Singapore · On-site
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interest…
Skills: Knowledge management, Contact centre metrics, Data analysis, Process optimization, Documentation standards
Singapore, Singapore · On-site
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interest…
Skills: Fund Flows, Books and Records Management, Reconciliation, Investment Account Management, Regulatory Reporting
Singapore, Singapore · On-site
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interest…
Skills: Bancassurance Sales, Relationship Management, Financial Advisory, Customer Needs Analysis, Business Development
Singapore, Singapore · On-site
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interest…
Skills: Statistical Modelling, Machine Learning, Business Analytics, AWS SageMaker, Large Language Models
Singapore, Singapore · On-site
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interest…
Skills: Conceptual Problem Solving, Structuring, Analytical Problem-solving, Written Communication, Presentation
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The Knowledge Management Specialist will manage and enhance the centralized knowledge repository while developing training materials and driving process improvements. They will also analyze customer data to identify inefficiencies and collaborate with stakeholders to optimize workflows and customer experience.
The ideal candidate is a university graduate with 1-3 years of banking experience, preferably within a contact centre environment. They must possess strong communication skills, proficiency in MS Office, and practical experience in agile or scrum methodologies.
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.
As a Knowledge Management Specialist, you would be able to work on and solve some of the many interesting challenges we are facing, learn new ways of working, and build delightful high-quality experiences for our internal and external customers.
We are seeking a proactive Knowledge Management Specialist to join our Customer Care team. In this role, you will manage and enhance our centralized knowledge repository, develop training materials, and drive process improvements through data analysis. You will collaborate with stakeholders to optimize workflows, improve customer experience, and support strategic initiatives that foster a culture of customer obsession.
The role reports to the Contact Centre Excellence Lead.
Role Specific Technical Competencies:
Skill |
Target proficiency level |
|
Knowledge of Contact Centre metrics |
Core |
|
Knowledge of Contact Centre metrics |
Core |
|
Writing skills |
Core |
|
MS Office Excel, PowerPoint |
Core |
Our Ideal Candidate:
Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are. 😊
Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
Banking made transparent, easy and rewarding.
We are Trust, Singapore's digital bank backed by a unique partnership between Standard Chartered Bank and FairPrice Group.
Offices: Singapore, SG
Banking made transparent, easy and rewarding.
We are Trust, Singapore's digital bank backed by a unique partnership between Standard Chartered Bank and FairPrice Group.
Offices: Singapore, SG
