description
Marquee Health is a service-driven organization, with a mission to improve the health of today’s workforce. We are an innovative wellness service provider headquartered in Chicago that provides outcomes-driven health and wellbeing programs to single employer groups, third party administrators, medical management providers and associations.
Our suite of services includes health coaching, clinical health evaluations, incentive administration, reasonable-alternative standard administration, disease management, maternity management, behavioral health, and chiropractic management.
The Account Manager, Partnerships serves as the primary relationship manager and onsite wellbeing partner for a dedicated client. This role combines strategic account management, employee engagement, communications planning, and onsite event coordination to drive participation, strengthen wellbeing culture, and deliver an exceptional client experience across a geographically dispersed workforce.
While onsite support will be concentrated in the Greater St. Paul area, this role also supports enterprise-wide wellbeing programming, virtual engagement, campaigns, communications, and reporting for the broader client employee population across multiple U.S. locations.
This position requires significant onsite presence, with up to 50% of working time spent at client locations throughout the Greater St. Paul, Minnesota area.
Location: Greater St. Paul, Minnesota Area, with virtual support nationwide
Travel Requirement: Up to 50% onsite at client locations
Our Team and Culture
We believe in bringing your whole self to work and aim to empower everyone in their work, giving them autonomy and ownership of what they do. We recognize the positive value of diversity and welcome and encourage people of all backgrounds to apply.
As a key member of our team, we do expect you to buy in and exemplify our culture so if the following statements resonate with you, please keep on reading!
Partnership - We value our partners who team with us to create success for our members.
Respect - We treat each other; employees, members, vendors, and community, with courtesy, dignity, and trust.
Integrity - We demonstrate honesty and fairness in everything we do. We hold ourselves to the highest ethical standards.
Dynamic - We will constantly strive to bring added value and change to Marquee Health with the most progressive programs available.
Excellence - We are committed to the highest standards through teamwork and innovation in all we do.
Serve as the primary relationship owner for assigned client account(s), with responsibility for client satisfaction, program growth, employee engagement, and continuity of wellbeing support across client populations.
Partner closely with client stakeholders, Benefits teams, Human Resources, Communications teams, and wellbeing Champion Network to identify program goals and recommend strategic wellbeing solutions for office-based and operational employees.
Champion client objectives internally and coordinate cross-functional teams to ensure successful execution of wellbeing program deliverables including onsite, virtual and enterprise-wide initiatives.
Manage all aspects of program performance, including project planning, issue resolution, communications strategies, reporting, and ongoing program recommendations.
Represent Marquee Health during client meetings, presentations, health fairs, and
leadership discussions.
Onsite Wellbeing Program Management
Serve as the dedicated onsite wellbeing partner for employees and client stakeholders throughout the Greater St. Paul region and provide the same level of strategic support, engagement and program management to employees nationwide through virtual channels.
Plan, organize, and coordinate onsite wellness programming, including:
Biometric screenings
Flu shot clinics
Health fairs
Fitness and movement classes
Wellbeing workshops
Mindfulness sessions
Special engagement events (e.g., Puppies for a Pause, wellness weeks, employee appreciation activities)
Join requested onsite or virtual meetings to lead wellbeing moments, stretch breaks, mindfulness activities, program updates and wellbeing platform demontrations.
Coordinate logistics with corporate facilities teams, vendors, and local site leadership to ensure successful event execution.
Craft annual communication campaign in partnership with Company and Benefits Communications team.
Support employee resource groups (ERGS) and corporate facilities with their events if there is a cross tie to wellness.
Develop and implement in virtual wellbeing initiatives and enterprise-wide campaigns.
Maintain and manage employee community groups within the wellbeing platform.
Promote and support wellbeing challenges and engagement opportunities.
Encourage participation through ongoing outreach and champion engagement.
Monitor challenge performance and provide participation and engagement results to the Benefits team.
Identify opportunities to increase community engagement and program adoption.
Wellbeing Champion & Community Engagement
Maintain and enhance the Company’s Wellbeing Champion Network, empowering champions to drive local engagement, awareness and wellbeing culture.
Facilitate regular champion meetings, training opportunities, and engagement activities.
Provide champions with resources, communication materials, and best practices to promote local participation.
Build strong relationships across employee populations to cultivate a sustainable culture of wellbeing.
Develop and coordinate draft wellbeing communications such as campaign content, promotional materials, champion newsletters, digital content, and employee-facing resources for client review and approval.
Required/Minimum Qualifications
Bachelor’s Degree (BS/BA) or equivalent experience
Three or more years of experience in employee benefits, wellness/wellbeing programs, account management, and/or employee engagement roles.
Strong client relationship management experience.
Experience planning and coordinating onsite events and employee engagement initiatives.
Excellent communication, presentation, and facilitation skills.
Strong project management and organizational abilities.
Proficiency with Microsoft Office Suite.
Ability to work independently and manage multiple priorities simultaneously.
Valid driver's license and ability to travel regularly throughout the Greater St. Paul area.
Preferred Qualifications
Experience supporting large employer wellbeing programs.
Familiarity with wellbeing technology platforms and engagement solutions.
Experience managing employee communities, ambassador programs, or champion networks.
Background in corporate wellness, benefits consulting, population health, or employee experience.
Personal passion for health, wellbeing, and employee engagement.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [email protected].
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity.
Industry
Mental Health Care
Company size
501-1,000 employees
Founded
1980
Headquarters
Chicago, IL
LinkedIn followers
113,575
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity – marrying technology and personalized advocacy to support employees and students through programs that have a measurable impact on their health, wellbeing and productivity.
Offices: 314 West Superior St., Suite 601, Chicago, IL 60654, US
Employee Assistance Programs (EAPs)Corporate Wellness ProgramsMember Assistance Programs (MAPs)Digital Behavioral Healthand Mental Health & WellbeingHealth CareConsultingWellnessMental Health
How many Customer Service & Support jobs are open in St. Paul, MN right now?
There are currently 131 open customer service & support positions in St. Paul, MN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in St. Paul, MN?
Companies currently hiring include Children's Minnesota, Fairview Health Services, Circle K, Bagel Brands, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in St. Paul, MN?
Yes — 23 of the 131 open customer service & support positions offer remote or hybrid work (9 remote, 14 hybrid).
How do I apply for Customer Service & Support jobs in St. Paul, MN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.