Customer Service & Support Jobs in Sioux Falls, SD (Now Hiring) — 371 open — Page 9

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking a Billing Operations Supervisor to join our Recon team in Sioux Falls, SD (4401 S Technology Dr, 57106). The Account Reconciliation Supervisor is responsible for supervising our Account Reconciliation team members, reconciling client statements for jobs completed by our technicians and resolving any discrepancies.

PLEASE NOTE: This is not a remote position – you will be working from the TAK Corporate Office in Sioux Falls, Monday - Friday from 8AM – 5PM.

Why TAK?

• Full Time - Must be able to work flexible hours as needed
• Paid Weekly
• Compensation: $53K - $60K annually, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Assist with supervising the Account Reconciliation team to ensure efficient and accurate account recon is performed
• Work with appropriate internal and external teams to correct discrepancies identified during reconciliation
• Creates and maintains multiple MS Excel reports to be shared with relevant teams; utilizing various data sources and editing/manipulating as needed
• Communicates with Technicians regarding coding errors and needed resolutions
• Perform special projects as assigned by Director of Reconciliation
• Assist with reconciling all areas as needed

Requirements

• 6+ months of billing management or related management experience is preferred
• Proficiency in Microsoft Office Suite, especially Microsoft Excel (e.g., VLOOKUPS, creating reports, pivot tables, and using various formulas)
• Ability to learn and utilize role-specific equipment and software
• Exceptional organizational, analytical, time management, and problem-solving skills
• Excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Ability to maintain customer confidence and protect operations by keeping relevant information confidential
• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting [email protected]