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Responsible for maintaining daily operations and providing strategic workforce planning and productivity analysis within contact center environments. This includes managing MIS reports, monitoring KPIs, and enhancing efficiency through automation and continuous improvement.
Requires a recognized degree in Banking & Finance, Business Administration, Computer Science, or a related field. Candidates should be analytical and result-oriented, with a preference for knowledge in programming languages and databases.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Business Management - Capacity Planning and Productivity area is responsible for maintaining daily operations and providing strategic workforce planning support within contact center environments. Also supports business objectives through evaluating call volumes, agent productivity, and service levels across departments.
Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas. The Client Service Delivery function is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
We’re here to do Right By You.
We’re here to do Right By You. At UOB, we aspire to build a better future for the people and businesses in the region. Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN. We create solutions tailored to your unique needs through data and relationship-led insights. Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN. We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies. This is how we stay committed to forging a sustainable future for generations to come. Note: For the terms of use of our LinkedIn channel, please visit: https://go.uob.com/socialmedia
Offices: 80 Raffles Place, Singapore, 048624, SG · 408 Jalan Pudu, Kuala Lumpur, Federal Territory of Kuala Lumpur 55100, MY · 26, Jalan Jend. Sudirman, Jakarta, Jakarta 10220, ID
There are currently 1,501 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
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