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Full-time
associate degree
Posted 2d ago
Apply by Aug 17
~40 hrs/week
Responsibilities
Manage daily operations of bus interchanges and terminals to ensure services are deployed according to schedule and regulatory requirements. Oversee facility maintenance, safety inspections, and handle customer feedback and complaints.
Requirements
Requires a diploma in any field and relevant experience in a similar environment, preferably within the transportation industry. Candidates must possess strong leadership, analytical, and communication skills.
Full job description
Responsibilities
Duties and Responsibilities
Operations
Manage daily operations of bus interchanges and terminals with the assistance of Operations Officers to ensure all bus services are deployed as per schedule.
Work closely with Bus Operations Control Centre (BOCC) to fulfil regulator’s Bus Service Reliability Framework (BSRF) requirements and perform investigations on bus services that do not meet the requirements
Support rail operation with bridging buses in the event of rail service disruption.
Conduct new Bus Captains orientation with assistance of Master Bus Captain and Bus Captain mentors.
Perform all road diversions, road works, shifting of bus stops, timecard changes briefing with assistance from Master Bus Captain and workforce.
Conduct runtime reviews and fare evasion audits with assistance from Master Bus Captain and workforce.
Conduct Bus Stop surveys when required.
Facilities & Maintenance
Ensure first parade tasks are conducted daily for system functional readiness and timely reporting of findings.
Liaise with facilities team to ensure bus interchanges and terminals are maintained according to regulatory requirements.
Manage bus interchanges and terminals cleaning and security vendors.
Safety
Conduct service routes risk assessment and safety briefing to the Bus Captains.
Manage site coordination for major accidents and conduct preliminary investigation for all road / workplace accidents and security incidents
Conduct safety inspection of bus interchange at least twice a month.
Conduct safety engagement and administer safety programme planned
Service Excellence
Perform customer service duty at Passenger Service Office (PSO).
Handle Integrated Feedback System (IFS) complaints and compliments.
Qualifications & Work Experience
Diploma in any field
Relevant experience in a similar environment, preferably in transportation industry
Skills
Problem-solving and analytical skills to interpret operations performance
Possess computing skills such as Microsoft Office.
Able to communicate effectively with people from different age groups.
Possess good leadership skills
Possess a strong sense of mission
SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.
As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.
We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.
Related keywords
Bus OperationsBus Service Reliability FrameworkBSRFTransportationFleet ManagementRisk AssessmentSafety InspectionCustomer ServiceIntegrated Feedback SystemLogisticsPublic TransportFacility ManagementOperational PerformanceSMRT
SMRT Corporation Ltd (SMRT) is a leading public transport services provider in Singapore. As the nation's dominant rail operator, SMRT manages and operates the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. These services are complemented by its bus, taxi, and private hire vehicle operations. Through Kaizen, SMRT enhances lifestyles by creating vibrant transit destinations for commuters and the communities it serves. In addition, SMRT collaborates with Malaysia's Prasarana to design, build, and subsequently operate, and maintain the RTS Link, which will enhance cross-border connectivity between Singapore and Johor. SMRT's core values are encapsulated in the acronym R.I.S.E, which stands for Respect, Integrity, Safety, Service, and Excellence. SMRT is dedicated to providing safe, reliable, and commuter-centric transport services.
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How many Customer Service & Support jobs are open in Singapore, Singapore right now?
There are currently 1,467 open customer service & support positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Accor, Hilton, UOB, NCS Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Singapore, Singapore?
Yes — 225 of the 1467 open customer service & support positions offer remote or hybrid work (32 remote, 193 hybrid).
How do I apply for Customer Service & Support jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.