Customer Service & Support Jobs in Singapore, Singapore (Now Hiring) — 603 open — Page 5

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

• Responsible for installation, repair, and maintenance of Onto Innovation products, including Inspection tools.
• Respond to down-tool situations and provide scheduled maintenance within the SEA region.
• Support any required aspect of field operations, including system hardware, software, PCs, networking, and related technologies.
• Submit required service documentation and provide technical feedback to the US factory.
• Act as the primary technical and administrative liaison with customers for assigned projects.
• Provide feedback to the Sales team, identifying potential leads and customer needs.
• Support continuous product improvement through service feedback and issue reporting.

Qualifications

• 2 to 3 years of Field Service experience in the semiconductor industry preferred.
• Hands-on experience with equipment fault detection, including electrical, mechanical, and software troubleshooting.
• Experience in semiconductor applications preferred.
• Bachelor’s degree or diploma in Engineering or related fields.
• Ability to work independently while being effective within a team structure.
• Strong interpersonal skills with excellent customer communication.
• Proficient with Microsoft Office tools (PowerPoint, Word, Excel).
• Willingness to travel up to 50%.

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.