Japan · Remote OK
About the role: As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and trou…
Skills: Molecular biology, Biochemistry, Genomics, Genetics, NGS workflows
Singapore, Singapore · Remote OK
About the Role As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at c…
Skills: Analytical instrument repair, Troubleshooting, Preventive maintenance, Calibration, Microfluidic systems
Connecticut, United States · On-site
$103k–$139k/yr
As a Field Application Scientist (location - Connecticut) you will be engaging with customers daily and delivering system usage training at customer sites, while providing experimental design, data analysis, logistical, …
Skills: Molecular biology, Biochemistry, Genomics, Genetics, NGS workflows
On-site
$50/hr–$65/hr
About the role: We are seeking a motivated, collaborative and results-oriented Sr Buyer to support our US global Procurement team. This role will be responsible for purchasing NPI preproduction indirect and direct produc…
Skills: Procurement, Sourcing, Supply chain management, ERP systems, MRP systems
Sarawak, Malaysia · Remote Solely
$49k–$66k/yr
About the role: As a Customer Service Specialist, you are more than an order processor; you are a vital link in our global mission. By managing the end-to-end commercial lifecycle, you ensure our groundbreaking technolog…
Skills: Order Management, Customer Service, Oracle, Salesforce, ERP
State of Mexico, Mexico · Remote Solely
$213k–$289k/yr
As a Customer Service Specialist, you are more than an order processor; you are a vital link in our global mission. By managing the end-to-end commercial lifecycle, you ensure our groundbreaking technologies reach custom…
Skills: Order Management, Oracle ERP, Salesforce, Customer Service, Data Governance
Pleasanton, California, United States · On-site
$145k–$196k/yr
We are seeking a Senior Compensation Analyst to join our People Team at 10x Genomics. This person will be supporting and administering compensation programs and initiatives, including best-in-class compensation packages,…
Skills: Compensation analysis, Market research, Data analysis, Project management, Job evaluation
Singapore, Singapore · On-site
About the Role: As the Talent Acquisition Specialist for the APAC region, you will be the strategic partner to our business leaders, shaping the future of our organization by identifying and securing top-tier talent acro…
Skills: Talent Acquisition, Strategic Sourcing, Recruitment Operations, Stakeholder Management, Employer Branding
Pleasanton, California, United States · On-site
$305k–$413k/yr
About the Role: The Head of Strategic Partnerships is responsible for driving long-term commercial revenue for 10x Genomics through structured, multi-year partnerships rather than transactional volume. You will identify,…
Skills: Strategic partnerships, Business development, Market development, Genomics, Biopharmaceuticals
Pleasanton, California, United States · On-site
$133k–$180k/yr
About the role 10x Genomics was founded to deliver powerful and reliable tools that fuel key scientific discoveries and drive exponential progress in our mastery of biology to advance human health. Our talented team has …
Skills: Supplier quality engineering, Supplier audits, CAPA, SCARs, Quality systems
France · Remote OK
About the role: The Science & Technology Advisor (STA) is primarily responsible for accelerating the sales process and maximizing revenue for every sales opportunity in their territory. They will conduct sales and relate…
Skills: Technical Sales, Next-Generation Sequencing, Immunology, Cell Biology, Molecular Biology
Pleasanton, California, United States · On-site
$98k–$132k/yr
About the Role: 10x Genomics is establishing a diagnostics effort, translating our leading single cell and spatial assay technologies into impactful clinical applications. We are seeking a highly skilled and motivated Se…
Skills: Molecular biology, Genomics, Next-generation sequencing, Assay development, Library preparation
Pleasanton, California, United States · Hybrid
$318k–$431k/yr
About the role Emerging transformational capabilities in artificial intelligence and multiomic data generation at unprecedented scale offer the opportunity to transform human health through the study of biology and the d…
Skills: Business development, Product leadership, Artificial intelligence, Data strategy, Genomics
Pleasanton, California, United States · On-site
$140k–$189k/yr
About the role: We are looking for an exceptional, multidisciplinary scientist to drive new research and product development efforts in our Spatial Biology department. The ideal candidate will have a proven track-record …
Skills: Molecular biology, Biophysics, Spatial transcriptomics, In situ hybridization, Imaging platforms
Pleasanton, California, United States · On-site
$179k–$243k/yr
Changing the definition of sequencing isn’t just our tagline – it’s a commitment to game-changing advances in the field of genomics. Fueled by equal parts scientific vision and determined passion, we ar…
Skills: Mechanical design, Biotech innovation, System integration, Finite element analysis, Solidworks
Japan · Remote OK
Regional Marketing Manager (Japan) As the Regional Marketing Manager (RMM) you will be responsible for conducting business analysis, developing Japan's marketing strategies, and planning, designing and executing marketin…
Skills: Marketing strategy, Business analysis, Next-generation sequencing, Spatial biology, Program localization
Pleasanton, California, United States · On-site
$199k–$269k/yr
About the Position 10x Genomics sells high-complexity capital equipment and consumables into academic research institutions, biotech companies, and large pharma. Our commercial ecosystem involves long sales cycles, regio…
Skills: Machine learning, Sales forecasting, Python, R, SQL
Pleasanton, California, United States · On-site
$232k–$314k/yr
About the role: As the Director of Sales Training, you will be responsible for developing and implementing a comprehensive commercial training program to support the onboarding, coaching, and ongoing development of our f…
Skills: Sales enablement, Sales training, Team leadership, Instructional design, Salesforce
Japan · Remote OK
As a Spatial Sales Executive you will be at the forefront of seeking out new opportunities as well as building and sustaining successful, long-term, relationships in the spatial arena. This will involve demonstrating str…
Skills: Sales, Spatial technology, NGS, Single cell technology, Technical consultation
Pleasanton, California, United States · On-site
$140k–$189k/yr
About The Role: 10x Genomics is establishing a diagnostics effort to translate our leading single-cell and spatial genomics technologies into impactful clinical applications. This Clinical Laboratory Scientist/General Su…
Skills: Next-generation sequencing, NGS, Clinical laboratory science, Staff supervision, Quality control
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The Field Application Scientist will engage with customers to provide system training, experimental design support, and technical troubleshooting. They act as a primary point of contact to ensure successful product adoption and maintain long-term scientific partnerships.
Candidates must have extensive experience in molecular biology, genomics, or biochemistry, along with proficiency in NGS workflows and data analysis. Fluency in Japanese and the ability to travel up to 50% of the time are required for this role.
As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.
What you will be doing:
Communicate:
• Acting as the main point of contact between the customer and company
• Keep customers apprised and trained on advancements in 10x technology and software
• Coordinate and perform customer site trainings and demonstrations
• Identify, document and communicate customer issues; complaints or concerns to management
• Contribute to white papers and documentation with the goal of expanding support content
Connect:
• Scientifically partner with customers as they develop their research utilizing 10x technologies
• Collaborate in scientific discussions with customers, cultivating long term relationships
• Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams
Support:
• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
• Interpret customer needs and identify the proper issue escalation pathway within 10x
• Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
• Handle potentially stressful situations calmly and adroitly
Minimum Requirements:
• Extensive experience in molecular biology, biochemistry, genomics or genetics
• Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Fluent written and verbal Japanese language skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 50%
Preferred Skills/Experience:
• PhD. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics
• Previous customer facing experience
• Hands on proficiency with common molecular biology bench techniques; cell culture experience
• Broad knowledge of genomics or biochemistry
• Single cell laboratory experience is highly desirable
• Ability to work independently and as part of a team towards corporate goals
#LI-DM1
#LI-REMOTE
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
Please be aware of recruitment scams impersonating 10x Genomics. All recruiting communication will come from email addresses @10xgenomics.com. We also want to encourage you to apply to 10x Genomics positions directly on our careers site, Careers.10xgenomics.com or from reputable third party sites, such as LinkedIn or Indeed. We will never request payment or sensitive personal information during the recruiting process.
Powering researchers’ insights with innovative single cell, spatial biology, & in situ tools. 🧬🔬
Cells are the basic unit of life. They power everything we do, and unlocking their secrets is the key to advancing our knowledge of every facet of biology, from development to disease. Our single cell, spatial, and in situ tools enable researchers to answer pressing questions about cells and their functional contributions to oncology, immunology, neuroscience, and much more—as evidenced by more than 5,500 publications citing our technology. We are dedicated to building the best products, delivering the best customer experience, and creating the best team to fuel new scientific discovery, no matter how challenging. And we won’t stop until all of the cells’ secrets are revealed.
Offices: 6230 Stoneridge Mall Rd, Pleasanton, California 94588, US
Powering researchers’ insights with innovative single cell, spatial biology, & in situ tools. 🧬🔬
Cells are the basic unit of life. They power everything we do, and unlocking their secrets is the key to advancing our knowledge of every facet of biology, from development to disease. Our single cell, spatial, and in situ tools enable researchers to answer pressing questions about cells and their functional contributions to oncology, immunology, neuroscience, and much more—as evidenced by more than 5,500 publications citing our technology. We are dedicated to building the best products, delivering the best customer experience, and creating the best team to fuel new scientific discovery, no matter how challenging. And we won’t stop until all of the cells’ secrets are revealed.
Offices: 6230 Stoneridge Mall Rd, Pleasanton, California 94588, US
