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Skills: Technical Services Leadership, Professional Services Management, Customer Success, Cloud Security, Zero Trust
Singapore, Singapore · On-site
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Singapore, Singapore · Hybrid
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Singapore, Singapore · On-site
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Singapore, Singapore · On-site
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Singapore, Singapore · Hybrid
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Singapore, Singapore · On-site
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Singapore, Singapore · Hybrid
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Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefro…
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Singapore, Singapore · On-site
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Skills: Technical Implementation, Project Management, Client Management, API Integration, Technical Consulting
Singapore, Singapore · On-site
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Decathlon SingaporeSingapore, Singapore · On-site
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Singapore, Singapore · On-site
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Singapore, Singapore · On-site
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Singapore, Singapore · On-site
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Singapore, Singapore · On-site
Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interest…
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Singapore, Singapore · On-site
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Singapore, Singapore · On-site
API Education Delivery Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company adva…
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Singapore, Singapore · On-site
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Singapore, Singapore · On-site
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Singapore, Singapore • On-site
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Lead a team of Professional Services and CS Engineers to guide customers through their network security and zero trust journeys. Drive operational efficiency, service margin ratios, and customer satisfaction while aligning with sales and product teams to deliver business outcomes.
Requires over 10 years of experience in technical or professional services within a high-growth SaaS/cloud environment, including 5+ years in a leadership role. Candidates should have deep expertise in Cloud, SOAR, and SIEM technologies and experience engaging with executive-level stakeholders in JAPAC.
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.The Technical Services Senior Director leads a team of Professional Services and CS Engineers that provides expertise & guidance in customers’ network security and zero trust post-sales journey. You will work closely with the GCS Area Leaders, Support & Technical Solutions Team to build strong relationships with customers & establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
Key Responsibility Area:
Leadership
Single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment & delivery of business outcomes
Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues
Build and develop a high-performing technical team through hiring the best talent, mentoring/ coaching, and performance management in line with the defined capability requirements for the team
Operations
Drive consistently high utilization of PS consultants through optimal planning and backlog management
Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility
Reduce TTV by accelerating deployment and adoption
Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings
Achieve global target service margin ratios through delivery efficiency and cost control
Partner with the Business Value Services team to co-design and evolve services that fit the specific needs of the market
Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement
Communication skills:
- Strong expertise in communicating and presenting in a clear and concise manner to different tiers of audiences internally and externally (highly technical, less technical, executives, practitioners)
Executive Capabilities:
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs. Passion for creating diverse teams and a customer obsessed, outcomes focused culture. Ability to inspire and attract the best talent.
Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations.
Executive presence; The ability to effectively communicate and influence at senior levels with customers and within the organisation
P&L/Run the Business experience and mindset; Strategic mindset, ability to scale, strong operational, analytical and problem-solving skills with a track record of making major transformational improvements to customer, operational and financial performance
Skills & Experience
10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment
5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines
Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT
Direct experience engaging with executive-level customers in JAPAC
Background in cybersecurity or enterprise IT preferred
Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required
Willingness to travel up to 20–30% within JAPAC and occasionally globally
Deep expertise in the field of Cloud, End Point, SOAR, and SIEM technology, ideally with exposure to Palo Alto Networks Products, as well as exposure to Security Operations Centres (SOC). Experience leveraging AI to drive automation, scalability and optimisation
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before. For more information, visit www.paloaltonetworks.com.
Offices: 3000 Tannery Way, SANTA CLARA, California 95054, US · 3901 Dallas Pkwy, Plano, TX 75093, US · De Entree 99, Amsterdam, North Holland 1101 HE, NL · 1 Wallich St, Singapore, 07, SG · Yehuda HaLevi 23, Tel Aviv-Yafo, Tel Aviv 67132, IL
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